Set up and manage mobile access for your Office 365 users

Windows Phone, iPhone, iPad, Android, BlackBerry®, or other phones or tablets can be set up to send and receive Office 365 email, access calendar and contacts information, and share documents on SharePoint and OneDrive sites. Your users can also access their email on their phone or tablet by signing in to Outlook on the web.

Mobile device access is turned on by default. If, however, you want to use a BlackBerry device with Exchange ActiveSync, you’ll need to enable BlackBerry® Business Cloud Services for BlackBerry devices for an integrated email and calendaring experience.

As an administrator, you can turn mobile access on or off and tell your users how to set up their phone or tablet.

After you allow email for users’ phones and tablets, you can remotely manage some phone features or options. For example, you can require passwords for your users’ devices.

Change mobile access settings for devices using Exchange ActiveSync

Mobile access is allowed by default for Exchange ActiveSync for Windows Phone, Apple iPhone and iPad, Android phones, and BlackBerry devices. . If you want to turn off or suspend access, or turn access back on, you can do the following.

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Exchange admin center.

  3. In the Exchange admin center, in the left navigation pane, select Mobile.

  4. Under Exchange ActiveSync Access Settings, click Edit.

  5. In the Exchange ActiveSync access settings page, choose one of the following:

    • Allow access

    • Block access

    • Quarantine – Let me decide to block or allow later

After you’ve enabled Exchange ActiveSync, you can quarantine or set up rules for specific devices on the Mobile device access page.

Turn on BlackBerry Business Cloud Services in the Office 365 admin center

BlackBerry Business Cloud Services can be enabled only by global admins, but can be managed by global admins, service admins, and user management admins. For a more integrated email and calendaring experience on BlackBerry devices, you need to enable and manage BlackBerry Business Cloud Services.

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Navigate to Settings > Services & add-ins and select Mobile to manage your mobile settings.

  4. In the Mobile window, click the Enable BlackBerry Business Cloud Services for your organization and slide it to the On position , and then check the Yes, I have read and understand the associated services information box.

    Be sure to review the services information, which you can access by clicking the link next to the check box.

  5. Click Save and close the Mobile window.

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Go to Service settings > Mobile. Select Enable service.

  4. In the dialog box, select Yes, and then select Ok.

  5. You are now back on the Mobile page. Choose Manage to go to the BlackBerry Business Cloud Services website and set up your connection.

You can turn off BlackBerry Business Cloud Services by choosing Admin > Service settings > Mobile > Remove service.

When users sign in to the Office 365 portal, they see the Get started page. Selecting Phone & tablet gets them to instructions about how to set up their devices. They can also read Set up and use Office 365 on your phone or tablet.

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