Restore deleted items in Outlook

You accidentally deleted email that you need. When that sudden realization hits days later that you need to undelete email that’s long gone, the Recover Deleted Items command might save your day. You can recover some deleted items, like messages, appointments, contacts, tasks, and notes, even after the Deleted Items folder is emptied or you’ve “hard deleted” an item by pressing Shift+Delete. This feature requires a Microsoft Exchange Server account and doesn’t work with POP3 or IMAP accounts.

If you’re using Office 365 or another Exchange-based client, you can also restore deleted items using Outlook Web App. For more information, see Recover deleted messages or items in Outlook Web App.

Watch the video or follow the steps listed below the video to recover deleted items in Outlook.

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  1. Click Folder > Recover Deleted Items.

    Recover Deleted Item command on the ribbon

    If you don’t see Recover Deleted Items, you’re probably not using an Exchange account or you don’t have a folder selected in that account.

  2. Click the message you want to recover, and then click Restore Selected Items Recover Selected Items button in the Recover Deleted Items dialog box.

    Tip    To select multiple items, press Ctrl as you click each item, and then click Restore Selected Items Recover Selected Items button in the Recover Deleted Items dialog box.

    Recovered items are restored to the folder you’re working in.

Note    Your Exchange administrator specifies the retention time for deleted items. After this time elapses, deleted items can’t be restored.

Applies To: Outlook 2013



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