Phone options

Use the Lync – Options > Phones dialog box to set up or change settings for any phones you use with Lync.

Add or change phone numbers

Your phone numbers show up on your contact card and are visible to your Lync contacts, depending on the permission you choose when adding them.

  1. Under My phone numbers click a box and type your number. Use only the digits 0123456789, and no parentheses or hyphens. When adding international numbers, type the + sign, then the country code followed by the local number.

Important: Lync doesn’t support pauses, extension numbers, or special access codes. Use the keypad to enter the extension number or access code once the call is connected. Learn more.

  1. Check the boxes next to the numbers that you want to show on your contact card.

    • Work Phone: is visible to all contacts except blocked or external contacts. If your company directory service has set up your work phone number, the option will be grayed out and it won’t let you change the number or remove from your contact card, even if you uncheck the box next to Include in my contact card.

    • Mobile Phone: is visible only to contacts with Workgroup or Friends and Family permissions.

    • Home Phone: is visible only to contacts with Friends and Family permissions.

    • Other Phone: lets you add or modify other numbers, such as temporary office or an alternate cell phone, and is visible only to contacts with Friends and Family permissions.

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Integrate your phone with Lync

If enabled for your company, you can integrate Lync with your company’s non-unified communications (UC) phone system, and then select your desk phone or your computer to place calls from. This lets you use Lync to control your desk phone. For example, you can make calls on your desk phone by clicking the Call button in your Contacts list, or you can accept a call by clicking the incoming call alert on your computer screen.

To integrate your phone with Lync, view Phones options, and then select the Enable integration with your phone system check box.

We recommend that you use Lync with a phone that is certified for UC for reasons that include that you cannot make a video call between two different phone systems. For information about selecting a phone, see Phones and Devices Qualified for Microsoft Rebranding Bug 2100990.

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Use a Text Telephone (TTY)

Text telephone (TTY) mode is used for text communication over a telephone line. A TTY device must be connected to the computer to interpret the modified audio; otherwise you might experience poor audio quality during the call. Using TTY mode in a conference call may also cause audio quality issues.

TTY mode is turned off by default, to turn on the feature:

  1. Connect a TTY device to your computer.

  2. Click Turn on TTY mode, under Phoneaccessibility.

  3. Sign out of Lync, and then sign back in.

Conference calls options

You can use the same audio with all your Lync meetings, or set up Lync to give you options every time you join. This is handy if you need a different audio connection, depending on the meeting or location you join from.

  1. Under Joining conference calls, click the drop-down menu next to Join meeting audio from.

  2. Select one of the following:

  3. Click Lync to use computer audio and video (using your computer microphone and speakers, or a headset).

  4. To have Lync call you, click the phone number you want to use. If you don’t see your number, type it under My phone numbers at the top of the window.

  5. Select Do not join audio if you want to call in after you join the meeting.

If you join from different locations or devices and may need to choose a different audio type each time, check Before I join meetings, ask me which audio device I want to use.

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