Quick Reference: Call Forwarding

Call Forwarding (with Enterprise Voice)

If your environment is configured for Enterprise Voice (Voice over IP), you will see a Call Forwarding menu.

Option

Procedure

Forward calls to Voice Mail, another phone, or contact

Click the Call Forwarding button, point to Forward Calls To, and then select Voice Mail, New Number or Contact. When calls are forwarded, your phone does not ring. Instead, calls are automatically forwarded to the specified destination. For information about format guidelines when entering a new number, see Edit Phone Number.

Ring another number at the same time your number rings

Click the Call forwarding button, point to Simultaneously Ring, and then select a number or click New Number and enter a number. The numbers available in the Simultaneously Ring This Number menu are based on the numbers you have published in the Phones tab in the Options dialog box. Any new number you enter will overwrite an existing number in the Simultaneously Ring This Number menu.

Redirect unanswered calls to voice mail, another number or contact

Click the Call forwarding button, and then click Call-Forwarding Settings. Under Send unanswered calls to the following, click Voice Mail, a number, New Number, or Contact. To specify the time period before redirecting the call, in the Ring for this many seconds before redirecting box, use the UP ARROW or DOWN ARROW keys to increase or decrease the time interval.

Call Voice Mail or Change Greetings

Your voice mail messages will appear in your Office Outlook Inbox. To call your voice mail number to check messages, click the Call forwarding button and then click Call Voice Mail. To change your voice mail greeting, click the Call forwarding button and then click Change Greetings. Instructions for accessing your voice mail, including your access number, and extension and PIN should be provided by your administrator.

When specifying phone numbers, enter the country code, an area code, and the local number, using only the digits 0123456789. Do not use alphanumeric numbers. Therefore, a U.S. number might look like: 14255550101. See your system administrator for dialing requirements (such as adding 9 for outside calls) specific to your organization. For more information, see "Phone Calls" under Frequently Asked Questions.

Call Forwarding (with Remote Call Control)

If your environment is configured for remote call control (RCC), you will see a menu like the one below when you click the Call Forwarding button.

The Call Forwarding menu for Remote Call Control users

Option

Procedure

Forward calls to another phone number

Click the Call Forwarding button, point to Call Forwarding On, and then click a number or click New Number and enter a new phone number.

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For more information    see Call Forwarding and Voice Mail Overview.

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