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Office Support / Office 365 Admin / Setup

Set up and manage mobile access for your users

Windows Phone, iPhone, iPad, Android, BlackBerry®, or other phones or tablets can be set up to send and receive Office 365 email, access calendar and contacts information, and share documents on SharePoint and OneDrive sites. Your users can also access their email on their phone or tablet by signing in to Outlook Web App.

Mobile device access is turned on by default. If, however, you want to use a BlackBerry device with Exchange ActiveSync, you’ll need to enable BlackBerry® Business Cloud Services for BlackBerry devices for an integrated email and calendaring experience.

As an administrator, you can turn mobile access on or off and tell your users how to set up their phone or tablet.

After you allow email for users’ phones and tablets, you can remotely manage some phone features or options. For example, you can require passwords for your users’ devices.

Turn mobile access on or off

Exchange ActiveSync, which is turned on by default, turns on mobile access for Windows Phone, Apple iPhone and iPad, Android phones, and BlackBerry devices.

Change mobile access settings for devices using Exchange ActiveSync

Mobile access is allowed by default for Exchange ActiveSync. If you want to turn off or suspend access, or turn access back on, you can do the following.

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Exchange admin center.

  3. In the Exchange admin center, select Mobile.

  4. Under Exchange ActiveSync Access Settings, select Edit.

  5. In the Exchange ActiveSync access settings dialog box, choose one of the following:

    • Allow access

    • Block access

    • Quarantine – Let me decide to block or allow later

After you’ve enabled Exchange ActiveSync, you can quarantine or set up rules for specific devices on the Mobile device access page.

Turn on BlackBerry Business Cloud Services

Which version of the admin center do you see?

Illustration of the Office 365 Admin Center. Find out more about the Office 365 admin center

If you see this, follow the steps: Turn on BlackBerry Business Cloud Services in classic admin center

Illustration of the Office 365 Preview Admin Center. Find out more about the Office 365 Preview admin center

If you see this, follow the steps: Turn on BlackBerry Business Cloud Services in admin center preview

Tip: We're still working on the admin center preview. You can switch back to the classic admin center if a setting or task you need is not yet available in the preview.

BlackBerry Business Cloud Services can be enabled only by global admins, but can be managed by global admins, service admins, and user management admins. For a more integrated email and calendaring experience on BlackBerry devices, you need to enable and manage BlackBerry Business Cloud Services.

Turn on BlackBerry Business Cloud Services in classic admin center

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Go to Service settings > Mobile. Select Enable service.

  4. In the dialog box, select Yes, and then select Ok.

  5. You are now back on the Mobile page. Choose Manage to go to the BlackBerry Business Cloud Services website and set up your connection.

You can turn off BlackBerry Business Cloud Services by choosing Admin > Service settings > Mobile > Remove service.

Turn on BlackBerry Business Cloud Services in admin center preview

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Go to Settings > Services & add-ins. Select Mobile.

  4. On the Mobile panel, choose the Enable BlackBerry Business Cloud Services for your organization to slide it to the On position , and then check the Yes, I have read and understand the associated services information box.

    Be sure to review the services information, which you can access by clicking the link next to the check box.

  5. Select Save and close the Mobile panel.

Have users set up their phone or tablet

When users sign in to the Office 365 portal, they see the Get started page. Selecting Phone & tablet gets them to instructions about how to set up their devices. They can also read Set up and use Office 365 on your phone or tablet.



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