Set up email on Windows Phone

Office 365 mobile setup - Help

More resources: Set up Office on Windows Phone with Office 365 | Additional Office 365 apps for Windows Phone | Install Office on a PC or Mac

Set up and access your email, calendar, and contacts on your Windows Phone.

Note   These instructions are for devices running Windows Phone 8.1, Windows Phone 8, Windows Phone 7.5, and Windows Phone 7.

Select the type of account you want to set up.

Set up an email account ending with @outlook.com, @hotmail.com, @msn.com, or @live.com

Note   This includes international domains such as @outlook.co.uk or any custom domains hosted on Outlook.com.

  1. In the App list, tap Settings, and then tap Email + accounts.

  2. Do one of the following:

    • If you have Windows Phone 8.1, tap Add an account > Outlook.com > Connect.

    • If you have Windows Phone 8, tap Add an account > Outlook.

      Note   If you don't see Outlook.com or an Outlook option, it just means that you haven't yet signed in with a Microsoft account on your phone. To do that, see Set up the first Microsoft account on your phone.

    • If you have Windows Phone 7 or Windows Phone 7.5, tap Add an account > Windows Live.

  3. Enter your full email address, for example tony@contoso.com, and your password, and then tap Sign in.

  4. If two-step verification is set up for this account, you might be asked to verify your identity before you can continue. Follow the instructions to get a code. To learn more, see Why is Microsoft texting me?

Set up an Office 365 for business or other Exchange-based email account

View these steps in a video.Click to go to the video

  1. In the App list, tap Settings, and then tap Email + accounts.

  2. Do one of the following:

    • If you have Windows Phone 8 or 8.1, tap Add an account > Exchange.

    • If you have Windows Phone 7 or 7.5, tap Add an account > Outlook.

  3. Enter your full email address, for example tony@contoso.com, and your password, and then tap Sign in. If the phone finds your account settings, your email, calendar, and contacts will be synched to your phone.

    Note   If there's a problem connecting the email account, see the Microsoft Exchange or Office 365 email account section in Set up or delete an email account for Windows Phone 8 or 8.1, or in Set up or delete an email account for Windows Phone 7 or 7.5.

Set up a POP or IMAP email on a Windows Phone

  1. Note   If you are setting up a POP account, only your email will sync to your device. All your calendar and contacts remain stored on your local computer.

    In the App list, tap Settings > email+account > add an account > other account.

  2. Windows Phone will try to set up your email automatically, but if it can't, make sure your username and password are correct, then select Try again. If it still cannot connect, select Advanced > Internet email.

  3. In Account type, select POP or IMAP and enter your incoming and outgoing server names. Type in the full name of the server for your email provider. If you need help finding the necessary settings, contact your email provider.

    If you're adding your work or school account and your organization uses Office 365 for business to host your email, the settings are listed in the table below.

    Type of server

    Server name

    Port

    Encryption method

    POP3 (incoming server)

    outlook.office365.com

    995

    SSL

    IMAP4 (incoming server)

    outlook.office365.com

    993

    SSL

    SMTP (outgoing server)

    smtp.office365.com

    587

    TLS

  4. Select Advanced and select the boxes Require SSL for incoming mail and Require SSL for outgoing mail, then select sign in.

Related information

  • References to Outlook email accounts ending with @outlook.com, @hotmail.com, @msn.com, or @live.com also include international domains such as @outlook.co.uk or any custom domains hosted on Outlook.com.

  • If you’re prompted to create a passcode and don't create one, you won't be able to send and receive email.

  • If you don't accept the policies sent to your mobile phone, you won't be able to access your information on your mobile phone.

  • To set up other email accounts, such as a Gmail account, see Set up or delete an email account for Windows Phone 8 or 8.1 or Set up or delete an email account for Windows Phone 7 or 7.5.

Watch a video

Video: Access your Office 365 account on your Windows Phone

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See Also

Set up email in Outlook 2013 or 2010 for Office 365

Set up email in Outlook for Mac

Add an email account to Outlook for Mac 2011

Office 365 install and setup - Help

Applies To: Office 365 Small Business Admin, Outlook Web App, Outlook 2016 Preview, Office 365 Admin, Outlook Web App for Office 365 operated by 21Vianet, Outlook on the web for Office 365 Business, Office 365 End User, Outlook on the web, Outlook Web App for Office 365, Outlook Web App for Office 365 Small Business, Outlook 2013, Outlook Web App Light



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