Send an IM with Skype for Business (Lync) Windows Store app

With Skype for Business (Lync) Windows Store app, you can send an IM to one contact or several contacts using text or ink. You can also start an IM with one person and invite more people to join in.

Keep in mind that you can’t send an IM to a defined group of contacts. You have to select the contacts individually.

To send an IM to a single contact

  1. Select the Contacts tile on the Skype for Business (Lync) home screen, and select the contact you want. If your contact is in the Favorites group, select the contact’s picture from the Skype for Business (Lync) home screen.

  2. Select the IM icon on the bar that opens.

Screen shot of  IM button

  1. Type your message in the message box, and press Enter on your keyboard.

    Screen shot of IM window

    Tip    The Contacts list is available from the snapped view as well. For details about the snapped view and how to use the Contacts list from there, see Use the snapped view.

To invite more people to an IM

  1. At the bottom of the conversation window, select Participants.

Screen shot of participants icon

  1. Select Invite more people, then find someone on the list or type the name of the contact you want in the search box.

  2. When you find your contact, tap their photo, then tap the plus (+) button to add them to the IM.

Screen shot of invite more people

  1. The contact you added gets your invitation and can join the conversation after accepting it.

To send an IM to multiple contacts simultaneously

  1. Select the Contacts tile on the Skype for Business (Lync) home screen, and swipe or right-click each of the contacts you want.

    Tip    Each contact you select is highlighted in blue and a check mark appears on the top right corner of the contact’s tile.

  2. Select IM from the app commands that display automatically at the bottom of the screen.

Screen shot of group IM

  1. Type your message in the message box, and select Enter.

To send messages in ink

From Skype for Business (Lync) Windows Store app, you can send messages typed as text or written/drawn in ink. The default mode when you start an IM conversation is the text mode. To send the message in ink, switch to ink mode instead.

  1. In the IM conversation window, select the keyboard button next to the message box.

    Screenshot of the keyboard and pen buttons with the pen button highlighted

  2. Do any of the following:

    • Select the pen button to switch to ink mode and start writing or drawing on the whiteboard that displays. The default ink color is black.

    • To change the color of the ink, select a color from the palette on the whiteboard.

    • To erase a part of your text or image, select the eraser icon to start erase mode and make a sweeping motion over the part you want to erase. When you’re done, select the eraser icon again to go back to drawing mode.

    • To delete all the text on the whiteboard, select the trash can icon.

    • To send your message, select the send message icon at the bottom right of the whiteboard.

      Screenshot of the whiteboard that displays in pen mode with the eraser, trash can and send message icons highlighted

Not all Skype for Business (Lync) clients can send and receive messages in ink mode. The following table lists the clients and whether they can send and receive ink messages:

Skype for Business (Lync) client

Send ink messages

Receive ink messages

Skype for Business (Lync) Windows Store app



Lync 2013 for the desktop



Lync 2010 on a tablet PC



Lync 2010 for mobile clients



Lync Basic



Skype for Business (Lync)Web App



Applies To: Lync 2013

Was this information helpful?

Yes No

How can we improve it?

255 characters remaining

To protect your privacy, please do not include contact information in your feedback. Review our privacy policy.

Thank you for your feedback!

Support resources

Change language