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Reset a user's password in Office 365

As admin of an Office 365 for business organization, you can reset passwords for users who've forgotten their passwords.

If you are an Office 365 for business user and you've forgotten your work or school account password, it's no longer working, or you want to change your work or school account password, you may be able to reset it yourself. Check out Change my password in Office 365 for business for more info.

If you are an Office 365 admin and you've forgotten your password, you may be able to reset it yourself. Check out Reset my administrator password for Office 365.

Tip: Do you want to reset a user's password on the go? Use your mobile device. Reset a user’s password on the go using the Office 365 admin mobile app. Enter your mobile device number and we’ll text it to you or you can get it from your mobile device’s store.

Important: This article applies to Office 365 Enterprise, Office 365 Business Essentials, and Office 365 Business Premium. If you're using Office 365 Small Business, check out Manage passwords in Office 365 for Small Business.

Reset the password for a single user

Do you want to allow your users to reset their own password? When you do this, your users can reset their own password, without having to contact you to reset their password. Check out Let people reset their own passwords in Office 365 for the steps.

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Select Users.

  4. On the Active users page, select the user, and then select Reset password.

  5. To send the temporary password to yourself or other people, on the Reset password page, select one or both of Send results in email or Make this person change their password they next time they sign in. Make sure you add the alternate email address for the person whose password you're resetting.

  6. Select Reset. Office 365 creates the temporary password, and sends it to the email address or addresses you gave.

  7. On the Results page, the user name and temporary password displays. Select Finish.

Note:  The email with the user name and temporary password has a subject line: New or modified user account information. If you don’t see the email right away, wait a few minutes. It can take a little while for changes to go across all the services in Office 365.

Reset the password for multiple users

Do you want to allow your users to reset their own password? When you do this, your users can reset their own password, without having to contact you to reset their password. Check out Let people reset their own passwords in Office 365 for the steps.

  1. Sign in to Office 365 with your work or school account.

  2. Go to the Office 365 admin center.

  3. Select Users (or Users & groups).

  4. On the Active users page, select the users, and then select Reset passwords.

  5. To send the temporary password to yourself or other people, on the Reset password page, select one or both ofSend results in email or Make this person change their password they next time they sign in. Make sure you add the alternate email address for the person whose password you're resetting.

  6. Select Reset password. Office 365 creates the temporary passwords, and sends them to the email address or addresses you gave.

  7. On the Results page, the user names and temporary passwords display. Select Finish.

Note:  The email with the user names and temporary passwords has a subject line: New or modified user account information. If you don’t see the email right away, wait a few minutes. It can take a little while for changes to go across all the services in Office 365.



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