Set up email on iPhone, iPad, or iPod Touch

Select the type of email account you want to set up on your iPad, iPhone, or iPod Touch to access your email, calendar, contacts, and tasks:

Don't know what type of account you have? Here are some tips to help you find out.

Looking for additional Office 365 mobile apps or want to set up a different device? See Office 365 mobile setup - Help. To set up a PC or Mac (including laptops, desktops, or 2-in-1s), see Office 365 install and setup - Help.

Set up Outlook.com, Gmail, Yahoo! Mail, or iCloud accounts

You can set up your email account using the Outlook for iOS app available from the Apple Store or the built-in iOS mail app.

iOS Outlook app Use Outlook for iOS

Built-in iOS mail app Use the built-in iOS mail app

Note   Outlook for iOS requires iOS 8.0 or higher. App availability varies by country so find out what's available in your country. If the app is incompatible with your device, try adding your mail account using the built-in mail app that comes with your device.

  1. Download the Outlook for iOS app from the Apple Store if you haven't installed it yet.

    If you already have it installed, open it, then tap Settings > Add Account.

  2. On the Add an Account page, select Outlook.com if you have an Outlook email account ending with @outlook.com, @hotmail.com, @msn.com or @live.com. This includes international domains like @outlook.co.uk or any custom domains hosted on Outlook.com.

    If you have a different email account, tap one of the other options. For example, tap iCloud if you want to add an iCloud account, or Gmail if you want to a Gmail account.

    Select Outlook.com
  3. On the sign in page, type your full email address, for example <someone>@outlook.com, type your password, and then tap Sign in.

    Tip   If you get a time-out message, your password or other information might be incorrect. Retype the information, and then try again.

    Sign in with your email address and password
  4. Select Yes to let the app access your info. Outlook for iOS begins syncing.

  5. Tap one of the icons to view your calendar, files, or contacts in the app.

    Select an icon to view your mail, calendar, people (contacts), files, or settings
  6. To learn more about using Outlook for iOS, tap Settings > Help. Or, see Frequently asked questions about Outlook for iOS and Android

You can also use the browser on your device to check your email account ending with @outlook.com, @hotmail,com, @msn.com, or @live.com email. Go to http://m.mail.live.com, and sign in to your email account.

Add another account
  1. You can have more than one email account in Outlook for iOS. Tap Settings > + Add Account.

  2. Go back to the top of this page and select the type of account you want to add.

Delete an account
  1. Tap Settings.

  2. Tap the account you want to delete.

  3. Select Remove Account, and then select From Device or From Device & Remote Data.



Were these steps helpful? Please leave us a comment .

Learn about other Office 365 iOS apps.

  1. Tap Settings > Mail, Contacts, Calendars > Add Account.

  2. In the Add Account page, tap Outlook.com.

    Note   This includes international domains like @outlook.co.uk or any custom domains hosted on Outlook.com.

    Select the type of account you want to add
  3. Enter your full email address and password, and then tap Next.

    Add email address and password
  4. By default, Mail, Contacts, and Calendar information are synchronized. Tap Save.

Not working? Make sure you entered your email and password correctly and try again.

Tip   If you've turned on two-step verification, and you see an incorrect password error, see the section Troubleshoot email setup in this topic.

You can also use the browser on your device to check your email account ending with @outlook.com, @hotmail,com, @msn.com or @live.com. Go to http://m.mail.live.com, and sign in to your email account.

Learn about other Office 365 resources for iOS in the See Also section at the bottom of this page.



Were these steps helpful? Please leave us a comment .

Learn about other Office 365 iOS apps.

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Set up work or school email accounts that use Office 365

Set up your email account using the Outlook for iOS app available from the Apple Store or the built-in iOS mail app.

iOS Outlook app Use Outlook for iOS

Built-in iOS mail app Use the built-in iOS mail app

Note   Outlook for iOS requires iOS 8.0 or higher. App availability varies by country so find out what's available in your country. If the app is incompatible with your device, try adding your mail account using the built-in mail app that comes with your device.

