Share a phone line with a delegate

Share a phone line with a delegate

You can pick someone in Teams to be your delegate—to receive and make calls on your behalf. When you add a delegate, you’re essentially sharing your phone line with them, so they can see and share all of your calls.

In this article

Add a delegate

Make a call as a delegate

Add a delegate

  1. Go to your profile picture at the top of the app and select Settings > General.

    Profile pic menu
  2. Under Delegation, select Manage delegates.

    General settings

    Note: If you don't see any options for delegation in your settings, that's because you don't have an Enterprise Voice license.

  3. Click Your delegates and type the person's name in the Add a delegate box.

  4. Check the Make calls and Receive calls boxes for your delegate and then select Save.

    Delegate settings
  5. Your delegate will receive a notification letting them know about their new status.

    Delegate chat

Now the person appears in your delegates list, which will be a default selection in your call forwarding and simultaneous ring options.

  • Go to Settings > Calls. Under Forward my calls, you'll see My delegates as the default Forward to option.

  • Go to Settings > Calls again. Under Calls ring me, you'll see My delegates as an option in the Also ring menu.

    Notes: 

    • Delegates can see when you’re on a call and who it’s with.

    • Any calls made or received by you or on your behalf can be put on hold or resumed by you or your delegates.

Make and receive calls as a delegate

Once you've been added as a delegate, you can make and receive calls on someone else's behalf.

  1. Go to or start a one-on-one chat with the person you want to call, or dial a number on your dial pad.

  2. Select Calls button Call.

    A delegate selects who they want to place a call as: themself, Babak Shammas, Hilary Reyes, or Reta Taylor

Note: Delegators can see the calls you make and receive on their behalf.

Delegator's view of delegate's calls

Put calls on hold as a delegate

Delegates can also put calls on hold. Just select More actions More options button in your call window and select Hold. Everyone in the call will be notified that they've been put on hold, and you or the person you are a delegate for can continue the call by clicking Resume.

Notification that a call from Tom has been on hold for 12 seconds with the option to resume

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