Set up email in Android email app

Learn how to set up your Outlook.com, Office 365 for business, or Exchange-based email account in the Android email app that came with your phone. For easy email and calendar management, we recommend you set up email in the Outlook for Android mobile app.

Set up email with the built-in Android email app

Which built-in Android email app are you using?

Set up email in the Android Gmail app
  1. Update your Gmail app to the latest version.

    Note: Open the Google Play Store app on your phone. Type "Gmail" into the search bar and then select Update. If the update option is not available, you're already on the latest version.

  2. Open the Gmail app.

    Tap the menu icon in the upper left corner > Settings > Add account > Exchange.

    Important: If you have an Outlook.com email address such as @hotmail.com and want to sync calendar and contacts, choose Exchange. Do NOT choose Outlook, Hotmail, and Live unless you want to set up your account as an IMAP account.

    Choose Exchange

  3. Enter your full email address and tap Next.

    For example, a full email address like yourname@hotmail.com or you@yourdomain.onmicrosoft.com.

    Add your email address

  4. Enter your password and tap Next.

    Note: If you're setting up an Exchange-based account and you're prompted for additional settings, you'll need to ask your email provider or contact your administrator.

  5. Follow any prompts you may get, including security permissions. You may also be asked to set your sync settings and a display name.

    If you use Office 365 for business you may also be asked to give additional security control. In this case, choose Activate.

  6. Now go to your inbox. If you see a message from "Microsoft account" with a subject that starts with "Action Required," follow these steps:

    Note: If you don't see a message like this and all your emails are syncing, there is no need to complete this step.

    • Tap the email message to open it.

    • Tap the click here link to enable sync with the Gmail app. If you want to download Outlook for Android instead, tap the button.

    Click the link to enable sync
  7. Are you trying to sync calendar and contacts?

    Depending on your version of Android, additional steps may be needed to properly sync your calendar and contacts:

    • Pull down the Android notification bar by swiping down from the top of your device's screen.

    • If you see a notification that reads "Unable to sync calendar and contacts," tap it.

      Note: If you don't see a sync error notification, your calendar and contacts should be syncing.

    Open the notification bar

    Gmail will ask for access. Tap Allow and follow the prompts.

    Allow contacts Allow calendar

  8. You're now ready to use your email in the Android Gmail app!

    Note: Syncing email, calendar, contacts, and tasks may take a few minutes. If your device can’t connect to your email account, make sure your email address and password are typed correctly.

If you’re unable to add your email account to the Gmail app, try the Manual Setup steps in the dropdown below or see Troubleshoot email setup on mobile.

Manual setup in the Gmail app
  1. Open the Gmail app. Go to Settings > Add account > Other.

    Choose Other

  2. Enter your full email address, such as yourname@hotmail.com and then tap Manual Setup > Exchange > Next.

    Choose Manual Setup Select Exchange

  3. Enter your password and tap Next.

  4. For server settings, set the following if available:

    Incoming Server Settings

    • Domain\Username
      Make sure your full email address appears. For example, yourname@outlook.com.

    • Password
      Use the password that you use to access your email.

    • Server

      • Enter eas.outlook.com for any email account ending with @outlook.com, @hotmail.com, @msn.com, or @live.com, including any other accounts hosted on Outlook.com.

      • Use outlook.office365.com for any work or school accounts hosted on Office 365 for business.

      Note: If you're setting up an Exchange-based account and you don't know the name of your Exchange Server, contact your administrator.

    • Port
      Use 443 or 993.

    • Security type
      Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

    Outgoing SMTP Server Settings

    • SMTP Server

      • Use smtp-mail.outlook.com if you're using an Outlook.com account.

      • Use smtp.office365.com if you have an Office 365 for business account.

      • For Exchange email accounts, contact your email provider or system administrator.

    • Security Type
      Choose TLS.

    • Port Number
      Enter 587. Tap Next.

  5. Follow any prompts you may get, including security permissions. You may also be asked to set your sync settings and a display name.

    Note: If you use Office 365 for business you may also be asked to give additional security control. In this case, choose Activate.

  6. Now go to your inbox. If you see a message from "Microsoft account" with a subject that starts with "Action Required," follow these steps:

    Note: If you don't see a message like this and all your emails are syncing, there is no need to complete this step.

    • Tap the email message to open it.

    • Tap the click here link to enable sync with the Gmail app. If you want to download Outlook for Android instead, tap the button.

    Click the link to enable sync
  7. Are you trying to sync calendar and contacts?

    Depending on your version of Android, additional steps may be needed to properly sync your calendar and contacts:

    • Pull down the Android notification bar by swiping down from the top of your device's screen.

    • If you see a notification that reads "Unable to sync calendar and contacts," tap it.

      Note: If you don't see a sync error notification, your calendar and contacts should be syncing.

    Open the notification bar

    Gmail will ask for access. Tap Allow and follow the prompts.

    Allow contacts Allow calendar

  8. You're now ready to use your email in the Android Gmail app!

    Note: Syncing email, calendar, contacts, and tasks may take a few minutes. If your device can’t connect to your email account, make sure your email address and password are typed correctly.

You can set up your email account manually using IMAP or POP instead of Exchange ActiveSync. This means that only your email will sync to your phone, not calendar or contacts. What are POP and IMAP?

Set up email as IMAP or POP
  1. Open the Gmail app. Go to Settings > Add account > Other.

  2. Enter your full email address, such as yourname@hotmail.com and then tap Manual Setup.

  3. Choose between Personal (IMAP) or Personal (POP) and then tap Next.

  4. Enter your password and tap Next or Sign In.

    Important: If you get a security error, close the Gmail app and then go through the steps again.