View these steps in a video.Click to go to the video

  1. Download the Outlook for iOS app from the Apple Store if you haven't installed it yet.

    If you already have it installed, open it, then tap Settings > Add Account.

  2. Tap Office 365 if you have a work or school account in Office 365 for business.

    Add Office 365 account
  3. Type your full email address, for example tony@contoso.com, type your password, and then tap Sign in.

    Tip   If you get a time-out message, your password or other information might be incorrect. Retype the information, and then try again.

    Note   If you previously selected Exchange to set up your account you may receive a message about security upgrades and you'll need to re-sign in. Follow the prompts and sign in with your full email address and password.

    Sign in with your work or school email and password
  4. Select Yes to let the app access your info. Outlook for iOS begins syncing.

  5. Tap one of the icons to view your calendar, files, or contacts in the app.

    Select an icon to view your mail, calendar, people (contacts), files, or settings
  6. To learn more about using Outlook for iOS, tap Settings > Help. Or, see Frequently asked questions about Outlook for iOS and Android

Add another account
  1. You can have more than one email account in Outlook for iOS. Tap Settings > + Add Account.

  2. Go back to the top of this page and select the type of account you want to add.

Delete an account
  1. Tap Settings.

  2. Tap the account you want to delete.

  3. Select Remove Account, and then select From Device or From Device & Remote Data.



Were these steps helpful? Please leave us a comment .

Learn about other Office 365 iOS apps.

View these steps in a video.Click to go to the video

  1. Tap Settings > Mail, Contacts, Calendars > Accounts > Add account > Email.

  2. In the Add Account page, tap Exchange.

    Select the type of account you want to add
  3. Enter your full email address, for example tony@contoso.com, and your password, and then tap Next.

    Add your email address and password
  4. By default, Mail, Contacts, and Calendar information are synchronized. Tap Save.

  5. If you're prompted to create a passcode, tap Continue and type a numeric passcode. If you're prompted and don't set up a passcode, you can't view this account on your device. You can also set up a passcode later in your settings.

Not working? Make sure you entered your email and password correctly and try again. You can also try setting the account up manually following the steps in the section Set up IMAP or POP email accounts, but selecting this method will only add your email, not your calendar or contacts.

Learn about other Office 365 resources for iOS in the See Also section at the bottom of this page.



Were these steps helpful? Please leave us a comment .

Learn about other Office 365 iOS apps.

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Set up Exchange-based email accounts

Set up your email account using the Outlook for iOS app available from the Apple Store or the built-in iOS mail app.

iOS Outlook app Use Outlook for iOS

Built-in iOS mail app Use the built-in iOS mail app

Note   Outlook for iOS requires iOS 8.0 or higher. App availability varies by country so find out what's available in your country. If the app is incompatible with your device, try adding your mail account using the built-in mail app that comes with your device.

  1. Download the Outlook for iOS app from the Apple Store if you haven't installed it yet.

    If you already have it installed, open it, then tap Settings > Add Account.

  2. Tap Exchange if you're using an Exchange-based mail account.

    Add an Exchange account
  3. Type your full email address, for example tony@contoso.com, type your password, and then tap Sign in. Outlook for iOS begins syncing.

    Tip   If you get a time-out message, your password or other information might be incorrect. Retype the information, and then try again.

  4. Tap one of the icons to view your calendar, files, or contacts in the app.

    Select an icon to view your mail, calendar, people (contacts), files, or settings
  5. To learn more about using Outlook for iOS, tap Settings > Help. Or, see Frequently asked questions about Outlook for iOS and Android

Add another account Delete an account
  1. Tap Settings.

  2. Tap the account you want to delete.

  3. Select Remove Account, and then select From Device or From Device & Remote Data.



Were these steps helpful? Please leave us a comment .

Learn about other Office 365 iOS apps.

View these steps in a video.Click to go to the video

  1. Tap Settings > Mail, Contacts, Calendars > Accounts > Add account > Email.

  2. In the Add Account page, tap Exchange.

    Select the type of account you want to add
  3. Enter your full email address, for example tony@contoso.com, and your password, and then tap Next.

