Renew Office 365 for home

Thank you for choosing to renew Office 365 for home! You'll receive the most up-to-date security fixes, cool new features, and much more with your subscription.

This article will walk you through how to renew your Office 365 for home subscription, however the actions you will need to take are on a different page. If you're looking for prices before you renew, you can Compare and buy Office products here.

Tip: If you're a Business admin or owner, see Renew Office 365 for business.

How to renew your Office 365 for home subscription

How do you want to renew? Choose one of the options below:

Renewing online at office.com/renew is the easiest way to renew your subscription to Office 365 Home or Personal.

When you renew online through Microsoft, your subscription will be set up to renew automatically in the future. If you prefer to renew for just one year, you can complete the steps below and then turn automatic renewal off.

Important: Your Microsoft account can only be associated with ONE subscription. This means if you buy or redeem multiple Office 365 subscriptions and attach them to the same account, you are only extending the amount of time for one subscription, and NOT increasing the number of devices you can install Office on or the amount of online storage you have. The duration of an Office subscription can be extended up to a maximum of 5 years.

  1. Go to Office.com/renew.

  2. The page shows the option to renew Office 365 Home or Office 365 Personal. For the plan you have, do one of the following:

    Screenshot of the renewal options shown at Office.com/renew. This is an example only; prices are subject to change.

    1 - Choose the Renew Now button to pay now for a full year of Office 365.

    2 - Choose the renew with a monthly subscription for [x] per month link to pay for a month at a time.

    Tip: If you want to switch to a different type of subscription while renewing (for example you want to switch from Office 365 Personal to Office 365 Home), you can select the link for the subscription that you want to switch to. For more information about switching plans, see Switch to a different Office 365 for home subscription.

  3. Review your shopping cart and choose Checkout.

  4. On the next page, sign in with the Microsoft account that you use with Office 365.

    Screenshot showing the Microsoft account sign in screen
  5. Review your order and then choose Renew subscription.

    Tip: If the payment method you have on file has expired, or you want to change it, choose Change. You can add a new payment method or edit the one you’ve used before.

  6. Choose Manage subscription to go to Office.com/myaccount.

    When you place your order, your payment method is charged right away, and the expiration date is extended for either a month or a year, depending on what you chose. At the end of either a month or a year, your subscription will renew automatically and you’ll be charged again, unless you cancel or turn off automatic renewal before the expiration date. Learn how to turn automatic renewal on or off.

Did you have any problems renewing? If so, you can check the Troubleshoot renewals section below for a solution or contact Microsoft Support.

Your browser does not support video. Install Microsoft Silverlight, Adobe Flash Player, or Internet Explorer 9.

You can also see these steps in a video!

You can renew by going to a retail store (either in-person or online) and buying a subscription to Office 365 for Home or Personal. You'll receive a 25-digit Product Key which you then apply to your subscription time at office.com/setup.

Important: Your Microsoft account can only be associated with ONE subscription. This means if you buy or redeem multiple Office 365 subscriptions and attach them to the same account, you are only extending the amount of time for one subscription, and NOT increasing the number of devices you can install Office on or the amount of online storage you have. The duration of an Office subscription can be extended up to a maximum of 5 years.

  1. If you bought a physical box or card, look inside for your 25-character product key.
    If you didn’t get a physical box or card, check your email for a receipt including the product key.

    Box and card
  2. Go to Office.com/setup and, if prompted, sign in using the Microsoft account that’s associated with your Office 365 subscription.

  3. Enter your 25-digit product key. When selecting your country or region, we recommend that you choose the country or region where you live or do your banking.

  4. Follow the steps to complete the renewal process.

    Your subscription is extended and the new expiration date appears. To learn how to verify that your subscription has been renewed, see Check your renewal status below.

Did you have any problems renewing? If so, you can check the Troubleshoot renewals section below for a solution or contact Microsoft Support.

Your browser does not support video. Install Microsoft Silverlight, Adobe Flash Player, or Internet Explorer 9.

You can also see these steps in a video!

Okay, I've renewed. Now what?

After you've renewed your subscription, you can use these steps to verify that the subscription has been renewed.

  1. Sign in to your My Office Account page. Be sure to use the same Microsoft account that you used to renew your subscription.

  2. If auto-renew is turned on, you'll see the date that your subscription will automatically renew.

    You can see the date the subscription auto-renews in the Manage Account section.
  3. Otherwise, if auto-renew is turned off you'll see the date that your subscription will expire.

    You can see when the subscription expires in the Manage Account section of the My Office Account page.

    Tip: For more information about auto renewal, see Turn automatic renewal on or off.

  • If you already have Office 2016 installed and you have just renewed, simply close all of your open Office programs and then open them again to begin using them. You may have to sign in again with the Microsoft Account that is associated with your subscription.

