Set up email on an Android phone or tablet

Set up your email using Outlook for Android or the built-in Android mail app.

For a list of other Office apps, or if you want to set up a different mobile device, see Office apps for mobile devices.

Set up an Outlook.com account (includes hotmail.com, live.com, msn.com)

Use this if you have a Microsoft account such as an Outlook email account ending with @outlook.com, @hotmail.com, @msn.com, or @live.com. This includes international domains, such as @outlook.co.uk, or any custom domains hosted on Outlook.com.

Add an outlook.com account using the Outlook for Android app

If you haven't installed the app yet, open the Google Play store app on your device and download the Outlook for Android app.

  1. Open the app on your device. Swipe through the introduction and enter your email address if you're prompted.

  2. On the Choose account type page, select Outlook.

  3. On the sign in page, add your email address again if prompted, and then type your password.

  4. Select Yes to let the app access your info.

    Outlook for Android then starts syncing your account.

  5. Tap one of the icons to view your calendar, files, or contacts in the app.

    Mail, calendar, files, people icons in Outlook app

Add another account

  1. You can have more than one email account in Outlook for Android. Tap Settings Settings > Add Account > Add Email Account.

  2. Follow the steps above.

Delete an account

  1. Tap Settings Settings.

  2. Tap the account you want to delete.

  3. Select Delete Account.

Add an Outlook.com account using the built-in mail app

You can also choose to set up mail using the built-in Android mail app.

Built-in mail app on Android device
  1. Tap Settings > Accounts > Add account > Exchange.

    Select Accounts
  2. Type your full email address, for example <someone>@outlook.com. (This can be an email account ending with @outlook.com, @hotmail.com, @msn.com, or @live.com, and includes international domains, such as @outlook.co.uk, or any custom domains hosted on Outlook.com.)

  3. If you only want your email account to sync to your phone, tap Next and follow the rest of the prompts.

Add your email account

  1. Open the app on your device. Swipe through the introduction and enter your email address if you're prompted.

  2. On the Choose account type page, select the type of account you want to add. The different types of Microsoft accounts include:

    Tip: If you're not sure what type of account you have, see the Troubleshoot setup section below.

    Type of account

    Description

    Office 365

    Use this if your organization uses Office 365 for business and someone at your work or school assigned you an email account.

    Outlook

    Use this if you have a Microsoft account such as an Outlook email account ending with @outlook.com, @hotmail.com, @msn.com, or @live.com. This includes international domains, such as @outlook.co.uk, or any custom domains hosted on Outlook.com.

    Exchange

    Use this if you have an Exchange-based email.

    You can also choose to set up a Yahoo! Mail, iCloud, Google, or IMAP account.

    Note: IMAP accounts may only sync your email, not your calendar and contacts.

  3. On the sign in page, you may need type your email address again if necessary and then type your password.

  4. Depending on the account your setting up, you may need to select Yes to let the app access your info, or Activate if your organization has set up security policies for mobile devices.

    Outlook for Android then starts syncing your account.

  5. Tap one of the icons to view your calendar, files, or contacts in the app.

    Mail, calendar, files, people icons in Outlook app

Add another account

  1. You can have more than one email account in Outlook for Android. Tap Settings Settings > Add Account > Add Email Account.

  2. Follow the steps above.

Delete an account

  1. Tap Settings Settings.

  2. Tap the account you want to delete.

  3. Select Delete Account.

Add an outlook.com account using the built-in Android mail app

You can also choose to set up mail using the built-in Android mail app.

Built-in mail app on Android device
  1. Tap Settings > Accounts > Add account > Exchange.

    Select Accounts
  2. Type your full email address, for example <someone>@outlook.com. (This can be an email account ending with @outlook.com, @hotmail.com, @msn.com, or @live.com, and includes international domains, such as @outlook.co.uk, or any custom domains hosted on Outlook.com.)

  3. If you only want your email account to sync to your phone, tap Next and follow the rest of the prompts.

    However, if you want other sync options, such as syncing your calendar and contacts as well, select Manual setup and follow the steps below.

    Note: The manual steps below are for Outlook.com accounts only. If you're trying to set up a Yahoo, Gmail, or iCloud account, check those providers for information.

  4. On the type of account page, select Exchange > Next.

  5. Type your password and select Next.

  6. On the Incoming server settings page set the following:

    • Domain\Username
      Make sure your full email address appears. For example, <someone>@outlook.com. If Domain and Username are separate text boxes on your device, leave the Domain box empty, and type your full email address in the Username box.

    • Password
      Use the password that you use to access your account.

    • Server name
      You might need to replace what's there with s.outlook.com for any email account ending with @outlook.com, @hotmail.com, @msn.com, or @live.com, including international domains, such as @outlook.co.uk, or any custom domains hosted on Outlook.com.

