Reconnect Outlook 2016 or Outlook 2013 to Outlook.com for uninterrupted email access

Last updated: December 21, 2016

Earlier this year we introduced the new Outlook.com, which helps you focus on what matters, collaborate effortlessly, and get more done. As part of the upgrade, we are also moving accounts to a more secure and reliable infrastructure.

Once your Outlook.com account has been upgraded, you’ll need to reconnect Outlook 2016 or Outlook 2013 to your Outlook.com account to ensure the best experience and fix issues. To check if your account has been upgraded, login to your account through a web browser and compare your mailbox with the images below.

MAILBOX PRE-UPGRADE

Outlook.com menu bar

MAILBOX POST-UPGRADE

Outlook Mail menu bar

If you do not reconnect your upgraded email account, you will soon no longer be able to send or receive Outlook.com emails via your desktop version of Outlook 2016 and 2013 until you reconnect. Additionally, by not reconnecting, you may experience email and calendar sync issues that will be resolved once you reconnect. You will still be able to send and receive emails via the web on www.Outlook.com.

Call support

If, after reconnecting your Outlook.com account using the steps below, you're continuing to experience issues, please contact our support agents via the Contact Us button at the bottom of this article.

How to reconnect your account

Preferred option

Use this method if:

  • Outlook.com is the primary or only account you are accessing via Outlook 2016 or Outlook 2013, and/or

  • You are experiencing issues in using Search in Outlook 2013 or Outlook 2016.

  1. Go to the Control Panel.

    • Windows 10: Click on the Windows Search Bar and type "Control Panel".

    • Windows 8 or 8.1: Type Win+X, then click Control Panel.

    • Windows 7, Vista, or XP: Start > Control Panel.

  2. In the Search box at the top of the window, type "Mail" and click on the Mail icon.

  3. Choose Show Profiles > Add.

    Mail Setup - Outlook dialog box that is accessed through Mail settings in the Control Panel

  4. In the Profile Name box, type the name of the profile, and then choose OK.

  1. Open Outlook.

  2. On the File tab, under Account Information, choose Add Account.

    Outlook 2016 Add Account

  3. Choose E-mail Account, and then enter your name.

    The Add Account dialog box

  4. Enter the address and password of the email account that you want to add.

  5. Retype your password, and choose Next.

    Note: Outlook automatically starts configuring the account, first establishing a network connection, then searching for the settings for your account, and finally logging on to the mail server.

  6. When you see Congratulations! in the window, choose Finish, and then restart Outlook.

    Note: Outlook adds your account and automatically starts syncing your data.

When you reopen your Outlook 2016 or Outlook 2013 account, you'll find the Outlook.com account you added listed in the left pane below the Inbox for your primary account.

Note: You do not need to delete the old profile first and can refer to it to get the new one set up. Once you have the new profile set up, you should select to “Always use this profile” option, or delete the old profile.

Alternative option

Use this method if you have multiple accounts in an Outlook 2016 or Outlook 2013 profile:

If you no longer want your Outlook.com account connected with your Outlook 2016 or Outlook 2013 account, remove the connection.

  1. Open Outlook.

  2. On the File tab, under Account Information, choose Account Settings > Account Settings.

  3. On the E-mail tab, select the email account you want to remove, and then choose Remove on the mini toolbar.

    Outlook Account Settings, Email Accounts
  4. Choose Yes when cautioned that all offline content will be deleted, and then choose Close.

    Tip: If you want to back up your offline content before removing the account, follow the link in the dialog box to learn how.

  1. Go to the Control Panel.

    • Windows 10: Click on the Windows Search Bar and type "Control Panel".

    • Windows 8 or 8.1: Type Win+X, then click Control Panel.

    • Windows 7, Vista, or XP: Start > Control Panel.

  2. In the Search box at the top of the window, type "Mail" and click on the Mail icon.

  3. Choose Show Profiles... > Properties.

    Mail Setup - Outlook dialog box that is accessed through Mail settings in the Control Panel

  4. Click Email Accounts... and then in the Account Settings dialog box, click New...

  5. Choose E-mail Account, and then enter your name.

    The Add Account dialog box

  6. Enter the address and password of the email account that you want to add.

  7. Retype your password, and choose Next.

  8. When you see Congratulations! in the window, choose Finish.

Note: For both the options above, when you add your account (via File > Account), enter your Name, Email, and Password and let Outlook automatically configure your account.

Known issues after connecting Outlook 2016 or Outlook 2013 to Outlook.com

If you are having issues after reconnecting your Outlook.com account, please see the following links for known issues and workarounds:

ISSUE

When connecting in Outlook as an Exchange account, you are unable to configure your personal custom domain email account.

WORKAROUND

  1. Add a CNAME record to your DNS settings at your domain registrar. A CNAME record is needed for Outlook to configure the account using Autodiscover. The only record you need to add is for Host Autodiscover.

