Set up your Office 365 or other Exchange-based email on an Amazon Kindle Fire

Want to read more than just books on your Kindle Fire? You can set up your Office 365 or other Microsoft Exchange-based email on Amazon Kindle Fire 1st generation, 2nd generation, and later devices.

Kindle Fire 2nd generation and later devices (for example, Kindle Fire HD and Kindle Fire HDX devices), let you set up an Exchange ActiveSync or POP/IMAP connection to your account. We recommend that you set up an Exchange ActiveSync connection because Exchange ActiveSync lets you synchronize your email, contacts, and calendar information.

Kindle Fire 1st generation devices only let you set up a POP or IMAP connection to your account. POP and IMAP only lets you use basic email features such as the ability to send and receive email.

In this article

Set up Exchange email on Kindle Fire 2nd generation and later devices

Find your Exchange server name

Set up POP or IMAP email on Kindle Fire 2nd generation and later devices

Set up POP or IMAP email on Kindle Fire 1st generation devices

Find your POP and IMAP server settings

What else do I need to know?

What if I want to know more?

Set up Exchange email on Kindle Fire 2nd generation and later devices

This procedure shows you how to access your email, contacts, and calendar on Kindle Fire 2nd generation and later devices (for example, Kindle Fire HD and Kindle Fire HDX).

  1. Turn on your Kindle Fire. Make sure you have an active Wi-Fi connection.

  2. From the home screen, tap Apps > Email.

  3. If you haven’t created an email account on your Kindle before, on the Add Account page, tap Exchange e-mail, contacts, calendar. If you already have one or more email accounts on your Kindle Fire, tap the menu icon > Settings > Add Account > Exchange e-mail, contacts, calendar.

  4. On the Add Exchange Account page, in Name, type your name. In E-mail address, type your full email address. In Password, type your password. Tap Next.

  5. On the Exchange Server Settings screen, you’ll notice that the settings are already filled in for you. You’ll have to change some of those settings.

    • In Exchange server, type the name of your Exchange server. If you’re connecting to your Office 365 email, the Exchange server name is outlook.office365.com. If you’re not using Office 365, see Find your Exchange server name later in this article.

    • In Username, type your full email address.

    • In Password, make sure your password is correct.

    • Under Security settings, make sure Use secure connection (SSL) is selected. Do not select Accept all SSL certificates.

    • Click Next.

  6. You may see the Remote security administration warning. Read the following security warning, and then tap OK.

    The server <Exchange Server Name> requires that you allow it to remotely control some security features on your device. Do you want to finish setting up this account?

  7. Under Synchronization options page, use the Contacts and Calendar checkboxes to specify whether or not you want to synchronize your contacts and calendar items to your device. Tap Save.

    Note    By default, email, contacts and calendar are all synchronized between your device and your account. Email synchronization is required and can’t be turned off.

  8. On the Setup complete! page, tap View Inbox to access your email. To review and change your email settings, tap Go to account settings. For detailed information about Kindle Fire email settings, see What else do I need to know?.

Find your Exchange server name

If your email program isn't able to automatically find your Exchange ActiveSync server name, you may need to look it up.

  • If you’re connecting to your Office 365 email, use outlook.office365.com as your Exchange ActiveSync server name.

  • If you’re connecting to an Exchange mailbox and aren't using Office 365, or if you aren’t sure if you're using Office 365, follow these steps to look up your Exchange ActiveSync server name.

  1. Sign in to your account using Outlook Web App. For help signing in, see Sign in to Outlook Web App.

  2. If you're connecting to an Exchange mailbox, but aren't using Office 365, your Exchange ActiveSync server name is contained in the address bar in your browser when you are signed in to Outlook Web app, but without the leading https:// and without the trailing /owa. For example, if the address you use to access Outlook Web App is https://mail.contoso.com/owa, your Exchange ActiveSync server name is mail.contoso.com.

