Sharing

The Microsoft Easy Assist client has a streamlined design that puts the focus on what you are troubleshooting. There are many ways you can share and request control of a customer’s desktop. This section talks about requesting sharing, requesting control, and sharing your desktop or program.

During sessions, a support person can request desktop sharing and then take control of a participant’s desktop, or they can share their own desktop.

To request sharing and then take control of the desktop

  1. Click Tools, click Request Sharing.

  2. A Waiting for response from “user name”… dialog box appears. When the participant clicks OK to Share Desktop or Share a Program, you are able to view the participant’s desktop or program.

  3. To take control of the desktop sharing session, on the You have been given control of the sharing session dialog box, click OK.

  4. Click OK on the You have been given control of the sharing session dialog box, to take control of the desktop sharing session.

    Note: To take control of a customer’s desktop, first you must Request Sharing and then you can Request Control.

To share your Desktop with session participants

  1. Click Tools, and then click Share My Desktop, Start.

  2. On the Sharing dialog box, click YES.

To stop sharing your Desktop with session participants

  • Click Tools, and then click Share My Desktop, Stop.

To Share the view of a program with session participants

  1. Click Tools, and then click Share a Program, Select.

  2. In the Share Program dialog box, select the program you want to share, and then click OK.

To Stop Sharing view of an programs with session participants

  • Click Tools, and then click Share an Program, Stop.

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