Reset your PIN, (Personal Identification Number)

Your PIN is initially assigned to you by your Skype for Business (Lync) administrator and you might have received a notification email when it was set up. If you didn't receive a notification, or don’t remember your PIN now, follow the instructions below to reset your PIN.

Keep in mind that most of the time you don’t need a PIN when you call into a Skype for Business (Lync) Meeting with a phone. All you need is the phone number and Conference ID, which you'll find in the meeting invite.

You only need a PIN if:

  • You’re the meeting leader (presenter), and calling from a phone that isn’t connected to your account, such as a personal cell or home phone.

  • You’re an attendee, but the meeting is locked and you need to be identified before joining.

Follow the instructions below to get a new PIN:

  1. In your meeting invitation, click Forgot your dial-in PIN.

    Screen shot of Forgot PIN in meeting invite

  2. On the next page, click Sign In.

    Screen shot of Sign in page

  3. Type the same user name and password that you use to login to Skype for Business (Lync), or your company’s network.

    Screen shot of signing in to the reset PIN page

  4. Click Reset your PIN, and follow the instructions on the page to create a new one.

    Screen shot of Reset your PIN

You’ll find helpful information on this page, such as your PIN expiration date, local numbers and touch-tone commands on your phone, (DTMF). Make sure to check the bottom of the page for the commands to mute, unmute, and other actions.

After you reset your PIN, call the audio number in your meeting invitation and enter both the Conference ID and the PIN when prompted.

In conference DTMF controls

Applies To: Lync 2013



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