Set up email on Apple iPhone, iPad, and iPod Touch

Add Office 365 or other Microsoft Exchange-based email to Apple iPhone, iPad, or iPod Touch using an installed app. Go mobile with OWA for iPad or OWA for iPhone.

You can connect to your Office 365 or other Microsoft Exchange-based email by using the email app that is installed on your Apple iPhone, iPad, or iPod Touch. When you connect to your account using the Exchange method, you’ll be able to access and synchronize your email, calendar, and contacts. If you only want to use email, you can set up email by using Post Office Protocol (POP) or Internet Message Access Protocol (IMAP).

Notes    If you have an Office 365 email account, you also can access your email, calendar, and contacts by using the OWA for iPhone and the OWA for iPad mobile apps. You can install those apps from the Apple App Store. To learn more, see OWA for iPad and OWA for iPhone.

For information about how to use Office 365, see Use Office 365 on your iPhone or iPad.

In this article

Set up Exchange email on an Apple iPhone, iPad, or iPod Touch

Find your Exchange ActiveSync server name

Set up POP or IMAP email on an Apple iPhone, iPad, or iPod Touch

Find your POP and IMAP server settings

What else do I need to know?

Set up Exchange email on an Apple iPhone, iPad, or iPod Touch

  1. If this is the first email account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account.

  2. Tap Settings > Mail, Contacts, Calendars > Add Account.

  3. Tap Microsoft Exchange.

  4. You don’t need to type anything in the Domain box. Type the information requested in the Email, Username, and Password boxes. Type your full email address (for example, tony@contoso.com) in the Email and Username boxes.

  5. Tap Next on the upper-right corner of the screen. Your mail program tries to find the settings it needs to set up your account. Go to step 8 if your mail program finds your settings.

  6. If your iPhone can’t find your settings, you’ll need to manually look up the name of the server running Exchange ActiveSync. If you’re connecting to your Office 365 email, use outlook.office365.com for your server name. If you're not using Office 365, see Find your ActiveSync server name in this article.

  7. In the Server box, type your server name, and then tap Next.

  8. Choose the type of information you want to synchronize between your account and your device, and then touch Save. By default, Mail, Contacts, and Calendar information are synchronized.

  9. If you're prompted to create a passcode, tap Continue and type a numeric passcode. If you don’t set up a passcode, you can’t view your email account on your iPhone. You can set up a passcode later for your iPhone settings.

Find your Exchange server name

If your email program is on a server running Exchange ActiveSync that isn't able to automatically find your server name, you may need to look it up.

I'm connecting to Office 365.

Use outlook.office365.com as your server name.

I'm connecting to an Exchange mailbox, but I'm not using Office 365 email.

or

I'm connecting to an Exchange mailbox, but I don't know if I'm using Office 365.

  1. Sign in to your account by using Outlook Web App. For help, see Sign in to Outlook Web App.

  2. The name of the server running Exchange ActiveSync is shown in the address bar of your browser when you're signed in to Outlook Web App, but without the leading https:// and the trailing /owa. For example, if the address you use to access Outlook Web App is https://mail.contoso.com/owa, your server name is mail.contoso.com.

I still can't connect to my mailbox.

  1. On the Outlook Web App nav bar, click Settings Settings icon > Options > Account > My account > Settings for POP and IMAP access.

    Note    Although you’re not setting up a POP3 account, you'll use the value given for the setting to determine the name of the server running Exchange ActiveSync.

  2. Under POP setting, look at the entry for Server name.

    • If the Server name is outlook.office365.com, your account is an Office 365 work or school account, and you can use outlook.office365.com as your server name.

    • If the Server name isn't outlook.office365.com, try using the server name listed on your options page. For example, if the server name is mail.contoso.com, try using it as your server name.

Set up POP or IMAP email on an Apple iPhone, iPad, or iPod Touch

  1. If this is the first email account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account.

  2. Tap Other.

  3. Tap in the Name box and type your full name.

  4. Tap in the Address box and type your full email address (for example, tony@contoso.com).

  5. Tap in the Password box and type your password.

  6. Tap Save.

  7. Tap either IMAP or POP. We suggest you select IMAP because it supports more features.

  8. Under Incoming Mail Server, in the Host Name box, type your incoming server name. If you’re connecting to your Office 365 email, the IMAP or POP server name is outlook.office365.com. If you’re not using Office 365, see Find your POP and IMAP server settings in this article.

  9. Type your username (for example, tony@contoso.com) and password.

  10. Under Outgoing Mail Server Host Name, enter your outgoing server name. If you’re connecting to your Office 365 email, the Simple Mail Transfer Protocol (SMTP) server name is smtp.office365.com. If you’re not using Office 365, see Find your POP and IMAP server settings in this article.

  11. Type your username and password.

  12. Tap Save.

Find your POP and IMAP server settings

If you’re connecting to your Office 365 email, you don’t need to look up your settings. For Office 365, the server name for IMAP and POP is outlook.office365.com. The server name for SMTP is smtp.office365.com.

If you’re connecting to an Exchange mailbox and not using Office 365 email, or if aren't sure if you're using Office 365, do the following to look up your settings.

  1. Sign in to your account by using Outlook Web App. For help, see Sign in to Outlook Web App.

  2. On the Outlook Web App nav bar, click Settings Settings icon > Options > Account > My account > Settings for POP and IMAP access.

  3. The POP3, IMAP4, and SMTP server name as well as other settings you may need to enter are listed on the Settings for POP and IMAP access page.

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What else do I need to know?

  • If your email account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your email account through a mobile phone fails if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone. For more information about how to sign in to your account using Outlook Web App, see Sign In to Outlook Web App.

  • If you’re prompted to create a passcode and don't create one, you won't be able to send and receive email.

  • If you see Not available under POP setting, IMAP setting, and SMTP setting, you may need to contact the person that manages your email account to determine the name of the server running Exchange ActiveSync.

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Applies To: Office 365 End User, Outlook Web App, Office 365 Admin, Office 365 Small Business Admin, Outlook Web App for Office 365



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