Restore deleted items in Business Contact Manager

Note: This topic pertains to Business Contact Manager for Outlook 2007 only. See the Outlook Help topic, Empty the Deleted Items folder, for information about restoring deleted Outlook items such as e-mail messages, tasks, and appointments. For information about how to restore a distribution list, see Restore a deleted distribution list.

You can TE000129571 a deleted communication history item by dragging it from the Business Contact Manager Deleted Items folder to the History folder. To restore a communication history item linked to a deleted record, you must first restore the Business Contact Manager record.

For more information about communication history items, see About communication history items in Business Contact Manager.

The Business Contact Manager Deleted Items folder stores deleted items until you empty it. After the Deleted Items folder has been emptied by the database owner, all items that were in the folder are permanently deleted. However, if a communication history item linked to a record exists elsewhere as a file or Outlook appointment, task, or e-mail message, it can be accessed and, if you want, linked to another record. Phone logs and business notes are special cases, and only exist if they are linked to records. Therefore, after the records they were linked to are permanently deleted, these items cannot be restored.

Restore a deleted item from the Business Contact Manager Deleted Items folder

  1. On the Go menu, click Folder List, and then click to open the Navigation Pane.

  2. Under Business Contact Manager, click Deleted Items.

  3. In the Deleted Items list, click the item that you want to restore, and then drag it to the Communication History folder in the Folder List.

Restore an item that is linked to a deleted record

  1. On the Go menu, click Folder List, and then click to open the Navigation Pane.

  2. Under Business Contact Manager, click Deleted Items.

  3. In the Deleted Items list, drag the record that you want to restore to the appropriate folder in the Folder List.

  4. Link the item that you want to restore to another record, and then delete the original record.

How?

  1. On the Business Contact Manager menu, click Communication History.

  2. Open the communication history item that you want to link to another record.

  3. Under Linked account, business contact, opportunity or report, click the Link to button.

  4. In the Link to a Business Contact Manager record dialog box, in the Folder List, select the type of record that you want to link the communication history item to.

  5. In the Linked Records section, click the Link To button, and then click OK.

    Note: To create a new record, click New.

  6. On the Ribbon, in the Action group, click Save & Close.

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