Switch from Office 365 Home

This article explains how to switch from Office 365 Home to either Office 365 Personal or Office 365 University. For the smoothest possible conversion, make sure that you prepare for the downgrade before you start switching the subscription.

Note: Your Microsoft account can have only one subscription associated with it. If you use the same Microsoft account to buy or redeem multiple Office 365 subscriptions, you're extending the amount of time for that Microsoft account, not increasing the number of Office installs or amount of online storage you get.

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If you have Office 365 Home, you can share your subscription benefits with up to four other people. Office 365 Personal and Office 365 University can’t be shared with any other users because they are single-user subscriptions. Also, Office 365 Home can be installed on a larger number of devices than Office 365 Personal and Office 365 University.

Because of this, we recommend that you take the following actions before you begin switching from Office 365 Home.

Take the following actions before downgrading from Office 365 Home:   

Tips: You can only have the number of active installs supported by the subscription that you're switching to.

  • When switching to Office 365 Personal    Deactivate enough devices so there are no more than 1 PC/Mac and 1 tablet remaining.

  • When switching to Office 365 University    Deactivate enough devices so there are no more than 2 PCs, Macs, or tablets remaining.

Note: In order to switch to Office 365 University, you must have less than one year left on your current subscription. This is because Office 365 University subscriptions are good for four years and Office 365 allows a subscription to be extended to a maximum period of 5 years. Likewise, if you are switching to Office 365 Personal, you must also have less than four years remaining on your current subscription.

The process for switching from Office 365 Home differs slightly depending on whether you are switching to either Personal or University and whether or not you're using a product key. Choose the procedure that's right for you.

  1. If you got a physical box or card, look for your 25-character product key.

    If you didn’t get a physical box or card, check your email for a receipt including the product key.

    Box and card
  2. Go to https://office.com/setup and, if prompted, sign in using the Microsoft account that’s associated with your Office 365 subscription.

    Tip: It’s important that you use the same Microsoft account that you use to sign into your current Office 365 subscription because this determines which subscription will be upgraded.

  3. Enter your product key. When selecting your country or region, we recommend that you choose the country or region where you live or do your banking.

  4. Choose to either stay with Office 365 Home or switch to Office 365 Personal and then choose Next

    Choose to stay with Office 365 Home or switch to an Office 365 Personal subscription.
  5. If you selected Switch to Office 365 Personal and add 1 year, you’ll see this message

    Actions you have to take before you can switch from Office 365 Home to Office 365 Personal.

    If you are still sharing your subscription or Office is installed on more devices than the subscription that you’re switching to supports, use the links on the page to resolve the problem. After the problem is resolved, return to the message (shown above) and choose Confirm changes.

    Tip: If you followed the instructions in Prepare for the downgrade earlier, then you can choose Continue. Otherwise, if you’re still sharing your Office 365 Home subscription or have installed Office on more devices than are supported by the subscription you’re switching to, then go use the links on this page or go to Office.com/MyAccount to resolve the problem before you proceed.

  6. After you choose Confirm changes, the Subscription extended page appears and shows the new date that your subscription ends. Choose Next to continue to your My Office Account page.

  1. If you got a physical box or card, look for your 25-character product key.

    If you didn’t get a physical box or card, check your email for a receipt including the product key.

    Box and card
  2. Go to https://office.com/setup and, if prompted, sign in using the Microsoft account that’s associated with your Office 365 subscription.

    Tip: It’s important that you use the same Microsoft account that you use to sign into your current Office 365 subscription because this determines which subscription will be upgraded.

  3. Enter your product key. When selecting your country or region, we recommend that you choose the country or region where you live or do your banking.

  4. When you see this message, use the links on the page if you are still sharing your subscription or Office is installed on more devices than the subscription that you’re switching to supports. After the problem is resolved, return to the message (shown above) and choose Confirm changes.

    Actions you have to take before you can switch from Office 365 Home to Office 365 Personal.

    Tip: If you followed the instructions in Prepare for the downgrade earlier, you can choose Continue. Otherwise, if you’re still sharing your Office 365 Home subscription or have installed Office on more devices than are supported by the subscription you’re switching to, use the links on this page or go to Office.com/MyAccount to resolve the problem before you proceed.

  5. On the Academic Verification page, verify that you’re a student. To verify your eligibility, choose one of the verification methods, enter your information, and then choose Verify.

    Tip: If verification fails, go to step 2 and re-enter your product key.

    Academic verification page.
  6. The Subscription extended page appears and shows the new date that your subscription ends. Choose Next to continue to your My Office Account page.

    Note: If you don't see this page, it means that your subscription has now been switched. If this occurs, go to step 1 and try again.

  1. Go to the Office 365 Personal page.

    Important: If you’re already signed into microsoftstore.com with a Microsoft account that‘s different than the one you use to sign in to your Office 365 subscription, sign out before you continue.

  2. Choose Buy and download now.

    Buy and download now button.
  3. Choose Checkout.

    Checkout button.
  4. If you’re not already signed into microsoft.store.com, you’ll be prompted for your username and password.

    Important: It’s important that you sign in using the same Microsoft account that you use to sign in to your current Office 365 subscription because this determines which subscription will be upgraded.

  5. Choose Place order.

    Place order button.
  6. Choose Install Office to go to your My Office Account page in Office 365.

  7. Your My Office Account page is displayed. Your new expiration/renewal date is listed in the Manage account section.

    Your subscription's new expiration date is displayed in the Mnage account section of your My Office Account page.

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See Also

Share your Office 365 Home subscription with up to four people in your household

Switch to a different Office 365 for business subscription or subscription

Install Office on your PC or Mac

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