Office Support / Office 365 Admin / Users and passwords

Reset my administrator password for Office 365

If you're an admin and you've forgotten your Office 365 password, you can reset your own password by selecting Can’t access your account? on the Office 365 sign-in page or going to the self-service password reset tool. To reset your own password, if you're an admin, you must have already updated your user information with an alternate email address and a mobile phone number that can receive text messages. If this information is missing or incorrect, ask another Office 365 admin to reset your password for you, or contact Support if you're the only admin in your organization. Check out Edit or change users in Office 365 on how to update your user information.

If you're not an Office 365 admin, go to the self-service password reset tool and try to reset your password. If your admin hasn't enabled self-service resets, use this tool to send a new password request to your workplace technical support. This is typically the person with admin permissions who set up your Office 365 account for you. Check out Reset my password in Office 365 for more details. If you know your password and want to change it, check out Change my password in Office 365 for business.

Important   This article applies to Office 365 Enterprise, Office 365 Business Essentials, and Office 365 Business Premium. If you're using Office 365 Small Business, check out Manage passwords in Office 365 for Small Business.

Reset admin password

  1. Office 365 sign-in page, select Can’t access your account?.

    Can't access your account?

    Note   If you don't see this link, go to self-service password reset tool to try to reset your password.

  2. On the User verification page, type your work or school account name, enter the characters to verify that you're not a robot, and then select Next.

  3. Select the contact method to use for verification.

    Screen shot that shows the contact method options to use for verification: email, text, or call my mobile phone.
  4. Complete the steps for the contact method you selected, as shown in the following table.

    Contact method

    Steps

    Email my alternate email

    1. Select Email.

    2. Keep the Office 365 browser window open while you go to your alternate email to get the verification code.

    3. Go back to the Office 365 browser window, enter the code you received in email, and select Next.

    Text my mobile phone

    1. Enter the mobile phone number you've provided for your account, and select Text.

    2. Enter the verification code you received from the text message, and select Next.

    Call my mobile phone

    1. Enter the mobile phone number you've provided for your account, and select Call.

    2. Answer the call, and follow the instructions given.

    3. Go back to the Office 365 browser window.

    Important   You need to respond within 60 minutes to the email and to the text message. Complete the reset process by using the same computer and browser session. If you close your browser window or take longer than 60 minutes to respond, you'll have to restart the process.

  5. If you have a custom domain like Contoso.com, select a second contact method for verification, and then follow the steps for that contact method from step 4.

  6. Enter a new password, confirm it, and then select Finish.

  7. When you receive confirmation that your password has been reset, select the link on the confirmation page, and then sign in to Office 365 with your new password.

    Screen shot that shows the link to sign in with your new password.

What if my alternate email address or mobile phone number is wrong?

You'll need to ask someone else to reset your password for you.

Admin?

Who to ask to reset your password

I'm not an admin

Ask for a new password from your workplace technical support. This is typically the person with admin permissions who set up your Office 365 account for you.

I'm an admin

If you’re the only Office 365 admin at your company, contact Support to reset your password. Otherwise for:

  • Office 365 Small Business or Office 365 Business accounts: ask any Office 365 admin at your company to reset the password for you.

  • Office 365 Business Essentials, Office 365 Business Premium, or Office 365 Enterprise accounts: ask an Office 365 user with user management admin, password admin, or global admin permissions to reset your password.

Important   After your password has been reset, update your alternate email address and mobile phone number. To do this:

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Go to Settings Settings: update your profile, install software and connect it to the cloud > Office 365 settings > Me.

  4. Enter your mobile phone number and alternate email address, and then select Save.

What if I forgot my work or school account name?

If you're not an Office 365 admin, ask your workplace technical support to give your work or school account name to you. This is typically the person with admin permissions who set up your Office 365 account for you.

If you're an admin, ask another admin to get your account name for you. If you're the only admin at your company, contact Support.

More about resetting passwords

What types of admins can reset passwords?

  • For Office 365 Small Business, all admins can reset passwords for users and other admins.

  • For Office 365 Enterprise and Office 365 Midsize Business global admins, user management admins, and password admins can reset passwords for users and other admins; however:

    • Password admins can reset passwords only for users and other password admins.

    • User management admins cannot reset passwords for billing, global, and service admins.

Is there additional information that we need to tell the user when we reset their password?

Yes, when the user’s password changes in Office 365, be sure that they also update their password on their phone and desktop email program to match the new password.

Can I set the password expiration policy so my users’ passwords don’t expire so soon?

Yes, you can change your organization’s password expiration policy. Check out the following topics for more information:

Still need help?

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

Applies To: Office 365 Admin, Office 365 End User, Office 365 Small Business Admin



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