Privacy supplement for Microsoft Lync Windows Store App

Contents

• Privacy supplement for Microsoft Skype for Business (Lync) Microsoft Store App

• Archiving

• Call Delegation

• Call Logs

• Caller ID in the Meeting Roster

• Contact Card

• Conversation History

• Customer Experience Improvement Program

• Desktop & Application Sharing

• Diagnostic Logging

• Emergency Services (911)

• Federation

• In-Meeting (Multi Party) Instant Messaging

• Meeting Dial-out

• Personal Picture

• Presence and Contact Information

• Privacy Mode

• Public IM Connectivity (PIC)

• Quality of Experience (QoE) Data Collection and Reporting

• Recording

• Save Logs

• Sign-in Error Reporting

• Skill Search

• Smart Cropping

• Unified Contact Store

• Voice Quality Improvements

• Windows 8 Lock Screen

• Windows 8 Start Screen

Privacy supplement for Microsoft LyncMicrosoft Store App

This page is a supplement to the Privacy Statement for Microsoft Lync 2013 Products. In order to understand the data collection and use practices relevant for a particular Microsoft Lync product or service, we recommend you read both the Privacy statement for Microsoft Lync products and this supplement.

This privacy supplement addresses the deployment and use of Microsoft LyncMicrosoft Store App communications software deployed within your enterprise. If you are using Microsoft Lync as part of an online solution or service (in other words, if a third party [for example, Microsoft] is hosting the servers upon which the software runs), information will be transferred to that third party. To learn more about the use of the data being transferred to that third party, please consult your enterprise administrator or your service provider.

Archiving

What This Feature Does: Archiving provides organizations that may be subject to retention requirements based on industry or regulatory requirements, or which may have their own organizational retention requirements with a way to archive certain Lync related communications and usage data in support of those requirements.

Information Collected, Processed, or Transmitted: Archiving stores the content of both peer-to-peer and multiparty instant messages, conference content, including uploaded content (for example, handouts) and event-related content (for example, joining, leaving, uploading, sharing, and changes in visibility) on a server configured by the enterprise administrator. Peer-to-peer file transfers, audio/video for peer-to-peer conversations, application sharing during peer-to-peer conversation, conferencing annotations and polls cannot be archived. No information is sent to Microsoft.

Use of Information: Allows an organization to archive content to meet industry, regulatory, or organizational retention requirements.

Choice/Control: Archiving is off by default. There are no user-level controls for this feature; the enterprise administrator for the organization manages it.

Call Delegation

What This Feature Does: Call Delegation allows users to assign one or more delegate(s) that can make or answer calls and set up and join online meetings on your behalf. Users can also choose to automatically forward calls to voice mail, another number or delegate or simultaneously ring both their primary number and an alternate number such as a mobile device, delegate or call-group.

Information Collected, Processed, or Transmitted: When assigning delegates, delegate contact information must be provided by the user during the configuration process. Users who are set-up as delegates will receive a notification informing them that someone in their organization has designated them as a delegate. When delegate(s) answer a call on behalf of the person who has assigned them as a delegate, that person will receive an email notification informing them about this event. No information is sent to Microsoft.

Use of Information: Lync uses the delegate’s contact information to allow them to make or receive calls and schedule or join meetings on behalf of the person to whom they are a delegate.

Choice/Control: Call Delegation is off by default. The enterprise administrator can enable and disable Call Delegation for their organization. If the Call Delegation feature is enabled, users can configure call delegation using the following steps:

1. From the Settings charm for Microsoft LyncMicrosoft Store App, select Options.

2. Under Call forwarding, select Incoming calls.

3. In the Incoming calls menu, select Forward my calls or Simultaneously ring.

4. In the Forward my calls or Simultaneously ring menu, select My delegates.

Call Logs

What This Feature Does: Call Logs enables the user to store a record of their Lync voice calls in a Microsoft Outlook folder.

Information Collected, Processed, or Transmitted: Information about voice calls, such as the start time, end time, duration, and call participants, will be stored in the Outlook Conversation History folder. Meeting subject and location can also be logged by selecting Outlook as the personal information manager on the Personal tab of the Options dialog box. Call Logs does not store the content of voice calls. No information is sent to Microsoft.

