Reset a user's password in Office 365

As admin of an Office 365 for business organization, you can reset passwords for users who've forgotten their passwords.

Password tasks

I'm an admin

I'm not an admin

  • If you are an Office 365 user and you've forgotten your work or school account password, or it's no longer working, you may be able to reset it yourself. Go to the self-service password reset tool and try to reset your password. Check out Reset my password in Office 365 for more details. If your admin hasn't enabled self-service resets, use this tool to send a new password request to your workplace technical support. This is typically the person with admin permissions who set up your Office 365 account for you.

  • If you know your password and want to change it, check out Change my password in Office 365 for business.

Tip: Do you want to reset a user's password on the go? Use your mobile device. Reset a user’s password on the go using the Office 365 admin mobile app. Enter your mobile device number and we’ll text it to you or you can get it from your mobile device’s store.

Reset the password for a single user

Do you want to allow your users to reset their own password? When you do this, your users can reset their own password, without having to contact you to reset their password. Check out Let people reset their own passwords in Office 365 for the steps.

Which version of the admin center do you see?

Illustration of the Office 365 Admin Center. Find out more about the Office 365 admin center

If you see this, follow the steps: Reset the password for a single user

Illustration of the Office 365 Preview Admin Center. Find out more about the Office 365 Preview admin center

If you see this, follow the steps: Reset the password for a single user

Reset the password for a single user in classic admin center

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Select Users > Active users.

  4. On the Active users page, select a user, and then click Reset password.

    Reset a user's password.

  5. To send the temporary password to yourself or other people, on the Reset password page, select one or both of Send results in email or Make this person change their password the next time they sign in. Make sure you add the alternate email address for the person whose password you're resetting.

    Email a reset password and make a user change their password.

  6. Select Reset. Office 365 creates the temporary password, and sends it to the email address or addresses you gave.

  7. On the Results page, the user name and temporary password displays. Select Close.

Note:  The email with the user name and temporary password has a subject line: New or modified user account information. If you don’t see the email right away, wait a few minutes. It can take a little while for changes to go across all the services in Office 365.

Reset the password for a single user in admin center preview

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Select Users > Active users.

  4. On the Active users page, select a user, and then click Reset password.

    The Reset password button.

  5. On the Reset password page, choose whether you want to have the password automatically generated, or whether you want to create the password. Additionally, you can choose to Make this user change their password when they first sign in.

  6. If you chose Let me create the password, type the password in the Password box, and then retype the password.

    Create a password.

  7. Click Reset.

  8. Office 365 creates the temporary password, and displays the user name and temporary password. To have the temporary password sent by email, select Send password in email and provide the email addresses you want the password sent to. Make sure you add the alternate email address for the person whose password you're resetting.

  9. Click Send email and close. Or, if you did not choose to send the password, click Close.

Note:  The email with the user name and temporary password has a subject line: New or modified user account information. If you don’t see the email right away, wait a few minutes. It can take a little while for changes to go across all the services in Office 365.

Reset the password for multiple users

Do you want to allow your users to reset their own password? When you do this, your users can reset their own password, without having to contact you to reset their password. Check out Let people reset their own passwords in Office 365 for the steps.

Which version of the admin center do you see?

Illustration of the Office 365 Admin Center. Find out more about the Office 365 admin center

If you see this, follow the steps: Reset the password for multiple users

Illustration of the Office 365 Preview Admin Center. Find out more about the Office 365 Preview admin center

If you see this, follow the steps: Reset the password for multiple users

Reset the password for multiple users in classic admin center

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Select Users > Active users.

  4. On the Active users page, select users, and then click Reset password.

    Reset the passwords for multiple users.

  5. To send the temporary password to yourself or other people, on the Reset password page, select one or both of Send results in email or Make these users change their passwords the next time they sign in. Make sure you add the alternate email addresses for the users whose passwords you're resetting.

  6. Select Reset. Office 365 creates the temporary passwords, and sends them to the email address or addresses you gave.

  7. On the Results page, the user names and temporary passwords display. Select Close.

Note:  The email with the user names and temporary passwords has a subject line: New or modified user account information. If you don’t see the email right away, wait a few minutes. It can take a little while for changes to go across all the services in Office 365.

Reset the password for multiple users in admin center preview

Do you want to allow your users to reset their own password? When you do this, your users can reset their own password, without having to contact you to reset their password. Check out Let people reset their own passwords in Office 365 for the steps.

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Select Users > Active users.

  4. On the Active users page, select users, and then click Reset passwords.

    Reset the passwords for multiple users.

  5. Select whether you want to Make this user change their password when they first sign in, and then click Reset.

  6. Office 365 creates the temporary password, and displays the user names and temporary passwords. To have the temporary passwords sent by email, select Send password in email and provide the email addresses you want the passwords sent to. Make sure you add the alternate email addresses for the users whose passwords you're resetting.

  7. Click Send email and close. Or, if you did not choose to send the password, click Close.

Note:  The email with the user names and temporary passwords has a subject line: New or modified user account information. If you don’t see the email right away, wait a few minutes. It can take a little while for changes to go across all the services in Office 365.

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