    Record type

    Host

    Points to

    TTL

    CNAME (Alias)

    autodiscover

    autodiscover.outlook.com

    1 hour

  2. Verify your MX record is still configured for Hotmail. An MX record ensures you can receive email from other people.

    When you originally setup your Domain settings for Outlook.com an MX record was added to your DNS settings. This record has some unique numbers and/or letters followed by *.pamx1.hotmail.com and it needs to be preserved. You can confirm the MX record is still configured properly by looking up your domain at https://mxtoolbox.com. This record should be listed before any other MX records for this domain. For example, this is what it should look like on https://mxtoolbox.com:

    Pref

    Hostname

    IP Address

    TTL

    10

    123456789.pamx1.hotmail.com

    65.54.188.109

    60 min

    Backlist Check

    SMTP Test

ISSUE

After connecting to Outlook for Windows (Outlook 2016, 2013, 2010 versions) to your Outlook.com email account, your may experience the following:

  • Your email account name shows up as outlook_[long series of letters and numbers]@outlook.com in the Folder Pane and when composing emails using Outlook for Windows.

  • Recipients will also receive the email from the sender with the outlook_[long series of letters and numbers]@outlook.com format.

  • When recipients reply to the email, the email bounces and you may receive the message “Undeliverable message when you send Internet mail in Outlook.”

This issue only impacts customers using Outlook for Windows. Emails sent via Outlook.com on the web works correctly and emails will be sent with the correct email address.

WORKAROUND

This issue occurs for users with multiple account aliases. We are actively working on a fix. In the meantime, to fix this issue, please do the following:

  1. Go to https://account.live.com/names/Manage and sign in to your Outlook.com account.

  2. Set your Outlook.com email as the primary alias.

  3. Remove any old non-Microsoft account listed as primary alias that you are not using.

  4. In Outlook for Windows, remove and re-add the account. See the steps in this article: Add your Outlook.com account in Outlook for Windows

ISSUE

When adding Outlook.com account either automatically or manually, Outlook 2016 or Outlook 2013 crashes.

WORKAROUND

We are actively working on a fix. In the meantime, you can add your account using the Control Panel Mail Applet:

  1. Go to the Control Panel.

    • Windows 10: Click on the Windows Search Bar and type "Control Panel".

    • Windows 8 or 8.1: Type Win+X, then click Control Panel.

    • Windows 7, Vista, or XP: Start > Control Panel.

  2. In the Search box at the top of the window, type "Mail" and click on the Mail icon.

  3. Choose Show Profiles... > Properties.

    Mail Setup - Outlook dialog box that is accessed through Mail settings in the Control Panel

  4. Click Email Accounts... and then in the Account Settings dialog box, click New...

  5. Choose E-mail Account, and then enter your name.

    The Add Account dialog box

  6. Enter the address and password of the email account that you want to add.

  7. Retype your password, and choose Next.

  8. When you see Congratulations! in the window, choose Finish.

Last updated: January 9, 2017

ISSUE

When connecting your Outlook.com account to Outlook 2016 or Outlook 2013, you are prompted to log-in multiple times.

STATUS: WORKAROUND

If you setup two-step verification on your account you will need to create an App Password to add the account in Outlook.

FAQ

If you have multiple devices with Outlook 2016 or Outlook 2013 installed and connected to Outlook.com account, you will need to reconnect it to your Outlook.com account.

Note: You do not need to reconnect to Outlook.com in your mobile phones.

Outlook.com emails (all emails and folders except for Drafts and Outbox folders), calendar, contacts, and tasks items accessible on the web won’t be affected by reconnecting. Once you reconnect, your Outlook.com emails, calendar, contacts, and tasks will resume syncing to your desktop version of Outlook.

However, if you have emails in your Drafts or Outbox folders or items in Journal or Notes, these may get deleted or remain unsent as these items are stored locally in your computer. You will need to back them up or remove them from another folder before reconnecting. See this article on how to back up your email.

You do not need to reconnect Outlook for Mobile app to Outlook.com.

No, you do not need to reconnect Outlook 2016 for Mac or Outlook for Mac 2011 to Outlook.com. This only impacts Outlook 2016 and Outlook 2013 for Windows.

Outlook builds the Auto-Complete List by saving the names and addresses of recipients in email messages you've previously sent. Because a new profile will get created, reconnecting to Outlook.com will reset your Auto-Complete list. For more information about Managing Auto-Complete list, visit this article.

If you are having trouble with the step-by-step instructions above, please contact our Support agents via the link below this article.

Leave us a comment

We value your feedback. Please let us know if you found any of these solutions helpful by leaving us a comment below. If it didn't, tell us more about your issue, including any error messages you received. We'll use that information to help investigate your issue further.

See Also

Fixes or workarounds for recent issues in Outlook.com

Get help with Outlook.com

Add your Outlook.com account in Outlook for Windows

Create an Outlook profile

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