Use of Information: The user can use Call Logs to track and view their call history.

Choice/Control: Call Logs is on by default. Your enterprise administrator can enable and disable the Call Logs feature for your enterprise. If your administrator has enabled the Call Logs feature, you can manage Call Log settings for all of your Lync clients from the Lync desktop client.

Caller ID in the Meeting Roster

What This Feature Does: Caller ID in the Meeting Roster displays the caller ID of all meeting participants in the meeting roster.

Information Collected, Processed, or Transmitted: The caller ID of meeting participants is collected. No information is sent to Microsoft.

Use of Information: When joining a meeting the participant’s caller ID is displayed in the meeting roster to the other participants.

Choice/Control: There are no end user controls for this feature; the Caller ID is received from the telephone service provider. Some providers allow the ability for users to turn off caller ID. For additional information, please contact your enterprise administrator or your telephone service provider.

Contact Card

What This Feature Does: The Contact Card displays contact, presence, and location information about you and the people within your organization, in both Lync and recent versions of Outlook. The contact card also provides one-click access to communicate with someone. For example, you can send an instant message, start a call, or send an email message directly from someone’s contact card.

Information Collected, Processed, or Transmitted: The static information in the Contact Card is collected from the enterprise’s corporate directory (such as Active Directory). The dynamic information, such as calendar free/busy information is retrieved from Microsoft Exchange Server; location information is retrieved in several ways (see the Location section); telephone numbers can be retrieved from the corporate directory or entered manually by the user; and presence information is managed by Lync using the Outlook Calendar (if enabled by the user) or entered manually by the user. The Lync server shares this information with other people within the organization. No information is sent to Microsoft.

Use of Information: The Contact Card is used to view the contact, location and presence information of people within the users’ organization. The amount of information displayed to a user’s Lync and Outlook contacts can be controlled by setting “privacy relationships” and enabling or disabling Privacy Mode (see the Privacy Mode section).

Choice/Control: Contact Card settings are managed from the Lync desktop client.

Conversation History

What This Feature Does: Conversation History allows you to store previous, recent, or missed instant message conversations and statistics about your voice conversations (such as date, time, duration and caller information) in the conversation history folder of Microsoft Outlook and retrieve them via the Conversations tab in Lync.

Information Collected, Processed, or Transmitted: The content of instant-message conversations and statistics about voice conversations (such as date, time, duration and caller information). No information is sent to Microsoft.

Use of Information: Conversation history can be viewed in Lync using the conversations tab in the main user interface enabling the user to view and continue their past conversations.

Choice/Control: Conversation History is off by default. You can manage Call Log settings for all of your Lync clients from the Lync desktop client.

Customer Experience Improvement Program

What This Feature Does: If you choose to participate, the Customer Experience Improvement Program (CEIP) collects basic information about how you use your programs, your computer or device, and connected devices. We also collect information about how each is set up and performing. These reports are sent to Microsoft to help improve the features our customers use most often and to create solutions to common problems. CEIP also collects the type and number of errors you encounter, software and hardware performance, and the speed of services. Microsoft does not collect your name, address, or other contact information.

Information Collected, Processed, or Transmitted: CEIP information is automatically sent to Microsoft when the feature is turned on. For more information about the Information Collected, Processed, or Transmitted by CEIP, see the Privacy Statement for the Microsoft Customer Experience Improvement Program.

Use of Information: Microsoft uses this information to improve the quality, reliability, and performance of Microsoft software and services.

Choice/Control: CEIP is off by default. The enterprise administrator can enable or disable CEIP for their organization. If the enterprise administrator has not configured CEIP for the organization, the user will be given the opportunity to sign up during the initial installation process. If the enterprise administrator has not disabled the CEIP control, users can change their CEIP choice at any time using the following steps:

1. From the Settings charm for Microsoft LyncMicrosoft Store App, select Options.

2. Toggle the Enroll me in the Customer Experience Improvement Program setting ON or OFF to participate or stop participating in the Customer Experience Improvement Program.

If the administrator changes the setting to enable or disable CEIP while the user is already using Lync, the new setting will take effect only after user exits Lync and signs back in.

