Sign in to Outlook on the web for business

Learn how to sign in to and use Outlook on the web to access your email messages, contacts, and calendar.

You can use Outlook on the web to access the email, contacts, and calendar in your Office 365 for business or other Microsoft Exchange-based email via a web browser. The web address you’ll use to sign in to Outlook on the web depends on the type of account you have. For example, if you’re using Office 365 for business, go to the Office 365 sign-in page.

Note   Outlook on the web is the web browser version of Outlook that is used by businesses and organizations. Outlook on the web can be used only to access Office 365 for business and other accounts that are hosted on a server that's running Microsoft Exchange Server.

If your email address ends in @outlook.com, @hotmail.com, @live.com, or @msn.com, you're using the free Outlook.com (formerly Hotmail.com) email service, and not Outlook on the web. To sign in to your free Outlook.com email account, go to Outlook.com.

How do I to sign in to Outlook on the web?

  1. Open your web browser or, if it's already open, open a new window or tab.

  2. Go to the sign-in page that matches the type of account you have.

    Account

    Type

    Sign-in information

    Office 365 for business (Office 365 Small Business, Office 365 Midsize Business, Office 365 Enterprise, Office 365 Business Essentials, Office 365 Business Premium)

    Cloud based

    Go to the Office 365 sign-in page.

    Office 365 operated by 21Vianet

    Cloud based

    Go to the Office 365 operated by 21vianet page.

    Corporate Exchange-based email that does not use Office 365

    On-premises (Microsoft Exchange Server)

    Go to the web address provided by the person who manages your email account. For example, a company named Contoso might use an address such as https://mail.contoso.com.

  3. Enter the full email address (for example, someone@contoso.com) for your Office 365 for business, Office 365 Education, or other Exchange-based email. If you don't know your email address and password contact the person who manages your email account.

  4. Enter your password.

  5. Choose Sign in.

  6. Do one of the following:

    • If you're using Office 365 for business, sign in, choose app launcher Office 365 app launcher icon, and then choose Mail, Calendar, or People.

      Office 365 app launcher showing the Mail, Calendar, People, Yammer, and OneDrive tiles
    • If you're using corporate email, choose Mail, People, or Calendar on the nav bar.

Frequently asked questions

What's the difference between Outlook.com and Outlook on the web?

Outlook on the web is the web browser version of Microsoft Outlook that is used by businesses and organizations. Outlook on the web can only be used to access Office 365 for business and other accounts that are hosted on a server that's running Microsoft Exchange Server.

Outlook.com (formerly Hotmail.com) is a modern email service that provides free email for personal use. Outlook.com email addresses include @outlook.com, @hotmail.com, @msn.com, and @live.com. You can’t sign in to an Outlook.com account by using Outlook on the web. For information about how to access your existing Outlook.com account or how to sign up for a new Outlook.com account, go to Outlook.com.

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What browsers can I use with Outlook on the web?

You can use most popular web browsers to access your mailbox. For more information about browser support, see Supported browsers for Outlook on the web for business.

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How do I use Outlook on the web?

If you're using Office 365, see Getting started in Outlook Web App for Office 365. If you're not using Office 365, see Getting started in Outlook on the web for business.

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How else can I connect to my Office 365 for business or other Exchange-based email?

Outlook on the web is a great way to access your Office 365 for business or other Exchange-based email by using a web browser. For information about how you can connect to your account by using a mobile device (for example, iPhone or Android device), a desktop version of Outlook (for example, Outlook 2013 , Outlook 2010), Outlook 2016, or another email program (for example, Mac Mail or Mozilla Thunderbird), see Email program setup reference.

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What if I'm using Office 365 Home Premium?

If you're using Office 365 Home Premium, you can’t access your email by using Outlook on the web. Office 365 Home Premium doesn't include an email service.

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What do I need to know if I'm using the light version of Outlook on the web?

The light version of Outlook on the web provides a simpler, HTML-based interface that works well with screen readers. For more information, see light version of Outlook on the web.

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How do I sign out of Outlook on the web ?

To sign out of Outlook on the web, select your picture on the nav bar, and then choose Sign out.

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How do I reset my password?

If you're using Office 365, see Change your password.

If you're not using Office 365, see Change password in Outlook Web App.

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What if I need help signing in?

If you need help signing in, contact the person who set up the work or school account you use with Office 365 for business or Office 365 Education. You can also visit Support community: Office 365 for business.

If your business uses Exchange-based email and is not using Office 365, contact the person that manages email for your business.

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My email address ends in @outlook.com, @hotmail.com, @msn.com, or @live.com. Why can't I sign in to Outlook on the web?

You need to be using the paid email service available to Office 365 for business subscribers or be using an Exchange-based email account to use Outlook on the web. If your email address ends in @outlook.com, @hotmail.com, @msn.com, or @live.com, you need to sign in to your account at the Outlook.com webpage.

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I can sign in to the Office 365 webpage, but I can't access Outlook on the web. Why can't I see the Outlook on the web option on my Office 365 webpage?

It's possible that the person who set up your Office 365 for business or Office 365 Education account has set up an account for you but hasn't yet assigned you an Exchange Online license that is needed to use email services. You can check with your admin to see if you have an Exchange Online license with your account.

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Applies To: Outlook Web App for Office 365, Outlook Web App for Office 365 Small Business, Outlook on the web for Office 365 Business, Outlook Web App, Outlook on the web for Exchange Server 2016



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