Skype for Business toll free number limits and restrictions

The following table contains specific details, restrictions and limits for toll free service availability in each country/region where toll free service is available. The dialing format describes the required access codes within each country to dial/access the toll free number.

Important: Wireline, fixed line and mobile network access to toll free numbers may be fully or partially restricted. The dialing format describes the required access codes within each country/region to place calls using the toll free number.

Country/region

Toll Free calling available??

Country/Region ISO code

Island/Territory covered

Island/Territory not covered

Dialing format

Wired/Fixed line availability

Mobile network availability

Comments, restrictions and access issues

Argentina

Yes

AR

 

 

0800 XXX XXXX

No access from Telmex (and subsideries).

Yes

Mobile access: Airtime is charged.

Australia

Yes

AU

Christmas Islands, Tasmania, Cocos Islands

 

1 800 xxx xxx

Yes

Yes

Mobile access: Airtime is charged.

Belarus

Yes

BY

 

 

8 820 XXXX XXXX

Yes

Yes

Mobile network access from Velcom, MTS and Life.

Belize

Yes

BZ

 

 

1 800 XXX XXXX

Yes

Partial. See comments.

Mobile: Available from the BTL mobile network.

Bosnia and Herzegovina

Yes

BA

 

 

0800 XXXXX

Partial. See comments.

Partial. See comments.

Accessible from HT Eronet/Mostar, Telekom Srpske/MTEL, and BHT fixed and mobile networks.

Brazil

Yes

BR

 

 

0800-891-XXXX0800 XXX XXXX

Yes

Partial but at premium rate. See comments.

Mobile access: No airtime is charged.

Brunei

Yes

BN

 

 

801 4XXX

Yes

No

 

Bulgaria

Yes

BG

 

 

00800 XXX XXXX

Yes

Partial. See comments.

Mobile access from Vivacom & Globul Mobile.

Chile

Yes

CL

 

No access from Easter Islands.

123 XXXX XXXX or 188 800 XXX XXX

Partial. See comments.

Partial. See comments.

The 188 800 XXX XXX number format is accessible from the Telefonica network. The number format 123 XXXX XXXX is accessible from Entel network only. Mobile access is accessible for both number formats.

China - North (10 800 714 XXXX range)

Yes

CN

North China / China Netcom network only

South China

10 800 714 XXXX

From China Netcom only

No

Not accessible from a payphone.

China - South (10 800 140 XXXX range)

Yes

CN

South China / China Telecom network only

North China

10 800 140 XXXX

From China Telecom only

Partial. See comments.

Not accessible from a payphone

Colombia

Yes

CO

 

 

01 800 XXX XXXX

Yes

Yes

 

Croatia

Yes

HR

 

 

0800 XXX XXX0800 XXXX

Yes

Yes

Mobile access: No airtime charged.

Cyprus

Yes

CY

 

No access from parts of Cyprus occupied by Turkish army.

8009 - XXXX

Yes

Yes

Mobile access: No airtime charged.

Denmark

Yes

DK

No access from Faroe Islands or Greenland.

808 8XXXX808 2XXXX802 5XXXX

Yes

Yes. Available at premium rate.

 

Ecuador

Yes

EC

 

No access from Cuenca (Etapa).

1-800-XXX-XXX

From Pacifictel only.

No

Access from Pacifictel network only.

Egypt

Yes

EG

 

 

0800-XXX-XXXX

From Telecom Egypt only.

No

 

Estonia

Yes

EE

 

 

800 XXXX (XXX)

Yes

Yes. Available at premium rate.

 

Finland

Yes

FI

 

 

0 800 XXX XXX

Yes

Yes

 

France

Yes

FR

France mainland and Corsica

No access from Monaco, Reunion, Martinique, Guadeloupe, Guyane, St. Pierre-&-Miquelon, Mayotte, New Caledonia, French Polynesia, Wallis & Futuna.

0 800 9XX XXX

Yes

Yes

Mobile access: Airtime is charged.

Germany

Yes

DE

 

 

0 800 XXX XXXX

Yes

Yes. Available at premium rate.

Access isn't guaranteed from international mobile roamers.

Honduras

Yes

HN

 

 

800 XXXX XXXX

From Hondutel only.

From Tigo only.

 

Hong Kong

Yes

HK

 

 

800 XXX XXX

Yes

Yes

Mobile access: Airtime is charged.

Hungary

Yes

HU

 

 

06 800 XXX XX06 801 XXX XX

Yes

Yes. Available at premium rate.

 

Indonesia

Yes

ID

 

 

001 803 CCC XXXX007 803 CCC XXXX

Yes

Partial. See comments.

Two number formats are provided for greater coverage. The number format 007 803 CCC XXXX format is accessible from the PT Telkom network including Telkomsel and XL mobile. The number format 001 803 CCC XXXX is accessible from the Indosat network. For mobile: Matrix Cellular (prefix 0855, 0858, 0815 and 0816) only.

Ireland

Yes

IE

All offshore islands of the Republic of Ireland are covered.

 

1 800 XXX XXX

Yes

Yes

Accessible through Vodafone,O2 Digiphone, Meteor and H3G mobile networks.

Israel

Yes

IL

 

No access from Palestinian Territories.

1-80-94X-XXXX &1-80-92X-XXXX

Yes

Partial. See comments.

Mobile access: No access from Paltel & Jawal/Watania mobile networks.

