Set up email on Windows Phone

The steps below are for Windows Phone 8.1. If you're looking for steps for Windows 10 phones, see Mail and Calendar apps for Windows 10 Help.

Select the type of email account you want to set up on your Windows Phone to access your email, calendar, contacts, and tasks:

Don't know what type of account you have? Here are some tips to help you find out.

Looking for additional Office 365 mobile apps or want to set up a different device? See Office 365 mobile setup. To set up a PC or Mac (including laptops, desktops, or 2-in1s), see Office 365 install and setup.

Note   These instructions are for devices running Windows Phone 8.1, Windows Phone 8, Windows Phone 7.5, and Windows Phone 7.

Set up an email account ending with @outlook.com, @hotmail.com, @msn.com, or @live.com

Note   This includes international domains such as @outlook.co.uk or any custom domains hosted on Outlook.com.

  1. In the App list, tap Settings, and then tap Email + accounts.

  2. Do one of the following:

    • If you have Windows Phone 8.1, tap Add an account > Outlook.com > Connect.

    • If you have Windows Phone 8, tap Add an account > Outlook.

      Note   If you don't see Outlook.com or an Outlook option, it just means that you haven't yet signed in with a Microsoft account on your phone. To do that, see Set up the first Microsoft account on your phone.

    • If you have Windows Phone 7 or Windows Phone 7.5, tap Add an account > Windows Live.

  3. Enter your full email address, for example tony@contoso.com, and your password, and then tap Sign in.

Note   If two-step verification is set up for this account, you might be asked to verify your identity before you can continue. Follow the instructions to get a code. To learn more, see Why is Microsoft texting me?

Work or school email accounts that use Office 365 or other Exchange-based email account

View these steps in a video.Click to go to the video

  1. In the App list, tap Settings, and then tap Email + accounts.

  2. Do one of the following:

    • If you have Windows Phone 8 or 8.1, tap Add an account > Exchange.

    • If you have Windows Phone 7 or 7.5, tap Add an account > Outlook.

  3. Enter your full email address, for example tony@contoso.com, and your password, and then tap Sign in. If the phone finds your account settings, your email, calendar, and contacts will be synched to your phone.

    Note   If there's a problem connecting the email account, see the Microsoft Exchange or Office 365 email account section in Set up or delete an email account for Windows Phone 8 or 8.1, or in Set up or delete an email account for Windows Phone 7 or 7.5.

Set up a POP or IMAP email on a Windows Phone

Note   If you are setting up a POP account, only your email will sync to your device. All your calendar and contacts remain stored on your local computer.

  1. In the App list, tap Settings > email+account > add an account > other account.

  2. Windows Phone will try to set up your email automatically, but if it can't, make sure your username and password are correct, then select Try again. If it still cannot connect, select Advanced > Internet email.

  3. In Account type, select POP or IMAP and enter your incoming and outgoing server names. Type in the full name of the server for your email provider. If you need help finding the necessary settings, contact your email provider or see I don't know what type of account I have. What's the difference? for links to server settings from some common email providers such as Google, Yahoo, or iCloud.

    If you're adding your work or school account and your organization uses Office 365 for business to host your email, the settings are listed in the table below.

    Type of server

    Server name

    Port

    Encryption method

    POP3 (incoming server)

    outlook.office365.com

    995

    SSL

    IMAP4 (incoming server)

    outlook.office365.com

    993

    SSL

    SMTP (outgoing server)

    smtp.office365.com

    587

    TLS

  4. Select Advanced and select the boxes Require SSL for incoming mail and Require SSL for outgoing mail, then select sign in.

I don't know what type of account I have. What's the difference?

Type of account

Description

Outlook.com

These are email accounts ending with @outlook.com, @hotmail.com, @msn.com, or @live.com.

These include international domains, such as @outlook.co.uk, or any custom domains hosted on Outlook.com.

Gmail

Gmail is an email service provided by Google.

Yahoo! Mail

Yahoo! Mail is an email service provided by Yahoo!

iCloud

iCloud is an email service provided by Apple. iCloud does not support POP.

Office 365 account

This is a work or school email account hosted by Office 365 for business. This account can be a custom domain in Office 365 and can have many endings such as @<YOUR DOMAIN.onmicrosoft.com, @<YOUR DOMAIN>.com, @<SCHOOL NAME>.edu. If you're not sure, check with the administrator for your email account.

Tip   Not sure what a domain is? In this example email address, tony@contoso.com, "contoso.com" is the domain.

Exchange-based account

This is a work or school email account hosted by Exchange. This account can be a custom domain in Exchange and can have many endings such as @<YOUR DOMAIN>.com, @<SCHOOL NAME>.edu. If you're not sure, check with the administrator of your email account

Tip   Not sure what a domain is? In this example email address, tony@contoso.com, "contoso.com" is the domain.

  • IMAP or POP server settings: Check with the administrator of your email account.

IMAP or POP

IMAP or POP is an email protocol used to download email to your device. Check with your email provider if you're not sure if you should use IMAP or POP.

  • IMAP stores email on remote email servers until you delete it.

  • POP downloads email for offline reading, and may remove it from the remote server. If you select POP, only your email syncs to your mobile device.

Already have your email set up using the desktop Outlook software? Here's a tip to check what type of email account you have

Not sure what type of account you have? Check with your email provider. Or, if you already have the email account you're trying to add to your Android set up on a PC or Mac using Outlook try this.

  1. On the PC or Mac where you have Outlook installed, open Outlook select File > Info > Account Settings.

  2. In the Account Settings window check the Type column to see what type of account it is.

    See the type of account you have in the Account Settings window in Outlook

Troubleshoot email setup on your Windows Phone

If you're unable to set up email on your device try the following.

  • Double-check your username and password are typed correctly. Even one small typo will prevent your account from connecting.

  • If you added incoming and outgoing server settings, double-check you typed the names correctly. If you're not sure of the server settings for your email, contact your email provider.

  • Try accessing your email from another computer or device to make sure it's working okay.

  • If you're setting up an Outlook.com account and you have two-step verification turned on, see the section I have a Windows Phone in App passwords and two-step verification.

Contact support:

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Related information

  • References to Outlook email accounts ending with @outlook.com, @hotmail.com, @msn.com, or @live.com also include international domains such as @outlook.co.uk or any custom domains hosted on Outlook.com.

  • If you’re prompted to create a passcode and don't create one, you won't be able to send and receive email.

  • If you don't accept the policies sent to your mobile phone, you won't be able to access your information on your mobile phone.

  • To set up other email accounts, such as a Gmail account, see Set up or delete an email account for Windows Phone 8 or 8.1 or Set up or delete an email account for Windows Phone 7 or 7.5.

Watch a video

Video: Access your Office 365 account on your Windows Phone

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See Also

Set up email in Outlook 2013 or 2010 for Office 365

Set up email in Outlook for Mac

Add an email account to Outlook for Mac 2011

Office 365 install and setup - Help

Applies To: Outlook 2016, Outlook 2013, Office 365, Office 365 Admin, Office 365 Small Business Admin, Outlook Web App for Office 365, Outlook Web App for Office 365 Small Business, Outlook on the web for Office 365 Business, Outlook Web App for Office 365 operated by 21Vianet, Outlook Web App Light, Outlook.com, Outlook Web App



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