    • Port
      Use 443 or 993.

    • Security type
      Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

  7. On Account options, change or accept the default sync settings, and then select Next.

  8. Name your account if you want and then select Next.

Not working? Make sure you entered your email and password correctly and try again because even one small typo will result in an error.

If you've turned on two-step verification, and you see an incorrect password error, see the section Troubleshoot email setup in this topic.

If you synced your calendar and contacts, go to those built-in apps on your device to view any items that might be there. If you synced tasks as well, you should see them in the calendar app on your device. It might take a few minutes for everything to sync.

You can also use the browser on your device to check your email account ending with @outlook.com, @hotmail,com, @msn.com, or @live.com email. Go to http://m.mail.live.com, and sign in to your email account.

Were these steps helpful? Please leave us a comment.

Learn about other Office 365 Android phone or tablet apps.

Set up work or school email accounts that use Office 365 or an Exchange-based email account

The user interface (UI) of Androids can vary by model so use these steps as a guide, or consult the manufacturer's help for your particular device.

View these steps in a video. Click to go to the video

  1. Tap Settings > Accounts > Add account > Email.

    Select Accounts
  2. Type your full email address, for example tony@contoso.com, type your password, and then tap Next.

  3. Select the Exchange option.

  4. Depending how the Office 365 administrator in your organization set up your account, you might receive a message about additional security features. Select OK to continue.

    Remote security administration
  5. Once the device verifies the server settings, the Account Options page opens. Accept the defaults or select the options for how you want to receive and send your mail, and then tap Next. (You may need to scroll down to see Next.)

  6. On the Set up email page you can change the name of your account. When you're finished tap Done.

If you synced your calendar and contacts in step 5 you can go to those apps on your phone to view any items that might be there. If you synced tasks as well, you should see them in the calendar app on your device. It might take a few minutes for everything to sync.

If your device can't connect make sure you typed your email address and password correctly and try again. If you still can't connect try setting it up manually following the steps below.

Set up IMAP or POP email accounts

The user interface (UI) of Androids can vary by model so use these steps as a guide, or consult the manufacturer's help for your particular device.

If you're setting up an IMAP or POP account, only your email will sync to your device. Any calendar and contacts associated with that account remains stored on your local computer.

  1. From the Applications menu, select Email. This application may be named Mail on some versions of Android.

    Select email to add accountl
  2. Type your full email address, for example tony@contoso.com, and your password, and then select Manual.

  3. Depending on the type of account you're setting up, select IMAP or POP.

    Select type of account to set up
  4. On the Incoming server settings page, check that your email address is correct and add the following:

    If you're not using Office 365 for business for email and you don't know the necessary server and port settings to complete these steps, contact your email provider. If you're setting up a Gmail, Yahoo! Mail, or iCloud account, see Troubleshoot setup for links to where to find those server settings.

    • Domain\Username
      Type your full email address in this box, for example, tony@contoso.com. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty, and type your full email address in the Username box.

    • Password
      Use the password that you use to access your account.

    • IMAP Server or POP3 Server
      Use the address of your server. For example, the server name for Office 365 for business is outlook.office365.com.

    • Security type
      Select your security type. For example, the incoming security type for Office 365 for business is SSL.

    • Port number
      Add the port number. For example, the port number for Office 365 for business is 993. Tap Next.

      Incoming server settings
    • If you receive a message about additional security features, select OK to continue.

  5. On the Outgoing server settings page, add the following:

    • SMTP server
      Type your SMTP server name. For example, the outgoing server for Office 365 for business is smtp.office365.com.

    • Security type
      Select your security type. For example, the outgoing security type for Office 365 for business is TLS.

    • Port number
      Add your port number. For example, the outgoing port number for Office 365 for business is 587. Tap Next.

      Outgoing server settings
  6. In Account name type a name for this account and the name you want displayed when you send e-mail to others.

  7. Tap Done.

    Tip:  You may need to wait ten-to-fifteen minutes after you set up your account before you can send or receive email.

Were these steps helpful? Please leave us a comment.

Learn about other Office 365 Android phone or tablet apps.

Manual setup

If the steps above don't work, try setting your account up manually.

Set up email accounts manually

  1. Tap Settings > Accounts > Add account > Email.

    Select email to add accountl
  2. Type your full email address, for example tony@contoso.com, type your password, and then tap Next.

  3. Select Manual.

  4. Review the settings on the Exchange server settings page and update if necessary.

    • Email   
      Make sure your full email address is in this box, for example, tony@contoso.com.

    • Domain\Username   
      Type your full email address in this box, for example, tony@contoso.com. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty, and type your full email address in the Username box.

