Switch to a different Office 365 for business plan

Tip: For Office 365 Home, Personal, and University, see Switch to a different Office 365 for home subscription.

If your business needs change, or if there are Office 365 features you want to take advantage of that aren’t available in your current plan, you might be able to switch some or all of your users from your current plan to a different plan.

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What's supported:

What's not supported:

  • Switching between Office 365 Small Business, Small Business Premium, or Midsize Business plans.

  • Switching from an Office 365 for business subscription to an Office 365 for home subscription, such as Office 365 Home, Personal, or University.

Note: The Office 365 Enterprise E4 plan is being retired. To learn about your options for switching or upgrading from E4 to another plan, see Important information for Office 365 Enterprise E4 customers.

Choose how to switch plans

The easiest way to switch plans is to use the switch plans wizard that’s built into the Office 365 admin center. However, using the switch plans wizard isn’t supported in all situations. In which case you might be able to switch plans manually. This article helps you chose the right path for your situation.

What is the switch plans wizard?

The switch plans wizard is built into the Office 365 admin center of all Office 365 for business and enterprise subscriptions, as well as Office 365 Small Business, Small Business Premium, and Midsize Business subscriptions. The switch plans wizard does the following:

  • Leads you through the process of buying a plan that you can switch your current plan to.

  • Reassigns all user licenses from the plan you’re switching from to the plan you’re switching to.

  • Cancels your old plan.

What does it mean to switch plans manually?

Switching plans manually means that you’re completing the following separate procedures instead of using the switch plans wizard. The procedures are:

  • Buy licenses for the subscription you’re switching users to.

  • Verify the subscription is ready to switch users to.

  • Reassign user licenses

  • Remove unneeded licenses from the subscription you’re switching from.

  • Cancel the original subscription (if switching all users).

Switching only some users isn’t supported by the switch plans wizard

The switch plans wizard supports switching all users from one subscription to another. It doesn’t support switching only some of the users. If you want to switch only some of your users to a different subscription, you might be able to switch them manually. We’ll discuss this more, later in this article.

Verify whether the switch plans wizard can be used to switch your subscription

  1. Sign in to Office 365 with your work or school account as a global admin. Learn how to sign in.

  2. Select the app launcher icon Office 365 app launcher icon in the upper-left and choose Admin.

  3. In the admin center, choose Billing > Subscriptions.

    The Billing menu in the new Office 365 Admin Center with Subscriptions selected.

  4. On the Subscriptions page, select the plan you want to switch from.

    The following screenshots show how a subscription looks when the switch plans wizard is available and when it isn’t available.


    Not available

    Switch plans button.

    No switch plans message.

    Notes: If you don’t see the Switch plans button, your plan can't be switched using the Switch plans wizard. In this case, see Switch Office 365 for business plans manually.

    Here are some examples of when the Switch plans button won't be available:

    • The subscription was purchased on a volume license agreement.

    • You have a government, education, or non-profit plan.

  5. If you see the No switch plans message, you can position your mouse over the info icon and a message describing the reason that the wizard is not available is displayed.

    A message about why you can't switch plans.

There are several reasons why the switch plans wizard might be unavailable. Most of them are due to temporary issues or issues that you can resolve. See the Why can't I switch plans? article for more information.

Verify whether you can use the switch plans wizard to switch to the plan you want

If the switch plans wizard is available, the next step is to determine if you can switch your current plan to the one that you want. The switch plans wizard limits the plans that you can switch to, based on the services in your current plan. The wizard will only switch to a plan that has the same data-related services, such as Exchange Online or SharePoint Online, or to a higher version of them. This ensures that users don’t lose data related to those services during the switch.

The switch plans wizard also restricts the plans you can switch between to ensure that you don’t switch to a plan with a lesser service, which would cause a loss of functionality. For example, the switch plans wizard won’t switch from Office 365 Enterprise E4 (which has Skype for Business Online Plan 3) to Office 365 Enterprise E3 (which has Skype for Business Online Plan 2).

The Business plans you can switch to in Office 365 article lists the subscriptions you can switch between using the switch plans wizard as well as the subscriptions you can switch to manually.

Which path should I take?

The following table shows the recommended way to switch users to a different plan.

I want to

Use this article

  • Switch all users

Switch Office 365 plans using the switch plans wizard

  • Switch all users.

    (When the switch plans wizard is not supported.).

  • Switch only some users.

  • Switch some or all users from a prepaid, volume licensed, government, education, or non-profit subscription.

  • Switch users to a plan that has fewer services or a lower version of one or more services than your current plan.

Switch Office 365 for business plans manually

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Were these steps helpful? If so, please let us know at the bottom of this topic. If they weren't, and you're still having trouble, tell us what you were trying to do, and what problems you encountered.

Still need help? Contact support.

As an admin for Office 365 for business, you get free access to our knowledgeable support agents for pre-sales, account, and billing support, as well as for help resolving technical issues. You can also contact support on behalf of Office 365 users in your organization.

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

Note: If you’re using Office 365 operated by 21Vianet in China, please contact the 21Vianet support team.

See Also

Billing in Office 365 for business – Admin Help

Upgrade Office 365 for home to a business subscription

Switch to a different Office 365 for home plan

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