Desktop & Application Sharing

What This Feature Does: Desktop & Application Sharing allows users to collaborate over video chat while also sharing their desktop or selected application with everyone in the meeting, enabling them to share and edit files as if they were in the same room as their colleagues. Users can also deliver Microsoft PowerPoint presentations and collaborate with others on a virtual whiteboard, which is a fresh page for notes and drawings that everyone in the meeting can use together. When a user initially shares their desktop or an application, they are the only one in control. If the user chooses, he or she can allow other users to take control of their shared desktop or application, navigate, and make changes using their own mouse and keyboard (see the Desktop & Application Sharing Control section).

Information Collected, Processed, or Transmitted: If sharing is initiated, depending on what is being shared, all conversation participants will be able to see the monitor(s), entire desktop, or selected application on their computer’s screen. No information is sent to Microsoft.

Use of Information: You can use Desktop & Application Sharing to collaborate with conversation and meeting participants.

Choice/Control: LyncMicrosoft Store App users cannot share their desktop or applications; they may only view the shared desktop or applications of Lync for desktop or Lync Web App users.

Diagnostic Logging

What This Feature Does: Diagnostic logging collects information that the second-level support team can use to determine the cause of an issue. Diagnostic Logs are stored locally on the user’s computer.

Information Collected, Processed, or Transmitted: When Diagnostic Logging is enabled specific usage information will be logged and stored on the user’s computer. For example meeting subjects and locations; session initiation protocol (SIP) messages; responses to Lync invites; information about the sender and receiver of instant messages and the route the message took; the users Contact list and presence information; the names of any applications, attachments, Microsoft PowerPoint files, whiteboards, or polls they shared to include any poll questions that were shared and an index of how they voted are all logged in the client-side logs. The contents of Lync conversations are not stored (instant messages, PowerPoint decks, whiteboard contents, notes, poll details, etc.) in the diagnostic logs. No information is sent to Microsoft.

Use of Information: The information collected in the diagnostic logs can be used by the user’s customer support or can be sent to Microsoft to troubleshoot Lync issues.

Choice/Control: Diagnostic Logging is off by default. The enterprise administrator can enable or disable this feature for their enterprise. If the administrator has enabled this feature, users can configure Diagnostic Logging using the following steps.

1. From the Settings charm for Microsoft LyncMicrosoft Store App, select Options.

2. Scroll down to Logging and toggle the setting ON or OFF to enable diagnostic logging.

Emergency Services (911)

What This Feature Does: When made available by the enterprise administrator Emergency Services allows Lync to transmit a location to a third-party routing service provider selected by the customer. The third-party routing service provider will then transmit the location to the emergency responders when an emergency services number is dialed (such as 911 in the United States). When enabled, the location information transmitted to emergency services personnel is the location that the enterprise administrator has assigned to each user (for example, building and office number) and entered into the location database or, if such a location is not available, the location users may have manually entered in the Location field. If a user dials emergency services while using Lync via a wireless Internet connection, while they are still in their work location, the location information transmitted to emergency responders will be merely an approximate location based on the location assigned to the wireless endpoint with which their computer is communicating. The location information of that wireless endpoint, moreover, is input manually by the enterprise administrator, and therefore, the location information transmitted to the emergency services personnel may not be the user’s actual physical location. To be fully functional this feature requires the enterprise to retain a routing service provided by certified solution providers, and the service is only available within the United States.

Information Collected, Processed, or Transmitted: The location information obtained by Lync is determined by the automatic location information populated by the Location Information Server or by the location information manually entered in the Location field by the user. This information is stored in memory on the user’s computer, so when an emergency services number is entered, this location information is transmitted with the call for routing to the appropriate emergency services provider and providing their approximate location. Their location may also be sent using an instant message to a local security desk. For emergency calls, the call detail record will contain their location information. No information is sent to Microsoft.

Use of Information: Location is used for routing the call to the appropriate emergency services provider and for dispatching emergency responders. This information can also be sent to the enterprise's security desk as a notification with the caller’s location and call back information.