  3. If you're unable to connect to your mailbox using the information earlier in this section, you can try using the server name value that you can view in Outlook Web App options.

    1. In Outlook Web App, your on the toolbar, click Settings Settings icon > Options > Account > My account > Settings for POP and IMAP access.

      Note    Although you’re not setting up a POP3 account, you will use this value to determine your Exchange ActiveSync server name.

    2. Under POP setting, look at the value for Server name.

      If the Server name value is outlook.office365.com, your account is a work or school account, and you can use outlook.office365.com as your Exchange server name.

      If the Server name value is not outlook.office365.com, you can try using the server name listed on your options page. For example if the server name is mail.contoso.com, try using mail.contoso.com as your Exchange server name.

Set up POP or IMAP email on Kindle Fire 2nd generation and later devices

You can set up POP or IMAP email on Kindle Fire 2nd generation or later devices (for example, Kindle Fire HD and Kindle Fire HDX). However, we recommend that you set up an Exchange connection rather than a POP or IMAP connection because an Exchange connection allows you to also synchronize your contacts and calendar in addition to email.

  1. Turn on your Kindle Fire 2nd generation or later device. Make sure you have an active Wi-Fi connection.

  2. From the home screen, tap Apps > Email.

  3. If you haven’t created an email account on your Kindle before, on the Add Account page, tap Other provider. If you already have one or more email accounts on your Kindle Fire, tap the menu icon > Settings > Add Account > Other provider.

  4. On the Add Account page, in Name, type your name. In E-mail address, type your full email address. In Password, type your password. Tap Next.

  5. Tap POP 3 or IMAP. We recommend IMAP because IMAP supports more features.

  6. Under Incoming server settings, you’ll notice that the settings are already filled in for you. You’ll have to change some of those settings.

    1. In Username, make sure it matches for your full email address. In Password, make sure your password is correct.

    2. In IMAP Server or POP Server, type the IMAP or POP server name. If you’re connecting to your Office 365 email, the IMAP or POP server name is outlook.office365.com. If you’re not using Office 365, see Find your POP and IMAP server settings later in this article.

    3. In Security type, select SSL/TLS.

    4. In Port, make sure it is set to 993 if you’re using IMAP. Make sure it's set to 995 if you’re using POP. Tap Next.

  7. Under Outgoing server settings, you’ll notice that the settings are already filled in for you. You’ll have to change some of those settings.

    1. In SMTP server, type the SMTP server name. If you’re connecting to your Office 365 email, the SMTP server name is smtp.office365.com. If you’re not using Office 365, see Find your POP and IMAP server settings later in this article.

    2. In Security type, select StartTLS.

    3. In Port, make sure 587 is selected. Port 465 may be selected by default.

    4. Under Port, make sure Require sign in is selected.

    5. In Username, type your full email address. In Password, type your password.

  8. On the Finish page, type a display name and account name, and then tap View your inbox to access your email.

Set up POP or IMAP email on Kindle Fire 1st generation devices

  1. Turn on your Kindle Fire. Make sure you have an active Wi-Fi connection.

  2. From the home screen, tap Apps > Email.

  3. Do one of the following:

  4. If you haven’t created an email account on your Kindle Fire before, tap Start. Then, on the Select E-Mail Provider screen, tap Other. However, if you already have one or more email accounts on your Kindle Fire, you may need to tap the menu icon > Add Account > Other. You may also need to tap the menu icon < Account > menu icon > Add Account > Other.

  5. On the Sign-In page, in Username, type your full email address. In Password, type your password. Select Show Password to make sure you typed your password correctly. Tap Next.

  6. Tap POP 3 or IMAP. We recommend IMAP because IMAP supports more features.

  7. Under Incoming server settings, you’ll notice that the settings are already filled in for you. You’ll have to change some of those settings.

