Sound is played when Play Sound option is off

On a Windows 8 computer, if you’ve turned off the Play a sound option under Message arrival in Outlook Options and you are still getting a sound when receiving an email, do the following:

  1. Press the Windows logo key + X , and then click Control Panel.

    Office 2016 Windows 8 Control Panel

  2. Click Sound, and then click the Sounds tab.

  3. Set the Sounds option to None for New Mail Notification.

  4. Set the Sounds option to None for Desktop Mail Notification.

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