Japan

Yes

JP

 

 

00531 XX XXXX

Yes

Partial. See comments.

Mobile networks access: NTT Docomo, Au (KDD) and Softbank.

Kenya

Yes

KE

 

 

0 800 7XX XXX

Partial. See comments.

Partial. See comments.

Fixed network access: Safaricom and Airtel- Mobile network access: Safaricom, Airtel & Orange

Luxembourg

Yes

LU

 

 

800 2 XXXX

Yes

No

 

Malaysia

Yes

MY

Peninsular Malaysia and East Malaysia

 

1 800 XXX XXX

Yes

Yes

Mobile access: Airtime is charged.

Mexico

Yes

MX

 

 

001 800 XXX XXXX & 01 800 XXX XXXX

Partial. See comments.

Partial. See comments.

Access isn't guaranteed from international roamers. For the 001-800 number format: For Fixed access - Telmex. For Mobile access - Telcel only. Airtime is charged. No additional charge if end customer is with Telmex as their local and long distance provider. For the 01-800 number format: Mobile access airtime is charged.

Moldova

Yes

MD

 

 

0 800 6XXXX

Yes

No

 

Monaco

Yes

MC

 

 

800 9X XXX

Yes

No

 

Netherlands

Yes

NL

 

 

0 800 XXX XXXX

Yes

Yes. Available at premium rate.

Mobile access: Airtime will be charged

Panama

Yes

PA

 

 

00-800-XXX-XXXX

From C&W only.

No

The customer must dial 011 (the international long distance Panama code) before the toll-free number.

Paraguay

Yes

PY

 

 

009-800-101-XXX

Yes

No

 

Peru

Yes

PE

 

 

0 800 XX XXX

Yes

No

 

Philippines

Yes

PH

 

 

1 800 XXXX XXXX

From PLDT only.

Partial but at premium rate. See comments.

Available from Sun Cellular and Smart Mobile networks.

Poland

Yes

PL

 

 

00 800 XXX XX XX

Yes

Yes

Mobile access: Airtime is charged.

Portugal

Yes

PT

Azores, Madeira

 

800 XXX XXX

Yes

Yes. Available at premium rate.

 

Qatar

Yes

QA

 

 

00800xxxxxx

From Qtel only.

From Q-tel & Vodafone only.

 

Romania

Yes

RO

 

 

0 800 XXX XXX

From Romtelecom only.

Yes. Available at premium rate.

 

Saudi Arabia

Yes

SA

 

 

800 814 XXXX 800 850 XXXX

From STC only.

From STC only.

 

Serbia

Yes

RS

 

 

0800 xxx xxx

Yes

Yes

 

Singapore

Yes

SG

 

 

800 XXX XXXX

Yes

Yes

 

Slovakia

Yes

SK

 

 

0 800 0XX XXX

Yes

Yes. Available at premium rate.

 

Slovenia

Yes

SI

 

 

0 800 800XX

Yes

No

 

South Africa

Yes

ZA

 

 

0 800 XXX XXX

Yes

Yes

Mobile access: Airtime is charged.

South Korea

Yes

KR

 

 

003 XXXX XXXX00798 14 XXX XXXX

Yes

Yes

 

Spain

Yes

ES

Balearic Island and Canary Island

 

900 XXX XXX

Yes

Yes. Available at premium rate.

Mobile identification using different outpulses available.

Sweden

Yes

SE

 

 

02 XXX XXXXor0200 XX XXXX

Yes

No

 

Taiwan

Yes

TW

 

 

00 801 XXX XXX

ITFS:KG Telecom = NO

Partial. See comments.

No wireline access from KG Telecom. Mobile access: No airtime is charged. For Mobile access: Access from all mobile networks except KG Telecom.

Thailand

Yes

TH

 

 

001 800 XXX XXX XXXX1-800-XXX-XXX

Yes

Yes. See comments.

Mobile access: Airtime isn't charged except for roamers where they will be charged as local airtime. For mobile access: Accessible from all mobile networks.

Turkey

Yes

TR

 

 

00 800 XXXX XXXXX

Yes, except from Super Online.

No

 

United Arab Emirates

Yes

AE

 

 

800 014 XXXX 800 017 XXXX800 XX XXX800 X XXXX XXXX

Yes

Yes

 

United Kingdom

Yes

GB

England, Guernsey, Isle of Man, Northern Ireland, Scotland, Wales and Channel Islands

 

0 800 XXX XXXX0 808 XXX XXXX

Yes

Yes

 

Uruguay

Yes

UY

 

 

0004 019 XXXX

Yes, except from Claro.

Partial. See comments.

Mobile access: Airtime is charged. Mobile access: Available from Ancel and Movistar.

Venezuela

Yes

VE

 

 

0 800 XXX XXXX

Yes

Yes

 

Vietnam

Yes

VN

 

 

120-11-3XX122-XXX-XX1800 XXXX: format no longer provided

Partial. See comments.

Partial. See comments.

The 120 XX XXX number format will work from Vietnam Telecom International (VTI) and VNPT (Vietnam Post and Telecommunications) fixed & mobile networks.

Note:  Mobifone & Vinaphone are part of VNPT. The number format 122 XXX XX network coverage: Viettel (fixed and mobile). As per the Vietnam Ministry of Telecommunciations, the maximum allowable call duration is 2 hours.

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