    Add your email address and password
  4. By default, Mail, Contacts, and Calendar information are synchronized. Tap Save.

  5. If you're prompted to create a passcode, tap Continue and type a numeric passcode. If you're prompted and don't set up a passcode, you can't view this account on your device. You can also set up a passcode later in your settings.

Not working? Make sure you entered your email and password correctly and try again. You can also try setting the account up manually following the steps in the section Set up IMAP or POP email accounts, but selecting this method will only add your email, not your calendar or contacts.

Learn about other Office 365 resources for iOS in the See Also section at the bottom of this page.



Were these steps helpful? Please leave us a comment .

Learn about other Office 365 iOS apps.

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Set up IMAP or POP email accounts

Set up your email account using the Outlook for iOS app available from the Apple Store or the built-in iOS mail app.

iOS Outlook app Use Outlook for iOS

Built-in iOS mail app Use the built-in iOS mail app

If you're setting up an IMAP account you can use Outlook for iOS. If you want to set up a POP account, use the built-in iOS mail app that comes with your device.

Note   Outlook for iOS requires iOS 8.0 or higher. App availability varies by country so find out what's available in your country. If the app is incompatible with your device, try adding your mail account using the built-in mail app that comes with your device.

  1. Download the Outlook for iOS app from the Apple Store if you haven't installed it yet.

    If you already have it installed, open it, then tap Settings > Add Account.

  2. Tap IMAP.

    Add an IMAP account
  3. Type your full email address, for example tony@contoso.com, type your password, and then tap Sign in. Outlook for iOS begins syncing.

    Tip   If you get a time-out message, your password or other information might be incorrect. Retype the information, and then try again.

    If you still cannot connect. Tap Show advanced settings.

    Incoming Mail Server

    • Host Name Type your incoming mail server name. For example, the server name for Office 365 is outlook.office365.com.

    • User Name Type your email address, for example tony@contoso.com.

    • Password Type your password.

    • Make sure SSL is checked.

    • Port Type your Port. For example, the incoming server port for Office 365 is 993

      Incoming server settings

    Outgoing Mail Server

    • Host Name Type your outgoing mail server name. For example, the outgoing server name for Office 365 is smtp.office365.com.

    • User Name Type your email address, for example tony@contoso.com.

    • Password Type your password.

    • Make sure SSL is checked.

    • Port Type your port number. For example, the outgoing server port for Office 365 is 587.

      Outgoing server settings
  4. Tap Log In.

  5. To learn more about using Outlook for iOS, tap Settings > Help. Or, see Frequently asked questions about Outlook for iOS and Android

Add another account Delete an account
  1. Tap Settings.

  2. Tap the account you want to delete.

  3. Select Remove Account, and then select From Device or From Device & Remote Data.



Were these steps helpful? Please leave us a comment .

Learn about other Office 365 iOS apps.

Note   If you're setting up an IMAP or POP account, only your email will sync to your device. Any calendar and contacts associated with that account remains stored on your local computer.

  1. Tap Settings > Mail, Contacts, Calendars > Accounts > Add account > Email.

  2. In the Add Account page, tap Other > Add Mail Account.

    Select the type of account you want to add
  3. Enter your full email address, for example tony@contoso.com, your password, and change the description if you want. Tap Next.

  4. Depending on your account, select IMAP or POP and add the following.

    Note   The mail app may fill in the correct incoming and outgoing mail settings for you. If it doesn't and you don't know the necessary server settings to complete these steps, contact your email provider.

    • Incoming Mail Server

      • Host Name Type your incoming mail server name. For example, the server name for Office 365 is outlook.office365.com.

      • User Name Type your email address, for example tony@contoso.com.

        Incoming mail server settings
    • Outgoing Mail Server

    • Host Name Type your outgoing mail server name. For example, the outgoing server name for Office 365 is smtp.office365.com.

      Outgoing mail server settings
  5. Tap Save.

