Sign in to and sign out of Lync

Sign in to Skype for Business (Lync) for the first time

Close or exit Skype for Business (Lync)

Change the “Automatically start Skype for Business (Lync)” option

Reset or change your password

Sign in to Skype for Business (Lync) with a smart card

Confirm that your smart card has been enrolled

Sign in with your smart card

Sign in to Skype for Business (Lync) for the first time

Your Skype for Business (Lync) sign-in information is usually configured automatically when Skype for Business (Lync) is installed. But you might have to manually start Skype for Business (Lync) the first time. Here’s how:

  1. Log on to your organization’s network.

  2. Click Start > All Programs > Microsoft Skype for Business (Lync) > Lync 2013.

  3. You should now see the Skype for Business (Lync) sign-in screen.

  4. If the sign-in address box is already filled in, confirm that the address shown is correct.

  5. If it’s not correct, or if the box is empty, enter your sign-in address.

  6. If an empty password box is displayed, add your password.

  7. Then click Sign In.

Close or exit Skype for Business (Lync)

When you’re finished using Skype for Business (Lync), you can close the display, sign out of your session, or exit from the program, all from the File menu. The following table explains the differences in the options.

Option

How to perform it

What it does

Exit

In the Skype for Business (Lync) main window, click the arrow next to the Options Lync Show Menu button -- down arrow next to Options button button, and then click File > Exit.

Ends your Skype for Business (Lync) session and shuts down Skype for Business (Lync) on your computer.

After exiting, if you want to restart Skype for Business (Lync), click Start > All Programs > Microsoft Skype for Business (Lync) > Lync 2013.

Close

On the Skype for Business (Lync) main window:

  • Click the arrow next to the Options button, then click File > Close.

or

  • Click the X in the upper-right corner of the window.

Closes your Skype for Business (Lync) display but lets the Skype for Business (Lync) session identified with your user ID continue to run. This is so you can continue to get notifications and interact with others.

You can get the display back at any time by clicking the Skype for Business (Lync) icon on the taskbar, or notification area at the bottom of your screen.

Sign out

In the Skype for Business (Lync) main window, click the arrow next to the Options button, and then click File > Sign Out.

Ends the Skype for Business (Lync) session associated with your user ID, but Skype for Business (Lync) continues to run in the background. When you sign out, the sign-in window will appear.

Tip:  Click Delete my sign-in information when you sign out to remove the record of your logon ID and password from the computer’s memory. Doing this might make it easier for support people to troubleshoot sign-in issues. It can also help ensure your sign-in information is more secure by making it difficult for unauthorized users to log on with your credentials.

Change the “Automatically start Skype for Business (Lync)” option

To change Skype for Business (Lync) startup behavior:

  1. In the Skype for Business (Lync) main window, go to Options Lync options button -- looks like a gear > Personal.

  2. Check or un-check the options Automatically start Skype for Business (Lync) when I log on to Windows and Show Skype for Business (Lync) in the foreground when it starts.

Reset or change your password

If you forgot your password, or just want to change it, contact your workplace technical support—typically the person who set up your Skype for Business (Lync) account for you. Provide them with this link: Reset a user's password in Active Directory.

Sign in to Skype for Business (Lync) with a smart card

Some organizations now use a multi-step sign-in process, called two-factor authentication, to increase security for their Lync 2013 users. If you’re expected to use this option, you’ll need a “smart card” to sign in to Skype for Business (Lync). Smart cards come in two varieties, physical and virtual:

Smart card

Details

Physical

About the size of a credit card. You insert it into a smart card reader (usually built into your computer) when you log in.

Virtual

Not a material object, but an electronic identifier that gets written to a special chip on your computer, which in essence builds the smart card into your computer. Available only for use with Windows 8 computers that contain the TPM (Trusted Platform Module) chip. Since each virtual smart card is associated only with the device it’s installed on, a separate card will need to be enrolled for each Windows 8 computer you use.

If you need a smart card, your domain system administrator or IT support team should be able to tell you which kind you’ll need and where to get it.

Confirm that your smart card has been enrolled

Before you can sign in with a smart card, the card must be “enrolled”—that is, your user credentials have to be identified with the card. This is the case whether the card is physical or virtual. This process may already have been carried out by your domain system administrator or IT support team. Check with them if you’re not sure.

Sign in with your smart card

  1. Type your Skype for Business (Lync) ID in the address box and click Sign In.

Section of Lync signin window with delete signin info hilited

  1. You’ll now see a pop-up window introducing the smart card part of the sign-in process, and, if you are using a physical smart card, you should get a request to insert your smart card into the card reader. Depending on how your security was set up, the request will probably look something like this:

Insert smart card prompt

Insert your card and click OK when you get confirmation that your computer has detected the smart card.

Select smart card dialog box with OK hilited

  1. (This step applies to both virtual and physical cards): Type in your smart card personal identification number (PIN) and click OK. (Ask your domain system administrator what PIN to use if you haven’t received it.)

Enter smart card PIN dialog

Note:  If you get an error message saying that your user ID or password is not recognized, select Delete my sign-in info on the sign-in page, then sign in again. This will erase any sign-in credentials from your computer’s memory, which may clear up the problem.

Lync signin with delete sign info button hilited

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