Choice/Control: This feature is off by default. The enterprise administrator enables it. Check with your enterprise administrator to determine if this feature is available. There is no ability for you to control whether a location is acquired automatically or transmitted to emergency dispatchers when an emergency call is made.

Federation

What This Feature Does: Federation allows Lync users within your organization to view presence, send instant messages and place computer-to-computer voice calls (if your computer is equipped with speakers and a microphone or a headset) with Lync users from other organizations that you are federated with.

Information Collected, Processed, or Transmitted: Contact Card information such as name, email address, and presence information is shared between federated contacts. No information is sent to Microsoft.

Use of Information: Once enabled, users from one organization can add users at another to contact lists, send them instant messages, and see their presence information. Users can choose the best way to communicate for the task—voice, video, and more—and can easily escalate person-to-person sessions to multi-person conferences.

Choice/Control: LyncMicrosoft Store App users can see and communicate with federated contacts but cannot add or remove them from their Lync contacts list from within the LyncMicrosoft Store App. Federated contacts are managed from the Lync for desktop client. Federation is off by default and is controlled and configured by the enterprise administrator.

In-Meeting (Multi Party) Instant Messaging

What This Feature Does: The In-Meeting Instant Messaging feature allows you to send and receive instant messages to the participants in a Lync Web App meeting. Messages sent are broadcasted to all participants

Information Collected, Processed, or Transmitted: Instant messages sent by any participant are transmitted along with the sender’s name and timestamp, to all conversation participants (except those joining by telephone) who have joined the conversation. No information is sent to Microsoft.

Use of Information: You can use IM to collaborate with other meeting participants by, among other things, sharing written text such as a web address, draft language for a document, and so on.

Choice/Control: To enable the In-Meeting (Multi-Party) Instant Messaging feature, the user must click the IM button in the conversation window.

Meeting Dial-out

What This Feature Does: Meeting Dial-out allows Lync users who are present in a meeting to add a public switched telephone network (PSTN) number to an existing audio video (AV) conversation or meeting. A PSTN user can be added by calling the PSTN number from the Lync dial pad. The PSTN user will be added when they answer the call.

Information Collected, Processed, or Transmitted: The PSTN user will see the caller ID of either the meeting organizer or the meeting participant when they receive the call inviting them into the meeting.

Use of Information: The caller ID is used to identify the caller to the person receiving the call.

Choice/Control: There is no user or enterprise administrator control for this feature.

Personal Picture

What This Feature Does: Personal Picture allows users to display their personal picture to other people within their organization in the Contact Card. If a user elects to display their personal picture in their contact card, other Lync users will be able to view the picture in their Lync contacts list using the “Show photos of contacts” option. If users choose to display their personal picture to others they can choose to display the default picture used by their organization if this capability has been enabled for the enterprise or they can upload a picture from their computer.

Information Collected, Processed, or Transmitted: Personal Picture sharing preferences and any custom pictures that have been uploaded. No information is sent to Microsoft.

Use of Information: The information is stored on the Lync server and used to customize the user experience and share with others.

Choice/Control: Personal Picture settings are managed from the Lync desktop client.

Presence and Contact Information

What This Feature Does: Presence and Contact Information allows a user to view presence and contact information about other users (both inside and outside the organization), and share their own published information such as presence, status, title, phone number, location and notes. The enterprise administrator may also configure integration with Outlook and Exchange Server so that a user’s out-of-office messages and other status information (for example, when a user has a meeting scheduled in their Outlook calendar) will be displayed.

Information Collected, Processed, or Transmitted: The user’s sign-in address and password for login and authentication purposes. Any additional telephone numbers they may want to make available, information such as out-of-office messages and other status information if Outlook and Exchange Server integration has been configured by the administrator and enabled in Outlook; including any notes or availability that might have been manually by the user is made available in the Contact Card. No information is sent to Microsoft.

Use of Information: Sign-in address and password are used to log in to Lync and connect to the Lync server. Based on how the user has configured their privacy settings other Lync users and programs will be able to access the presence, contact, and status information, if published, so users can better communicate with each other.

Choice/Control: Presence and Contact Information settings are managed from the Lync desktop client.

Privacy Mode

What This Feature Does: Privacy Mode is a setting that allows users to determine how much of their presence information (such as Available, Busy, Do Not Disturb, and so on) they will share with contacts listed in their Contacts list.

