Office 365 Admin / Users and passwords

Reset a user's password

As admin of an Office 365 for business organization, you can reset passwords for users who forgot their passwords. The passwords you assign are temporary, and users must change the password the next time they sign in.

Notes   If you are an Office 365 for business user and have forgotten your password or it is no longer working, you may be able to reset it yourself.

Additionally, if you are an Office 365 for business user and know your password and want to reset it, you may be able to reset it yourself.

For information, see Change or reset your password.

Want to see how to do this? Check out the video.

Reset the password for a single user

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Select Users (or Users & groups).

  4. On the Active users page, select the user, and then select Reset password.

  5. To send the temporary password to yourself or other people, on the Send results in email page, select the Send email check box, and type the email addresses. You can send the temporary password to up to five recipients. If you want to send the passwords to more than one user, enter the email addresses separated by semicolons.

  6. Select Reset password. Office 365 creates the temporary password, and sends it to the email address or addresses you gave.

  7. On the Results page, the user name and temporary password displays. Select Finish.

Note    The email with the user name and temporary password has a subject line: New or modified user account information. If you don’t see the email right away, wait a few minutes. It can take a little while for changes to go across all the services in Office 365.

Reset the password for multiple users

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Select Users (or Users & groups).

  4. On the Active users page, select the users, and then select Reset passwords.

  5. To send the list of user names and temporary passwords to yourself or other people, on the Send results in email page, select the Send email check box, and type the email addresses. You can send the temporary password to up to five recipients. If you want to send the passwords to more than one user, enter the email addresses separated by semicolons.

  6. Select Reset password. Office 365 creates the temporary passwords, and sends them to the email address or addresses you gave.

  7. On the Results page, the user names and temporary passwords display. Select Finish.

Note    The email with the user names and temporary passwords has a subject line: New or modified user account information. If you don’t see the email right away, wait a few minutes. It can take a little while for changes to go across all the services in Office 365.

More about resetting passwords

As an admin, can I reset my own password?

Yes, but only if you add an alternate email address and a mobile phone number that can receive text messages. For more information, see Reset passwords for admins.

Notes    You need a mobile phone that can receive text messages for password reset only if one or both of the following applies to you:

  • Your organization has a custom domain that you’ve set up to use with Office 365.

  • Your Office 365 subscription is synchronized through directory synchronization.

What types of admins can reset passwords?

  • For Office 365 Small Business, all admins can reset passwords for users and other admins.

  • For Office 365 Enterprise and Office 365 Midsize Business global admins, user management admins, and password admins can reset passwords for users and other admins; however:

    • Password admins can reset passwords only for users and other password admins.

    • User management admins cannot reset passwords for billing, global, and service admins.

      Is there additional information that we need to tell the user when we reset their password?

Yes, when the user’s password changes in Office 365, be sure that they also update their password on their phone and desktop email program to match the new password.

Can I set the password expiration policy so my users’ passwords don’t expire so soon?

Yes, you can change your organization’s password expiration policy to never expire or to a number of days that range from 14 to 730. For more information, see the following:

Applies To: Office 365 End User, Office 365 Admin, Office 365 Small Business Admin



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