    1. In Username, make sure it matches for your full email address. In Password, make sure your password is correct.

    2. In IMAP Server or POP Server, type the IMAP or POP server name. If you’re connecting to your Office 365 email, the IMAP or POP server name is outlook.office365.com. If you’re not using Office 365, see Find your POP and IMAP server settings later in this article.

    3. In Security type, select SSL (always). In Authentication type, make sure PLAIN is selected.

    4. In Port, make sure it is set to 993 if you’re using IMAP. Make sure it's set to 995 if you’re using POP.

    5. If you’re using IMAP, in IMAP path prefix value, leave the setting to the default value of (Automatic using NAMESPACE if available). Tap Next.

  8. Under Outgoing server settings, you’ll notice that the settings are already filled in for you. You’ll have to change some of those settings.

    1. In SMTP server, type the SMTP server name. If you’re connecting to your Office 365 email, the SMTP server name is smtp.office365.com. If you’re not using Office 365, see Find your POP and IMAP server settings later in this article.

    2. In Security type, select TLS (always).

    3. In Port, make sure 587 is selected. Under Port, make sure Require sign in is selected, and then tap Next.

    4. In Authentication type, make sure Automatic is selected.

  9. On the Inbox settings page, in the Folder poll frequency list, select how often you want to synchronize email between the server and your device. Tap Next.

  10. On the Finish page, type a display name and account name, and then tap View your inbox to access your email.

Find your POP and IMAP server settings

If you’re connecting to your Office 365 email, you don’t need to look up your settings. For Office 365, the server name for IMAP and POP is outlook.office365.com and the server name for SMTP is smtp.office365.com.

If you’re connecting to an Exchange mailbox and not using Office 365, or if you aren’t sure if you are using Office 365, do the following to look up your settings.

  1. Sign in to your account using Outlook Web App. For help signing in, see Sign in to Outlook Web App.

  2. In Outlook Web App, on the toolbar, click Settings Settings icon > Options > Account > My account > Settings for POP and IMAP access.

  3. The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed on the Settings for POP and IMAP Access page under POP setting or IMAP setting, and SMTP setting.

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What else do I need to know?

Account setup

  • If you see Not available under POP setting, IMAP setting, and SMTP setting, you may have to contact the person who manages your email account to determine your Exchange ActiveSync server name.

  • If your email account is the type that requires registration (for example, most work and school accounts), you must sign in to your email using Outlook Web App before you can set up a connection to your account using a program on a phone, tablet, or desktop computer. For more information about how to sign in to your account using Outlook Web App, see Sign in to Outlook Web App.

POP and IMAP

  • Connecting to your account with POP or IMAP lets you send and receive email from your account. However, POP and IMAP connections don't support the calendar and contact synchronization features that are available when you use Exchange ActiveSync. Therefore, if you are using a Kindle Fire 2nd generation or later device (Kindle Fire HD or Kindle Fire HDX), we recommend that you choose Exchange e-mail, contacts, calendar rather than POP or IMAP when you set up your account.

  • If you are using a 1st generation Kindle, you can’t set up a Exchange e-mail, contacts, calendar connection to your account. However, you may be able to manually import contacts to your Kindle Fire. For information see “Manage Contacts” in the Amazon Kindle Fire help article E-mail on Kindle Fire 1st Generation.

What if I want to know more?

Want to view and edit Office docs on your Kindle Fire?

There are a variety of apps that you can use to view and open Office documents on your Amazon Kindle. For availability, visit the Amazon Web site.

Want to try a different email app?

There are a variety of apps that you can use to access your Office 365 or other Exchange-based email on a Kindle Fire. For availability, visit the Amazon Web site.

Want to learn more about using email, calendar and, contacts on your Kindle Fire?

For information about email, calendar, and contacts on Kindle Fire 2nd Generation, see E-mail, Calendar, and Contacts on Kindle Fire 2nd Generation. For information about email on Kindle Fire 1st Generation, see E-mail on Kindle Fire 1st Generation.

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Applies To: Outlook Web App, Outlook Web App for Office 365



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