  5. If you're prompted to enter settings, use these for the options available:

    Incoming Server Settings

    • Domain\Username
      Make sure your full email address appears. For example, yourname@outlook.com.

    • Password
      Use the password that you use to access your email.

    • Server

      • Use imap-mail.outlook.com for Outlook.com IMAP accounts.

      • Use pop-mail.outlook.com for Outlook.com POP accounts.

      • Use outlook.office365.com for any work or school accounts on Office 365 for business.

      • For Exchange email accounts, contact your email provider or system administrator.

    • Port

      • Use 993 for IMAP.

      • Use 995 for POP.

    • Security type
      Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

    Outgoing SMTP Server Settings

    • SMTP Server

      • Use smtp-mail.outlook.com if you're using an Outlook.com account.

      • Use smtp.office365.com if you have an Office 365 for business account.

      • For Exchange email accounts, contact your email provider or system administrator.

    • Security Type
      Choose TLS.

    • Port Number
      Enter 587. Tap Next.

  6. Follow any prompts you may get, including security permissions and setting a display name.

  7. You're now ready to use your email in the Android Gmail app!

Set up email in the Samsung Email app
  1. Open the Samsung Email app.

  2. Go to Settings > Add account.

    Settings > Add account

  3. Select the type of account you want to use.

    • Choose Outlook.com if you use an Outlook.com account (@hotmail.com, @live.com, @msn.com, etc.)

    • Choose Corporate or Add other account if you use an Office 365 for business or Exchange account.

    Depending on how your organization set up your account, you might receive a message about additional security features. Select OK to continue.

    Note: If you are having issues adding your email to the app, try any one of the other options listed above (Corporate, Outlook.com, or Add Other Account). You can also try Manual Setup using the directions in the dropdown below.

    Choose Corporate or Outlook.com

  4. Enter your full email address and password. Tap Sign In.

    Email address and password

  5. Tap Allow to sync your calendar and contacts with your email account.

  6. You are now ready to use your email account!

    Note: Syncing email, calendar, contacts, and tasks may take a few minutes. If you've turned on two-step verification, click the link to learn more.

If you’re still unable to set up your email, try the Manual Setup for Samsung Email app steps below or see Troubleshoot email setup on mobile.

Manual setup in the Samsung Email app
  1. Open the Samsung Email app.

  2. Go to Settings > Add Account > Add other account.

  3. Enter your full email address and password. Tap Manual Setup.

    Choose Manual Setup

  4. Select Microsoft Exchange ActiveSync.

    Select Microsoft Exchange ActiveSync

  5. For server settings, set the following if available:

    Incoming Server Settings

    • Domain\Username
      Make sure your full email address appears. For example, yourname@outlook.com.

    • Password
      Use the password that you use to access your email.

    • Server

      • Enter eas.outlook.com for any email account ending with @outlook.com, @hotmail.com, @msn.com, or @live.com, including any other accounts hosted on Outlook.com.

      • Use outlook.office365.com for any work or school accounts hosted on Office 365 for business.

      Note: If you're setting up an Exchange-based account and you don't know the name of your Exchange Server, contact your administrator.

    • Port
      Use 443 or 993.

    • Security type
      Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

    Outgoing SMTP Server Settings

    • SMTP Server

      • Use smtp-mail.outlook.com if you're using an Outlook.com account.

      • Use smtp.office365.com if you have an Office 365 for business account.

      • For Exchange email accounts, contact your email provider or system administrator.

    • Security Type
      Choose TLS.

    • Port Number
      Enter 587. Tap Next.

  6. Follow any prompts you may get, including security permissions. You may also be asked to set your sync settings and a display name.

    Note: If you use Office 365 for business you may also be asked to give additional security control. In this case, choose Activate.

  7. You're now ready to use your email in the Samsung Email app!

You can set up your email account manually using IMAP instead of Exchange ActiveSync. This means that only your email will sync to your phone, not calendar or contacts. What are POP and IMAP?

IMAP or POP setup in Samsung Email app
  1. Open the Samsung Email app.

  2. Go to Settings > Add Account > Add other account.

  3. Enter your full email address and password. Tap Manual Setup.

  4. Choose IMAP or POP to sync only your email.

  5. If you're prompted to enter settings, use these for the options available:

    Incoming Server Settings

    • Domain\Username
      Make sure your full email address appears. For example, yourname@outlook.com.

    • Password
      Use the password that you use to access your email.

    • Server

      • Use imap-mail.outlook.com for Outlook.com IMAP accounts.

      • Use pop-mail.outlook.com for Outlook.com POP accounts.

      • Use outlook.office365.com for any work or school accounts on Office 365 for business.

      • For Exchange email accounts, contact your email provider or system administrator.

    • Port

      • Use 993 for IMAP.

      • Use 995 for POP.

    • Security type
      Select SSL/TLS or make sure the Use secure connection (SSL) checkbox is checked, then tap Next.

    Outgoing SMTP Server Settings

    • SMTP Server

      • Use smtp-mail.outlook.com if you're using an Outlook.com account.

      • Use smtp.office365.com if you have an Office 365 for business account.

      • For Exchange email accounts, contact your email provider or system administrator.

    • Security Type
      Choose TLS.

    • Port Number
      Enter 587. Tap Next.

  6. Follow any prompts you may get, including security permissions and setting a display name.

  7. You're now ready to use your email in the Samsung Email app!

Having trouble? We've got your back.

This article was last updated on November 30, 2016 because of your feedback. If you still need help setting up email using the Outlook app on your Android device, tell us about your question in detail using the comment box below so we can address it in the future.

Contact Microsoft support regarding your Office 365, Outlook.com, or Exchange email setup:

See Also

Sync calendar and contacts with my phone or tablet

Troubleshoot email setup on mobile

Set up Office apps and email on Android

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