Set up email on a Nokia (Symbian OS) phone

You can connect to your Office 365 or other Exchange-based email account on your Nokia (Symbian OS) device. You can use the Nokia email application, Mail for Exchange, to set up your email using Exchange ActiveSync. This allows you to access account information, email, calendar, contacts, and tasks. To only set up email, see Set up email on other Internet-capable phones and tablets for POP or IMAP on a Nokia.

Most Nokia mobile phones support Exchange ActiveSync. For information about which Nokia devices support Mail for Exchange, see What else do I need to know? later in this topic.

Note:  If your Nokia phone is a Windows Phone, see Set up email on Windows Phone.

Set up Exchange ActiveSync email on a Nokia mobile phone

  1. On the Applications menu, select Applications > Mail.

  2. Select Create a new mailbox to start the setup wizard.

  3. Accept the Nokia terms of service and select Start.

  4. Select Mail for Exchange from the list of available account types, and then enter the following information:

    1. In the Password box, enter your account password.

    2. In the Username box, enter your user name, such as your full email address.

    3. In the Domain box, enter your domain. Your domain is the part of your email address that follows the at sign (@) and precedes the period, for example, contoso.

    4. Select Next to continue. The setup wizard will try to automatically set up your email account.

  5. If the wizard is able to set up your account, go to the next step. If this process can’t be completed automatically, you’ll need to enter your Exchange server name manually. In the Mail for Exchange server name box, enter your server name, and select Next.

    If you’re connecting to your Office 365 email, use outlook.office365.com for your server name. If you are not using Office 365, see Find your ActiveSync server name later in this article.

    If you’re connecting to your Office 365 email, use partner.outlook.cn for your server name. If you are not using Office 365, see Find your ActiveSync server name later in this article.

  6. Select OK when Mail for Exchange informs you that it isn’t recommended to use multiple methods to synchronize your contacts with your phone.

  7. Choose whether you want to sync your Calendar, Contacts, and Tasks by selecting the appropriate options and then selecting Next.

If your email app isn't able to automatically find your Exchange ActiveSync server name, you may need to look it up.

  • If you’re connecting to your Office 365 email, use outlook.office365.com as your Exchange ActiveSync server name.

  • If you’re connecting to an Exchange mailbox and aren't using Office 365 email, or if aren’t sure if you're using Office 365, follow these steps to look up your Exchange ActiveSync server name.

  1. Sign in to your account using Outlook Web App. For help signing in, see Sign in to Outlook on the Web.

  2. If you're connecting to an Exchange mailbox, but aren't using Office 365, your Exchange ActiveSync server name is contained in the address bar in your browser when you are signed in to Outlook on the Web, but without the leading https:// and without the trailing /owa. For example, if the address you use to access Outlook on the Web is https://mail.contoso.com/owa, your Exchange ActiveSync server name is mail.contoso.com.

  3. If you're unable to connect to your mailbox using the information earlier in this section, you can try using the server name value that you can view in Outlook Web App options.

    1. In Outlook Web App, your on the toolbar, click Settings Settings icon > Mail > POP and IMAP.

      Note:  Although you’re not setting up a POP3 account, you will use this value to determine your Exchange ActiveSync server name.

    2. Under POP setting, look at the value for Server name.

      If the Server name value is outlook.office365.com, your account is an Office 365 work or school account, and you can use outlook.office365.com as your Exchange server name.

      If the Server name value is not outlook.office365.com, you can try using the server name listed on your options page. For example if the server name is mail.contoso.com, try using mail.contoso.com as your Exchange server name.

If your email program is not able to automatically find your Exchange ActiveSync server name, you may need to look it up.

If you’re connecting to your Office 365 email, use partner.outlook.cn as your Exchange ActiveSync server name. The Exchange ActiveSync server name partner.outlook.cn can be used if you are using the latest version of Office 365.

If you’re not using Office 365 or if you aren’t sure if you are using the latest version of Office 365, follow these steps to look up your Exchange ActiveSync server name. Follow these steps to determine your Exchange ActiveSync server name.

  1. Sign in to your account using Outlook Web App.

  2. In Outlook Web App, on the toolbar, click Settings Settings icon > Mail > POP and IMAP.

Note:  Although you’re not setting up a POP3 or IMAP account, you’ll use the POP server name to determine your Exchange ActiveSync server name.

  1. On the Settings for POP and IMAP Access page, under POP setting, look at the value for Server name.

  2. If the Server name shows partner.outlook.cn, your Office 365 account is on the latest version of Office 365, and you can use partner.outlook.cn as your Exchange ActiveSync server name.

  3. If the Server name value is in the format podxxxxx.partner.outlook.cn, your Office 365 or other Exchange Online account is not yet on the latest version of Office 365, and you can use m.partner.outlook.cn as your Exchange ActiveSync server name.

  4. If the Server name value includes your organization’s name, for example, pop.contoso.com, then your Exchange ActiveSync server name is contained in address bar in your browser when you are signed in to Outlook on the Web--but without the leading https:// and without the trailing /owa. For example, if the address you use to access Outlook on the Web is https://mail.contoso.cn/owa, your Exchange ActiveSync server name is mail.contoso.cn.

What else do I need to know?

  • If you don't accept the policies sent to your mobile phone, you won't be able to access your information on your mobile phone.

  • If your email account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your email account through a mobile phone will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone.

  • If you see Not available under POP setting, IMAP setting, and SMTP setting, you may need to contact the person that manages you email account to determine your Exchange ActiveSync server name.

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