Information Collected, Processed, or Transmitted: Enabling Privacy Mode causes Lync to enter a mode in which a user can adjust user settings so that their presence information is shared only with contacts in their Contacts list. No information is sent to Microsoft.

Use of Information: The setting allows the user to determine how their presence data is shared.

Choice/Control: Privacy Mode settings are managed from the Lync desktop client.

Public IM Connectivity (PIC)

What This Feature Does: Public IM Connectivity (PIC) allows Lync users to add users of other public instant messaging (IM) services such as Microsoft Live Messenger so they can communicate quickly and efficiently as well as share their presence and contact information.

Information Collected, Processed, or Transmitted: Contact Card information such as name, email address, and presence information is shared between PIC contacts. No information is sent to Microsoft.

Use of Information: Once enabled, users can add their contacts from other public IM service providers to their Lync contact list, send them instant messages, and see their presence information. Users can choose the best way to communicate for the task—voice, video, and more—and can easily escalate person-to-person sessions to multi-person conferences.

Choice/Control: LyncMicrosoft Store App users can see and communicate with PIC contacts but cannot add or remove them from their Lync contacts list from within the LyncMicrosoft Store App. PIC contacts are managed from the Lync for desktop client. PIC is off by default and is controlled and configured by the enterprise administrator.

Quality of Experience (QoE) Data Collection and Reporting

What This Feature Does: Quality of Experience (QoE) Data Collection and Reporting collects and reports media quality of peer-to-peer communications and meetings using Lync. These statistics include IP addresses, loss rate, devices used, poor quality events that occurred in the call, and so on.

Information Collected, Processed, or Transmitted: If the enterprise administrator enables QoE, media quality data of peer-to-peer communications Lync and meetings are recorded in the QoE database. This capability does not record the content of the Lync. The QoE data is stored in the Monitoring Server backend database deployed in the enterprise and reported in a set of standard Monitoring Server reports. No information is sent to Microsoft.

Use of Information: The enterprise administrator has access to this information and can use it to collect feedback on the quality of media that is flowing in the system. This includes user IP addresses.

Choice/Control: QoE is turned on by default, but the enterprise administrator must install a Monitoring Server, connected to a Monitoring Server backend database, to collect the QoE data. The enterprise administrator can deploy the standard Monitoring Server reports or create custom reports querying the Monitoring Server database.

Recording

What This Feature Does: Recording allows meeting participants to capture any audio, video, instant messaging (IM), application sharing, Microsoft PowerPoint presentations, whiteboard, and polling that occurs during a meeting for archiving or playback.

Information Collected, Processed, or Transmitted: If meeting participants choose to record a session, the recording will be saved locally on their computer. If participants share content during a meeting that is being recorded, that content will be included in the meeting recording. When a participant starts recording, a notification that a recording has started will broadcast to all participants with compatible clients and devices. Participants in a recorded session who are using incompatible clients or devices will be recorded but will not receive the recording notice. A list of incompatible clients and devices can be found below. No information is sent to Microsoft.

Incompatible clients include:

• Microsoft Office Communicator 2007 R2

• Microsoft Office Communicator 2007

• Microsoft Office Communicator Web Access (2007 R2 release)

• Microsoft Office Communicator Web Access (2007 release)

• Microsoft Office Communications Server 2007 R2 Attendant

Incompatible devices include:

• Microsoft Lync 2010 Phone Edition

• Microsoft Office Communicator 2007 R2 Phone Edition

• Microsoft Office Communicator 2007 Phone Edition

Use of Information: The recording is saved locally on the user’s machine and may be used or shared by the owner just as they would share any other file type. If there are failures during a recording's publishing phase, it is possible for data captured during a paused recording state to be unintentionally included in the recording. If any part of the publishing phase fails (See Recording Manager for a "Warning..." status), recordings should not be distributed to others even if they can be played back in some form.

Choice/Control: Users do not have the ability to record meetings from the LyncMicrosoft Store App however; meeting participants using the Lync for desktop client may initiate recording. When recording has been initiated or stopped, LyncMicrosoft Store app displays a notification to inform the user.