  • If you've renewed and need to reinstall Office 2016 on your computer, go to Office.com/myaccount, sign in, and click the red Install button. For detailed steps, see Download and install or reinstall Office 365 on PC or Mac.

You can manage your subscription at Office.com/myaccount. If you don't want your subscription to renew automatically, you can Learn how to turn automatic renewal on or off.

Having trouble? We can help.

Select the issue you're having from the drop-down list.

Even if you already paid the retail store for your renewal, Office 365 won’t actually renew until you enter the product key they gave you, or follow the link to install in your email receipt.

Check your junk mail for an email receipt and follow the steps in that email. You might also need to follow the steps in Use a product key you bought from a retail store above.

You might see the "Renew your subscription" message in a yellow warning bar across the top of an Office app after you've renewed Office 365.

Shows the Renew Your Subscription banner and the Buy button

Why it happens

Your Office 365 subscription was about to expire, before you renewed.

How to turn it off

After you renew your subscription, close all Office applications to remove the renewal message. If you don't want to worry about your Office 365 subscription expiring in the future, consider turning on auto renewal.

You might see the "Subscription expired" message in a yellow warning bar across the top of an Office app after you've renewed Office 365.

Shows an example of the Subscription Expired banner with a Reactivate button

Why it happens

Your Office 365 subscription expired, before you renewed it.

How to turn it off

After you renew your subscription, close all Office applications to remove the renewal message. If you don't want to worry about your Office 365 subscription expiring in the future, consider turning on auto renewal.

Check your renewal status to make sure the subscription was renewed and is now active. If it is active, contact Microsoft Support.

  1. Go to your Services & subscriptions page.

  2. If prompted, choose Sign in and enter the Microsoft account email and password associated with your Office 365 subscription.

  3. Review the details for your Office 365 subscription..

    • If you see Renews on [date], then your subscription is set up to automatically renew on that date, unless you turn automatic renewal off or cancel it beforehand.

      The Renews on date will be just above either a Turn off auto-renew or a Renew link.

      Date that the subscription automatically renews.

      Date that the subscription automatically renews on.

      The Next charge info shows you when you’ll be charged next, and for how much.

    • If you see Expires on [date], then your subscription will expire on that date, unless you renew.

      Date that this subscription will expire.

    Note: For help understanding renewal and billing dates for Microsoft subscriptions, see the "Billing cycles and schedules" section under "Manage my subscriptions" on the Billing help page.

To keep using your Office applications, you'll need to reactivate the subscription. For help, see A subscription notice appears when I open an Office 365 application.

Go to Office.com and use the Office Online apps in your web browser. You can also access your OneDrive from there. Contact Microsoft Support to get help with the renewal error.

If you can’t remember your password, on the sign in page, choose Can’t access your account? and follow the instructions to reset it. If you can’t remember the email address you used with Office 365, you can get a hint if you go to Office.com/setup and enter your original product key (the 25-character key you used to activate your subscription).

You won’t lose any unused time when you renew. Your expiration date will just extend by one month or one year, depending on what you choose.

Your Microsoft account can only be associated with ONE subscription.

This means if you buy or redeem multiple Office 365 subscriptions and attach them to the same account, you are only extending the amount of time for one subscription, and NOT increasing the number of devices you can install Office on or the amount of online storage you have. The duration of an Office subscription can be extended up to a maximum of 5 years.

Go to the Services & subscriptions page and sign in, if prompted. Under Monthly, choose Switch plan.

Notes: 

  • If Office expired and you need to use an app like Word, Excel, or PowerPoint right away, check out the free online apps at Office.com.

  • Just want the Office 2016 apps, without the subscription? Office 365 subscriptions include the latest feature updates, upgrades to future versions, ongoing tech support, and more. However, if you’ve decided that a subscription service is not for you, you can still buy Office 2016 as a one-time purchase.Compare and buy Office products.

  • Want to switch to a different Office 365 plan when you renew? For example, you might have Office 365 Personal and decide you now want Office 365 Home, because it lets you install Office on more devices. Switch to a different Office 365 for home subscription.

Contact Support and leave us a comment

As an Office 365 subscriber, you can contact support for free to get help with account and billing issues.

Were these steps helpful? If so, please let us know at the bottom of this topic. If they weren't, and you're still having trouble, tell us what you were trying to do, and what problems you encountered.

See Also

Cancel Office 365 for home

What's the difference between Office 365 and Office 2016?

Install Office on your PC or Mac

Where to sign in to Office 365

A subscription notice appears when I open an Office 365 application

Contact us Contact us Contact us
Share Facebook Facebook Twitter Twitter Email Email

Was this information helpful?

Great! Any other feedback?

How can we improve it?

Thank you for your feedback!

×