Redeem your product key for Office 365 Small Business Premium

If you are a current Office 365 Small Business Premium customer, you can renew your subscription by purchasing a new product key and redeeming it in the Office 365 admin portal. When you use your product key to renew, your subscription expiration date extends by about one year. Alternatively, you can choose to use your product key to add licenses to your current subscription.

Note   Do you have an Office 365 Home product key?    This article applies to Office 365 Small Business Premium customers only. If you purchased an Office 365 Home product key, you can activate it by entering it here. To learn more, see Find your product key for Office 2013, Office 365 Home, Office 365 Personal, Office 365 University.

Renew or add licenses with your product key (Office 365 Small Business Premium)

  1. Sign in to Office 365 with your work or school account.

  2. Under Billing, select View and edit subscriptions, change license quantity....

  3. If you have multiple subscriptions, select the Office 365 Small Business Premium subscription.

  4. Under Actions, choose Renew or add user licenses, and then click Next .

  5. Choose Use a new and unused product key, and then click Next.

    Select "Use a new and unused product key."
  6. Enter your product key, a 25-character alphanumeric code, and then click Next.

    Enter your product key, a unique, 25-character alphanumeric code.
  7. The next step asks how you want to use your key.

    • If you want to extend the expiration date of your current subscription, choose Renew your subscription.

    • If your organization has grown and you want to add licenses to your current subscription, choose Add [x] user licenses.

Tip   For guidance on when to switch to one of the new small and midsized business plans (Office 365 Business Essentials, Office 365 Business, or Office 365 Business Premium), see Moving to the new Office 365 plans for small and midsized businesses.

Problems entering your product key?

Here are the most common error messages and solutions.

If you're seeing this error message when you enter your product key...

Try this...

“The product key you entered isn’t valid. Try entering it again.” Or “This product key isn’t valid. Please enter a different product key.”

Carefully check the numbers and characters you are entering. Mistakes can be made with 0 and o, 5 and S, l and I, and so on. If the issue persists, please contact the reseller where you bought your product key.

“You have already entered this product key. Enter a different key.”

Check the product keys you already entered to see if the key hasn’t already been added. You must use a new and unused product key to renew your subscription. If the issue persists, please contact Support.

"The product key you entered has expired. Enter a different key."

Please contact Support.

"This product key has already been used. Please enter a different product key."

The product key you entered has already been redeemed. Verify that the key hasn’t already been used by you or a member of your organization. If the key hasn’t already been used, please contact your reseller where you bought the product key.

"Sorry, we can’t process your request right now. Please wait a few minutes and try again."

If subsequent attempts result in the same error message for more than 15 minutes, please contact Support.

“The requested subscription is not available. One of the following reasons could have caused this: The offer is not available - The service is not available in your country - It is impossible to use/select the same trial twice. If the issue persists, contact Microsoft support.”

Please contact Support.

"You’ve added more user licenses than this offer allows. The maximum is <x> user licenses. Remove this product key and enter one that adds fewer user licenses."

Please contact your reseller or partner. You have purchased more licenses than can be used with this Office 365 subscription.

"You must be a global or billing admin to redeem a product key."

Be sure your permissions are set as either billing or global admin. To verify this, Sign in to Office 365 with your work or school account and go to Admin > Settings  Settings: update your profile, install software and connect it to the cloud > Office 365 settings.

F.A.Q.

Where can I buy a product key to renew my Office 365 Small Business Premium subscription?

You can buy a product key for renewal in the Microsoft Store or from a reseller.

How do I renew a different Office 365 for business plan?

See Renew your Office 365 for business subscription before it expires.

I'm a new customer. and I just purchased Office 365 Small Business Premium for the first time. Where do I enter my product key to activate the subscription?

Enter your product key here: www.office.com/setup365.

I just need to troubleshoot my Office installation, or install Office on a second machine. Where can I find help?

See Troubleshoot Office installation with Office 365 for business.

Still need help?

Get help from the Office 365 community forums Admins: Sign in and create a service request Admins: Call Support

Applies To: Office 365 Small Business Admin



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