Resolving conflicts and errors in a Lists tool

A number of circumstances may result in Lists tool items entering a conflict or error state. Items that have a conflict or error are marked with an icon.

Icon

Meaning

A list item with an edit conflict

Item has an edit conflict

document  in error condition

Item is in an error condition

In this topic

About edit conflicts

About errors

Using the Resolve tab to resolve conflicts and errors

About edit conflicts

If an item in a Lists tool gets edited in two locations simultaneously, the result is an edit conflict.

In a SharePoint workspace, the following circumstances may result in an edit conflict:

  • You edit a list item that has been edited on the SharePoint site, but not yet synchronized to the workspace. When the synchronization occurs, SharePoint Workspace detects two versions of the same item and indicates a conflict.

  • While working offline or unconnected to the Internet, you edit a list item that is also edited on the SharePoint site. When the list is synchronized when you next go online, SharePoint Workspace detects two versions of the same item and indicates a conflict.

In a Lists tool in a Groove workspace, an edit conflict occurs when two or more workspace members edit the same item. While members are online, SharePoint Workspace detects when members have items open for editing, and prevents other members from editing the same item and causing a conflict. However, conflicts can still occur if members work offline or are unconnected to the Internet.

To resolve the edit conflict, use options on the Resolve tab as described below.

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About errors

Item errors occur only with Lists tools that synchronize with a SharePoint server, and typically result from insufficient server permissions. For example, if you add, edit, or delete items in a SharePoint workspace, you must have the corresponding SharePoint server permissions to upload these changes during the next synchronization. If you do not have the required permissions, the item is placed in an error state.

Item errors may also result in a number of other circumstances, such as:

  • A file attachment in an item is too large to be synchronized to the SharePoint server.

  • A file attachment in an item contains zero bytes. File attachments must contain at least one data byte to be synchronized on the SharePoint server.

  • A file you have added to a file attachment field is a blocked file type and cannot be synchronized to the SharePoint server.

  • You add a value to a field that requires unique values, but another item already contains the same value in this field. An error will occur when the list is synchronized with the SharePoint server.

To resolve an error, use options on the Resolve tab as described below.

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Using the Resolve tab to resolve conflicts and errors

The Resolve (Error Tools) tab appears in the ribbon whenever any list item goes into a conflict or error state.

Resolve Conflicts tab

To resolve conflicts or errors, select items that are indicating a conflict or error state and then click Resolve Conflict or Error. The Lists tool provides different options, as described below, depending on whether the item is in a conflict or an error state.

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Resolving item conflicts

If the item is in a conflict state, the Resolve Conflict dialog box opens and lists all versions of the item, with editor and last modified time.

  1. Check the versions of the item you want to keep.

    By default, all versions of the item are initially checked. Therefore, if there are versions of the item you do not want to keep, uncheck them. These items will get deleted when you click OK.

    If you choose to keep all versions of the item, conflict copies of the item are created and appear in the data view. The version of the item saved to the workspace first appears as the original copy.

  2. If you want to examine the different versions of the item to help you decide which ones to keep, click More Details.

    The dialog box expands to show the content of the selected item. Click each item in the dialog box to show its content.

  3. Click OK.

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Resolving item errors

If the item is in a error state, a Resolve Error dialog box opens with options that pertain to the error condition.

If the error is the result of an attempt to add a new item, the Resolve Error dialog box provides the following options:

  • Fix error

  • Delete item

Some errors may result from entering invalid data in a field. In this case, an error message describes the possible cause of the error and suggests a solution. For example, if you used unsupported characters in a file or folder name, the error message will suggest that you use a different name. In this case you can select Fix error to close the Resolve Error dialog box, and then attempt to fix the error.

If you determine that you cannot fix the error, you can opt to delete the item.

If the error is the result of an attempt to delete an item, the Resolve Error dialog box provides the following options:

  • Dismiss error icon

  • Attempt delete again

In most cases, you cannot delete an item because you have insufficient server permissions. If your server permissions change to allow deleting items, you can then select the option to Attempt delete again.

If the error is the result of an attempt to edit an item, the Resolve Error dialog box provides the following options:

  • Fix local copy (and wait for next sync)

  • Keep server copy, delete local copy

  • Keep both server and local copies

Some errors may result from entering invalid data in a field. In this case, an error message describes the possible cause of the error and suggests a solution. For example, if you used unsupported characters in a file or folder name, the error message will suggest that you use a different name. In this case you can select Fix local copy to close the Resolve Error dialog box, and then fix the error.

If you determine that you cannot fix the error, you can opt to delete the local copy, or keep both the server and local copies.

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