Restarting a Customer's Computer

During an Easy Assist session, a support agent may need to restart a customer's computer. This can be done in the Easy Assist Clien using the Reboot and Reconnectfeature.

To request a Reboot and Reconnect

  1. From the Easy Assist client, click the Tools menu, and then click Request Reboot and Reconnect.

  2. In the You are about to send a reboot request to "user name" Click OK to continue dialog box, click OK.

  3. A Waiting for a response from customer dialog box appears. If the customer accepts the request to restart, then a confirmation dialog box will appear. Click OK to confirm the restart.

  4. The customer's computer will restart and automatically log back in to the Easy Assist session.

    Note: When the computer restarts the customer will need to provide their computer logon information.

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