Recover deleted items or email in Outlook Web App

Learn how to recover items in the Deleted Items folder in Office 365 or another Microsoft Exchange-based service.

Accidents happen. When you accidentally delete an email message, contact, calendar item, task, or an entire folder from your Office 365 or other Microsoft Exchange-based email account, you'll be glad to know that you can sometimes recover such items. For example, you can recover deleted items if they're still in your Deleted Items folder. You also can recover some items even after the Deleted Items folder is emptied. How long items are recoverable depends on settings that are controlled by your admin.

This article gives you the steps to do these tasks using Outlook Web App. Outlook Web App is the web browser version of Outlook that is used by Office 365 or other Exchange-based users.

For information about how to recover deleted items using a desktop version of Outlook, see one of the following articles:

If you’re using Outlook.com (formerly Hotmail.com), see Restore deleted email messages in Outlook.com.

In this article

Recover an item that’s still in your Deleted Items folder

Recover an item that’s no longer in your Deleted Items folder

About the Deleted Items folder

Empty the Deleted Items folder

What if I want to know more?

Recover an item that’s still in your Deleted Items folder

  1. Sign in to your account. For more information, see Sign in to Outlook Web App.

  2. In your email folder list, select Deleted Items.

  3. To restore an email message, do one of the following:

    • To restore a message to your Inbox, right-click the item and then click Move > Inbox.

      Menu path to to use to recover item from Deleted Items folder in Outlook Web App

    • To restore a message to a different folder, right-click the item, and click Move > More. Next specify a folder location, and then click Move.

  4. To restore a calendar item, right-click the calendar item, and then click Move to Calendar.

  5. To restore a contact, right-click the contact, and then click Move to Contacts.

  6. To restore a task, right-click the task, and then click Move to Tasks.

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Recover an item that’s no longer in your Deleted Items folder

  1. Sign in to your account. For more information, see Sign in to Outlook Web App.

  2. In your email folder list, right-click Deleted Items, and then click Recover deleted items.

    Menu path to to access Recover deleted items dialog box in Outlook Web App

  3. Select the item you want, and then select Recover.

Outlook Web App Recover deleted items dialog box

The item is moved to its default location. Messages go to your Inbox, calendar items go to your Calendar, contacts go to your Contacts folder, and tasks go to your Tasks folder.

You also can purge items that are shown in the Recover deleted items dialog box. Select the item, and then click Purge. If you purge an item, you can't use Recover deleted items to get it back. And purging a message doesn’t remove it from any backups that were made before you purged it.

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About the Deleted Items folder

When you delete a message, it’s first moved to the Deleted Items folder. You can either let messages stay there until you remove them, or you can set Outlook Web App to automatically empty your Deleted Items folder each time you sign out.

Your administrator may have set up a policy to remove items after a set number of days from your Deleted Items folder. Your admin may have also specified how long items deleted from your Deleted Items folder can remain available for recovery. For example, there may be a policy that removes anything that’s been in your Deleted Items folder for 30 days, and another policy that lets you retrieve items that have been deleted from the folder for up to another 15 days.

If you’re using Office 365, items deleted from your Deleted Items folder by default remain recoverable for 14 days.

Empty the Deleted Items folder

To manually empty your Deleted Items folder, right-click Deleted Items, and then click Empty.

To set up Outlook Web App to empty the Deleted Items folder each time you sign out, on the nav bar click Settings Settings icon > Options > Settings > Mail. Under Message Options, select Empty the Deleted Items folder when I sign out.

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What if I want to know more?

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Applies To: Outlook Web App, Outlook Web App for Office 365



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