Save Logs

What This Feature Does: The Save Logs feature allows the user to save the diagnostic logs to their local hard drive so they can be shared by the user with their support team or with Microsoft. (See the Diagnostic Logging section.)

Information Collected, Processed, or Transmitted: The information stored in the diagnostic logs (see the Diagnostic Logging section) along with an audio file containing a recording of the last 30 seconds of the current call. Neither the diagnostic logs nor the audio file is automatically sent from the user’s device, the user must manually send them using their preferred email client or by other means.

Use of Information: The information contained in the diagnostic log and the audio file can be used to troubleshoot issues with the LyncMicrosoft Store App.

Choice/Control: To use the Save Logs feature, Diagnostic Logging must be enabled.

Diagnostic logs can be saved as follows:

1. From the Settings charm for Microsoft LyncMicrosoft Store App, select About.

2. Select Save Logs.

Instructions for previewing any voice recordings that have been saved using the Save Logs feature are located in Save logs in Lync Microsoft Store app.

Sign-in Error Reporting

What This Feature Does: The Sign-in Error Reporting feature automatically generates an error report when a user unsuccessfully attempts to sign in to Lync.

Information Collected, Processed, or Transmitted: The information collected in the error report contains information such as the quality of the user’s Internet connection and any error codes or exception data generated because of the failed sign-in attempts. The report may also contain personally identifiable information such as the user’s IP address and Session Initiation Protocol Uniform Resource Identifier (SIP URI). This information may be sent to Microsoft.

Use of Information: The data contained in the Sign-in Error Report may be used by Microsoft to assist the user in troubleshooting and resolving their login issues. It will also be used by Microsoft to identify common login issues and trends in order and to help improve the Lync login experience.

Choice/Control: This feature is off by default. The first time a user experiences a sign-in failure the user will be presented with a dialog box informing them that a sign-in failure has occurred asking them if they would like to send the sign-in error report to Microsoft. If the user chooses to send the sign-in error report to Microsoft the information for the current sign-in failure and all subsequent sign-in failures will automatically be sent to Microsoft without additional prompts to the user. If the user chooses not to send the sign-in error report to Microsoft, the error report for the current sign-in failure and any subsequent sign-in failure will not be sent to Microsoft.

The user can change their preferences using the following steps:

1. From the Settings charm for Microsoft LyncMicrosoft Store App, select Options.

2. Scroll down to Sign-in logs and toggle the setting ON or OFF to enable sign-in error logging.

Skill Search

What This Feature Does: Skill Search allows users to search for people in their enterprise by using any property listed in Microsoft SharePoint services (for example, name, email, skills, area of expertise, etc.) This feature is available only if the enterprise administrator has deployed SharePoint and turned on Lync and SharePoint integration.

Information Collected, Processed, or Transmitted: The search query entered in Lync will be sent to the enterprise’s SharePoint server. The response from SharePoint is processed by Lync, and the search results and related information is displayed. No information is sent to Microsoft.

Use of Information: Information entered by the user is sent to SharePoint to get search results, which are displayed in Lync.

Choice/Control: The enterprise administrator can enable or disable Skill Search for their organization. If Skill Search has been enabled, a skill search can be performed using the following steps:

1. Type the skill you want to search for in the search box.

2. Select the Skill button.

3. View the results.

Smart Cropping

What This Feature Does: When a user is sharing video during a video conference, Smart Cropping will determine the location of the user’s head within the field of view of their webcam using facial detection. Once the location of the users head is determined, the LyncMicrosoft Store app translates that into coordinates and adds the coordinates to the video bit stream it is sending. The receiving Lync client uses that information to crop the incoming video bit stream from its native (landscape) aspect ratio according to the rectangle coordinates in order to center the user’s head in the cropped video. Smart Cropping is a real-time function that continuously monitors the user’s movements adjusting the coordinates placed in the video bit stream allowing the receiving Lync client to adjust the video cropping, keeping the users head centered in the video view.

Information Collected, Processed, or Transmitted: The coordinates of the user’s head within their cameras field of view is added to the video bit stream. No information is sent to Microsoft.

