Service assurance in the Office 365 Security & Compliance Center

Use Service assurance in the Office 365 Security & Compliance Center to access documents that describe a variety of topics, including:

  • Microsoft security practices for customer data that is stored in Office 365.

  • Independent third-party audit reports of Office 365.

  • Implementation and testing details for security, privacy, and compliance controls that Office 365 uses to protect your data.

You can also find out how Office 365 can help customers comply with standards, laws, and regulations across industries, such as the:

  • International Organization for Standardization (ISO) 27001 and 27018

  • Health Insurance Portability and Accountability Act of 1996 (HIPAA)

  • Federal Risk and Authorization Management Program (FedRAMP)

Who can access Office 365 Service assurance, and how?

New customers, and customers evaluating Microsoft online services can access Service assurance which is included with Office 365 Enterprise E3 and E5 plans (both trial and paid subscriptions). If you don't have one of these plans and want to try Service assurance, you can sign-up for a trial of Office 365 Enterprise E5.

Existing customers of Office 365 for business can access Service assurance. If you're the Office 365 global admin (sometimes called company administrator) for your organization, you'll already have access to Service assurance, and you can onboard others. If you're not the Office 365 global admin for your organization, and you need access to Service assurance, ask your admin to add you to the Service Assurance role.

Provide Service assurance access to all security and compliance personnel, including information security, risk management, compliance, and audit teams and personnel within your organization. For details, see Onboard other Service assurance users or groups.

Service assurance is accessible by using the Security & Compliance Center. Here's how to get to there.

To go to the Security & Compliance Center:

  1. Go to https://protection.office.com.

  2. Sign in to Office 365 using your work or school account.

  3. In the left pane, select Service assurance. Next, Choose your industry and regional settings and Onboard other Service assurance users or groups.

    Note: If you need access to Service assurance, and it's not included in the left pane of the Security & Compliance Center, ask your Office 365 administrator to add you to the Service Assurance role on the Permissions page.

To go to the Security & Compliance Center from the Office 365 admin center:

  1. Sign in to Office 365 using your work or school account. Use the same account that you use to sign in to the Security & Compliance Center.

  2. Select the app launcher App launcher button in the upper left corner, and then select Security & Compliance.

  3. In the left pane, select Service assurance and then select Dashboard to see the Service assurance dashboard, as shown in the following screenshot.

    Screenshot of the Service assurance dashboard of the Office 365 Security & Compliance Center, which includes information about what's new, and links to add users and to the onboarding guide.

    Next, Choose your industry and regional settings and Onboard other Service assurance users or groups.

Choose your industry and regional settings

When you access Service assurance for the first time, the first step is to configure your industry and regional settings. You can change these settings at any time. Configuring these settings enables Service assurance to provide you with content that is most relevant to your organization. To configure your industry and region settings:

  1. After you access Service assurance, select Settings and the Region and industry settings page displays as shown in the following screenshot.

    Shows the Protection center settings page.
  2. On the Settings page, select the down arrow next to Region and check the appropriate regions for your organization.

  3. Select the down arrow next to Industry and check the appropriate industries for your organization.

  4. Once you have selected regions and industries, select Save.

Find, review, and download compliance and trust content

To review and download content, select an option from the navigation pane:

  • Compliance reports to view independent audits and assessments of Office 365 and other Microsoft cloud services as shown in the following screen shot.

    Shows the Service assurance page: Service Compliance Reports.
  • Trust documents to view information about how Microsoft operates Office 365 as shown in the following screen shot.

    Shows the Service assurance page: Trust documents provided by Microsoft
  • Audited controls to view information about how Office 365 controls meet security, compliance, and privacy requirements, as shown in the following screen shot.

    Shows the Service assurance audited controls screen.

Select the report you want to download, and select Save to download it to your computer. For Audited controls, select the report you want and then select Download. The table below describes the reports you can find on each Service assurance page.

Note: Service assurance reports and documents are available to download for at least twelve months after publishing or until a new version of the document becomes available.

Service assurance page

Content available

Description

Compliance reports

  • FedRamp

  • GRC Assessment

  • ISO

  • SOC/SSAE

Use service compliance reports to review audit assessments performed by third-party independent auditors of Office 365 Service Delivery Operations.

Trust documents

  • FAQ and White Papers

  • Risk Management Reports

Use white papers, FAQs, end-of-year reports and other Microsoft Confidential resources that are made available to you under non-disclosure agreement for your review / risk assessments.

Audited controls

Global standards and regulations that Office 365 has implemented.

Help with risk-assessment when you're evaluating, onboarding, or using Office 365 services. Find out:

  • How Office 365 controls meet security, compliance, and privacy requirements.

  • About tests that have been applied to controls in Office 365, results of these tests, and when they were completed.

Depending on your specific set-up, options included in your view might have some differences.

Onboard other Service assurance users or groups

If you're the only person in your organization who needs access to Service assurance, you can skip this step. Otherwise, add other users or groups to Service assurance. To add other users or groups:

  1. In the Security & Compliance Center, select Permissions in the left pane as shown in the following screenshot.

    Screenshot of the Security & Compliance Center Permissions page with Service Assurance User selected.
  2. In the left pane, select Service Assurance User, and then select Edit as shown in the following screenshot.

    Shows Service Assurance User role selected, and then the edit icon selected.
  3. In the Role Group dialog box, under Members, select + to add members to the Service Assurance User role as shown in the following screenshot.

    Shows Service Assurance User dialog box with the add icon highlighted under the section called Members.
  4. In the next dialog box, choose individuals or groups that need to view Service assurance compliance reports and trust resources. Select Add for each selection you make and select OK when you're finished.

  5. Every user or group that you added to the Service Assurance User role can now find Service assurance and download reports and other documents in the Security & Compliance Center.

Return to the Permissions page at any time to add more users, or remove existing ones.

Get help with Service assurance

Contact Office 365 for business support.

Frequently Asked Questions

Why am I getting an error saying that documents from Service assurance are corrupted?

Most Service assurance documents are in PDF format. Use the Save option to save these files to, and then open them up from, your local computer.

See Also

Go to the Office 365 Security & Compliance Center

Search and investigation in the Office 365 Security & Compliance Center

Data management in the Office 365 Security & Compliance Center

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