Phone and tablet setup reference

You can use a mobile phone, tablet, or other supported device to access email messages, voice mail messages, calendar items, contacts, and task data.

The steps you use to set up your mobile phone or tablet will be different depending on the operating system it uses. The most common operating systems on mobile phones and tablets include Android, BlackBerry®, iOS, Symbian, Windows Mobile, Windows Phone, and Windows RT.

Here’s a list of general instructions for each major phone or tablet operating system. If you don’t know which operating system your phone or tablet uses, contact the manufacturer.

Instructions for Windows tablets:

If your mobile phone or tablet operating system isn’t listed on this page, see Set up email on other Internet-capable phones and tablets.

The only place where you can set up an email account for a mobile device is on the device itself. The Mobile devices tab in Outlook.com or Outlook on the web lists the devices that your email account has been added to.

Exchange ActiveSync and POP3/IMAP4

If you want to access email, calendar items, contacts, and task data on your mobile device, your device must be compatible with Exchange ActiveSync (also referred to as Exchange email). If your device doesn’t support Exchange ActiveSync, you can set up a POP3 or IMAP4 account that will enable you to set up your device to send and receive email.

Note    Most mobile devices today support Exchange ActiveSync. If you're not sure whether your device is compatible with Exchange ActiveSync, see your device documentation, review the setup instructions referenced in this article, or contact your provider.

Phone and tablet operating systems

There are many different phone and tablet models, but only a few mobile phone operating systems. The operating system is the software that runs on your phone or tablet and lets you do things like view a map, access a to-do list, make calls, or play music.

The most popular phone and device operating systems include the following:

  • Android This is Google’s mobile operating system, sometimes referred to as Droid.

  • Apple ( iOS ) This is Apple’s mobile operating system, found on the iPhone, iPod Touch, and iPad.

  • BlackBerry® This is the Research in Motion (RIM) mobile operating system.

  • Nokia ( Symbian OS) This is the operating system used on Nokia mobile phones that aren’t running the Windows Phone operating system.

What else do I need to know?

  • To view the devices that you have connected to your account, Sign in to Outlook Web App, select Settings Settings icon > Options, and then select one of the following:

    • Phone > Mobile devices

      OR

    • General > Mobile devices

  • (Only for Outlook on the web for business) If you connect to your mobile device using Exchange ActiveSync and lose your mobile device, you can remotely remove all of your mailbox data from it from within Outlook Web App. Be aware that you'll also lose any information on your device’s storage card. When you perform a remote device wipe from your mailbox, you can view a confirmation email as soon as the remote device wipe is complete. For instructions, see Delete all information from your lost phone or tablet.

  • For information about connecting a desktop email program to your account, see Email program setup reference.

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Applies To: Outlook 2013, Outlook Web App for Office 365, Outlook Web App for Office 365 Small Business, Microsoft Outlook Web App for Office 365 operated by 21Vianet - Small Business, Outlook on the web for Office 365 Business, Outlook Web App for Office 365 operated by 21Vianet, Outlook.com, Outlook Web App, Outlook on the web for Exchange Server 2016



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