Use of Information: The coordinates will be used to crop the correct part of the incoming video.

Choice/Control: This feature cannot be disabled.

Users of legacy Lync clients and Lync for mobile devices will see the full aspect ratio of the video being sent.

Unified Contact Store

What This Feature Does: The Unified Contact Store consists of three main features; only one, the Search Merge feature, is available in LyncMicrosoft Store App. Search Merge merges your global address list (GAL) with your Lync contacts so that when you search for a contact, there is only a single entry in the search results.

Information Collected, Processed, or Transmitted: LyncMicrosoft Store App aggregates contact information from Outlook, Active Directory, and Presence. Lync uses this information internally.

Use of Information: Contact information from Outlook, Active Directory, and Presence is shown in the LyncMicrosoft Store App user interface.

Choice/Control: Unified Contact Store settings are managed from the Lync desktop client.

Voice Quality Improvements

What This Feature Does: Lync provides notifications to the user to help them improve the quality of their call if it detects device, network, or computer issues during the call.

Information Collected, Processed, or Transmitted: Information about the end user’s audio device setup, network set up and other media connections will be collected by Lync to determine audio quality. If Lync determines that something is adversely impacting audio quality during a voice communication, the end user will be informed that there is a voice quality problem. Other call participants are only shown a notification that the end users are using a device that is causing poor audio quality. They do not know what device the end user is using. No information is sent to Microsoft.

Use of Information: The information that is sent to others in the call will help them improve the quality of the call.

Choice/Control: Call quality notifications can be enabled or disabled by the enterprise administrator.

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Windows 8 Lock Screen

What This Feature Does: When someone tries to contact you through Lync when your Windows 8 device is locked, LyncMicrosoft Store App displays a notification on the lock screen with the following information:

• Type of the communication (IM, phone or video call)

• Name or phone number of the person trying to contact you

• Photo of the person trying to contact you

• The text of the first message if an IM conversation

If you do not respond to the notification, Lync will display a badge on the lock screen indicating that you missed a conversation since the last time you opened Lync.

Information Collected, Processed, or Transmitted: Information about the conversation is received from Lync server as part of the conversation invitation. Information about missed conversations is retrieved by Lync from Microsoft Exchange. No Information is sent to Microsoft.

Use of Information: The information is used only for display of the notification and badge.

Choice/Control: You can disable showing notifications from all apps on the lock screen by using the following steps:

1. From the Settings charm for Windows 8, tap Change PC Settings.

2. Tap Search and Apps, then tap Notifications.

3. Slide the Show app notifications on the lock screen toggle to the Off position.

You can disable showing an icon for missed notifications on the lock screen by using the following steps:

1. From the Settings charm for Windows 8, tap Change PC Settings.

2. Tap PC and devices and tap Lock screen.

3. In the Lock screen apps section of the settings page, tap the Lync icon.

4. Tap Don’t show quick status here.

Windows 8 Start Screen

What This Feature Does: When you are signed into LyncMicrosoft Store App, the tile for Lync on the Windows 8 Start Screen displays information about you and your missed communications (IM conversations, phone calls, video calls, or voicemail). What information is displayed depends on the tile size you have chosen and whether the live tile is on.

The live Lync tile displays your presence status when you are signed into Lync and information about conversations you missed since the last time you opened Lync. If you have new, missed conversations, the tile displays a badge to notify you that something was missed, and the large live tile also displays and the following information:

• Type of the communication

• Name or phone number of the person who tried to contact you

• Time of the communication

Information Collected, Processed, or Transmitted: Information about missed conversations is retrieved by Lync from Microsoft Exchange. This information is received even when you are not actively using Lync as long as you have enabled Lync to run as a background app. No information is sent to Microsoft.

Use of Information: The information is used only for display on the start screen.

Choice/Control: You can choose whether to allow Lync to run in the background by using the following steps:

1. From the Settings charm for Microsoft LyncMicrosoft Store App, select Options.

2. Slide the Automatically sign in when I logon to Windows toggle to the Off position.

You can choose whether to enable the Lync tile as a live tile by using the following steps:

1. From the Windows 8 start screen, select the Lync tile.

2. In the Application Bar, tap Turn live tile off.

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