  6. If you're prompted to create a passcode, tap Continue and type a numeric passcode. If you're prompted and don't set up a passcode, you can't view this account on your device. You can also set up a passcode later in your settings.

    Note   If you get a time-out message, your password or other information might be incorrect. Retype the information, and then try again.

Learn about other Office 365 resources for iOS in the See Also section at the bottom of this page.



Were these steps helpful? Please leave us a comment .

Learn about other Office 365 iOS apps.

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I don't know what type of account I have. What's the difference?

Type of account

Description

Outlook.com

These are email accounts ending with @outlook.com, @hotmail.com, @msn.com, or @live.com.

These include international domains, such as @outlook.co.uk, or any custom domains hosted on Outlook.com.

Gmail

Gmail is an email service provided by Google.

Yahoo! Mail

Yahoo! Mail is an email service provided by Yahoo!

iCloud

iCloud is an email service provided by Apple. iCloud does not support POP.

Office 365 account

This is a work or school email account hosted by Office 365 for business. This account can be a custom domain in Office 365 and can have many endings such as @<YOUR DOMAIN.onmicrosoft.com, @<YOUR DOMAIN>.com, @<SCHOOL NAME>.edu. If you're not sure, check with the administrator for your email account.

Tip   Not sure what a domain is? In this example email address, tony@contoso.com, "contoso.com" is the domain.

Exchange-based account

This is a work or school email account hosted by Exchange. This account can be a custom domain in Exchange and can have many endings such as @<YOUR DOMAIN>.com, @<SCHOOL NAME>.edu. If you're not sure, check with the administrator of your email account

Tip   Not sure what a domain is? In this example email address, tony@contoso.com, "contoso.com" is the domain.

  • IMAP or POP server settings: Check with the administrator of your email account.

IMAP or POP

IMAP or POP is an email protocol used to download email to your device. Check with your email provider if you're not sure if you should use IMAP or POP.

  • IMAP stores email on remote email servers until you delete it.

  • POP downloads email for offline reading, and may remove it from the remote server. If you select POP, only your email syncs to your mobile device.

Already have your email set up using the desktop Outlook software? Here's a tip to check what type of email account you have

Not sure what type of account you have? Check with your email provider. Or, if you already have the email account you're trying to add set up on a PC or Mac using Outlook try this.

  1. In Outlook select File > Info > Account Settings.

  2. In the Account Settings window check the Type column to see what type of account it is.

    See the type of account you have in the Account Settings window in Outlook

Troubleshoot email setup on your iPad, iPhone, or iPod Touch

If you're unable to set up email on your device try the following.

  • Double-check your username and password are typed correctly.

  • If you added incoming and outgoing server settings, double-check you typed the names correctly. If you're not sure of the settings for your email, contact your email provider.

  • Try accessing your email from another computer or device.

  • If you're setting up an Outlook.com account and you have two-step verification turned on, see the section I sync my Outlook.com email on an iPhone in App passwords and two-step verification.

Contact support:

Tip   If you're still having trouble setting up your account and decide to leave a comment on this topic, let us know what type of account you were trying to set up so we can double-check our own steps!

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Watch a video

Video: Use the Outlook app to set up Office 365 work or school email accounts

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Go back to steps

Video: Use the built-in iOS mail app to set up Office 365 or Exchange-based work or school email accounts

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Go back to steps

Leave us a comment

Were these steps helpful? If so, please let us know at the bottom of this topic. If they weren't, and you're still having trouble setting up your account, tell us what type of account you were trying to set up and we'll use your feedback to double-check our steps.

See Also

Set up email in Outlook 2016 for Mac

Add an email account to Outlook for Mac 2011

Office 365 install and setup - Help

Applies To: Outlook Web App, Outlook 2013, Outlook Web App Light, Office 365 End User, Office 365 Admin, Outlook Web App for Office 365 Small Business, Outlook 2016 Preview, Outlook Web App for Office 365 operated by 21Vianet, Outlook Web App for Office 365, Outlook on the web, Outlook on the web for Office 365 Business, Office 365 Small Business Admin



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