    • Password   
      Use the password that you use to access your account.

    • Exchange Server   
      The server name for Office 365 for business is outlook.office365.com.

      If you're setting up an Exchange-based account and you don't know the name of your Exchange Server, contact your administrator. If your organization uses Outlook Web App or Outlook on the web you can try checking your server settings following the steps in POP or IMAP settings for Exchange-based email.

    • Make sure the Use secure connections (SSL)    box is checked.

      Exchange server settings
  5. Tap Done.

  6. Depending how the Office 365 administrator in your organization set up your account, you might receive a message about additional security features. Select OK or Activate to continue.

    Remote security administration
  7. Accept the defaults or make changes for how you want your account to sync on your device. When you're finished, swipe to the bottom and tap Next.

  8. On the Set up email page you can change the name of your account. When you're finished tap Done.

If you synced your calendar and contacts in step 7 you can go to those apps on your phone to view any items that might be there. If you synced tasks as well, you should see them in the calendar app on your device. It might take a few minutes for everything to sync.

Were these steps helpful? Please leave us a comment.

Learn about other Office 365 Android phone or tablet apps.

Troubleshoot setup

Select one of the options below to help you determine what type of account you have, or troubleshoot setting up your device.

I don't know what type of account I have. What's the difference?

Type of account

Description

Outlook.com

These are email accounts ending with @outlook.com, @hotmail.com, @msn.com, or @live.com.

These include international domains, such as @outlook.co.uk, or any custom domains hosted on Outlook.com.

Gmail

Gmail is an email service provided by Google.

  • For Gmail server settings, see Get started with IMAP and POP3. You can also use the Gmail mail app that comes with your device to set up your account.

Yahoo! Mail

Yahoo! Mail is an email service provided by Yahoo!

iCloud

iCloud is an email service provided by Apple. iCloud does not support POP.

Office 365 account

This is a work or school email account hosted by Office 365 for business. This account can be a custom domain in Office 365 and can have many endings such as @<YOUR DOMAIN.onmicrosoft.com, @<YOUR DOMAIN>.com, @<SCHOOL NAME>.edu. If you're not sure, check with the administrator for your email account.

Tip: Not sure what a domain is? In this example email address, tony@contoso.com, "contoso.com" is the domain.

New to Office 365 for business and want to set up and use a custom domain? See Set up Office 365 for business.

Exchange-based account

This is a work or school email account hosted by Exchange. This account can be a custom domain in Exchange and can have many endings such as @<YOUR DOMAIN>.com, @<SCHOOL NAME>.edu. If you're not sure, check with the administrator of your email account

Tip: Not sure what a domain is? In this example email address, tony@contoso.com, "contoso.com" is the domain.

IMAP or POP

IMAP or POP is an email protocol used to download email to your device.

  • IMAP stores email on remote email servers until you delete it.

  • POP downloads email for offline reading, and may remove it from the remote server. If you select POP, only your email syncs to your mobile device.

Check with your email provider if you're not sure if you should use IMAP or POP. If you don't know the server settings, check the website of your email provider (also called your Internet Service Provider (ISP).

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Here's a tip to check what type of email account you have

Not sure what type of account you have? Check with your email provider. Or, if you already have the email account you're trying to add to your Android set up on a PC or Mac using Outlook, try this.

  1. On the PC or Mac where you have Outlook installed, open Outlook select File > Info > Account Settings.

  2. In the Account Settings window check the Type column to see what type of account it is.

    See the type of account you have in the Account Settings window in Outlook

Troubleshoot email setup and sync issues on your Android device

If you're unable to set up email on your device try the following.

  • Double-check your username and password are typed correctly. Even one small typo will prevent your account from connecting.

  • If you added incoming and outgoing server settings, double-check you typed the names correctly. If you're not sure of the server settings for your email, contact your email provider.

  • Try accessing your email from another computer or device to make sure it's working okay. If it's not working on the other device, contact your email provider or your email administrator.

  • If you're setting up an Outlook.com account and you have two-step verification turned on, see the section I sync my Outlook.com email on an Android phone in App passwords and two-step verification.

  • If your device stops syncing, try removing the sync partnership. For work or school account using Office 365 for business, and some Exchange-based or Outlook.com accounts, see Fix email sync issues or remove a device from your Outlook on the web mailbox.

Contact support:

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Leave us a comment

Were these steps helpful? If so, please let us know at the bottom of this topic. If they weren't, and you're still having trouble setting up your account, tell us what type of account you were trying to set up (for example, Outlook.com, Exchange accounts, etc.) and which app you were using, the Outlook app or the Android mail app. We'll use your feedback to double-check our steps.

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