Outlook email setup

The steps in this article describe how to set up your email account using on your PC. You can add a variety of different email accounts to Outlook including work or school accounts, and accounts through your Internet Service Provider (ISP).

Use Outlook automatic account setup for your email

In many cases, Outlook can set up your account for you with only an email address and a password.

  1. In Outlook, choose the File tab.

    Screenshot of left section of Outlook ribbon with File selected
  2. Under Account Information, choose Add Account.

    Add Account command in the Backstage view
  3. On the Auto Account Setup page, enter your name, email address, and password, and then choose Next.

    Note: If you receive an error message after choosing Next, double check your email address and password. If both are correct, see the next section.

  4. Choose Finish.

Automatic setup didn't work or I have a POP or IMAP account

If you have a POP or IMAP account or automatic setup failed, you can choose Manual setup or additional server types to enter your settings manually.

Notes: 

  • If you're using Outlook 2016, you can't use the manual setup type for Exchange or Office 365 accounts. Contact your Exchange administrator or the Microsoft Answer desk if the automatic account setup fails for Exchange or Office 365 accounts.. They will help you set up Outlook. See Need additional help?

  • If you upgrade to Outlook 2016 from an earlier version of Outlook and you receive errors that you can't log on to or start Outlook, it's because the Exchange Autodiscover Service isn't configured or isn't working correctly. For details about how to get around this issue, see “Outlook cannot log on” or “Cannot start Microsoft Outlook” error displays in Microsoft Outlook 2016.

To manually set up an account

Office 365 for business accounts

You can't use the Manual setup or additional server types option for Office 365 for business accounts. If you're having trouble setting up your Office 365 for business account, we can automatically diagnose and fix many Outlook setup issues for you.

Exchange accounts

You can't use the Manual setup or additional server types option for Exchange accounts. If you've checked your email address and password and verified they're correct, try the following steps in order.

  1. Check your internet connection by opening a web browser and navigating to one of your favorite sites. If you can browse the web, move on to the next step.

  2. Try to access your email account using Outlook on the web. If you don't know your Outlook on the web address, your email administrator should be able to give you that information.

    If this works, then the problem is likely with the Outlook program. See Repair an Office application.

If these steps don't solve the problem, see Need additional help?

Gmail accounts

Before you can add a Gmail account to Outlook, you'll need to Prepare your Gmail account for connecting to Outlook and Office 365 and then Import Gmail to Outlook. The most common reason Outlook will fail to add a Gmail account is a missing or incorrect app password.

If you need to find your server settings for your Gmail account, see POP and IMAP server name reference.

Yahoo accounts

In order to send and receive mail with your Yahoo! account, you'll need to make one simple change at https://www.mail.yahoo.com.

  1. Choose your name in the upper right corner of the screen, and then choose Account Info.

  2. Choose Account security in the left pane, then turn Allow apps that use less secure sign in on.

If you need to find your server settings for your Yahoo account, see POP and IMAP server name reference.

All other accounts

For all other accounts, you can use the manual setup option. Most other accounts use IMAP, but a few may use POP. You'll need a variety of settings before you start, including incoming and outgoing mail server names, ports, and SSL settings. If you have an Outlook.com account, you can find these settings below. If you have an email account with another provider, you can contact that provider's support for that information or check out our POP and IMAP server name reference. Many of the most common email providers' settings are listed there.

Outlook.com server information:   

  • Account type: IMAP

  • Incoming mail server: imap-mail.outlook.com

  • Outgoing mail server: smtp-mail.outlook.com

  • Incoming server port (IMAP): 993

  • Use the following type of encrypted connection: SSL

  • Outgoing server port (SMTP): 587

  • Use the following type of encrypted connection: TLS

Use the Manual setup or additional server types option to set up your account
  1. Choose Manual setup or additional server types > Next.

    Use manual setup in Outlook 2013
  2. Choose POP or IMAP > Next.

  3. Enter the following information.

    • Your name and email address

    • Account type: This is usually IMAP

    • Incoming mail server

    • Outgoing mail server

    • User Name: This is your full email address

    • Password

  4. Choose More Settings > Outgoing Server and check the box for My outgoing server (SMTP) requires authentication.

  5. On the Advanced tab, enter the information you received from your email provider or from the POP and IMAP server name reference topic. The most common settings are below.

    • Incoming server (IMAP): 993

    • Use the following type of encrypted connection: SSL

    • Outgoing server (SMTP): 465 or 587

    • Use the following type of encrypted connection: SSL or TLS

  6. Choose OK > Next > Finish.

If these steps don't allow you to setup your account, see Need additional help?

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Watch a video

The Auto Account Wizard is the quickest way to set up your account in Outlook 2013 or Outlook 2016.

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Need additional help?

If you're trying to set up an Office 365 account and you're having trouble, we can diagnose and fix several common Outlook setup issues for you. If our automated tool can't fix your issue, you aren't using Office 365, or you'd like to talk to support, you can contact the Answer Desk.

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Outlook supports 2010 Microsoft Exchange, POP3, and IMAP accounts. Your ISP or email administrator can give you the configuration information that you must have to set up your email account in Outlook.

Email accounts are contained in a profile. A profile is made up of accounts, data files, and settings that specify where your email messages are saved. A new profile is created automatically when you run Outlook for the first time. For more information about profiles, see Create a profile.

Add an email account when you first start Outlook 2010

If you are new to Outlook or are installing Outlook 2010 on a new computer, the Auto Account Setup feature automatically starts and helps you configure account settings for your email accounts. This setup requires only your name, email address, and password. If your email account can’t be automatically configured, you must enter the required additional information manually.

  1. Start Outlook.

  2. When prompted to configure an email account, click Next.

    Outlook 2010 startup window

  3. To add an email account, click Yes, and then click Next.

  4. Enter your name, email address, and password, and then click Next.

    Add New Account dialog box with E-mail account selected

    If you enter an email address that ends with outlook.com or msn.com, you must use the Microsoft Outlook Hotmail Connector to add the email account. For information about how to add these kinds of email accounts, see Use an Outlook.com account in Outlook.

    Note:  When your computer is connected to a network domain for an organization that uses Microsoft Exchange Server, your mail information is automatically inserted. The password box doesn't appear because your network password is used.

    A progress indicator appears as your account is configured. The setup process can take several minutes.

    Add New Account dialog box indicating e-mail server settings are being configured

    If the initial attempt to configure your account fails, a second attempt can be made using an unencrypted connection to the mail server. If you see this message, click Next to continue. If the unencrypted connection also fails, your email account can’t be automatically configured.

    Add New Account dialog box indicating account could not be configured

    Click Retry, or select the Manually configure server settings check box. For more information, see Add an email account by using advanced settings.

    After the account is successfully added, you can add more accounts by clicking Add another account.

    Notification that account was configured

  5. To exit the Add New Account dialog box, click Finish.

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Add an email account in Outlook

Although most people add an email account when Outlook first runs, your first or additional email accounts can be added at any time.

  1. Click the File tab.

  2. Under Account Information, click Add Account.

    Backstage view and the Add Account command

  3. Enter your name, email address, and password, and then click Next.

    Add New Account dialog box with E-mail account selected

    If you enter an email address that ends with outlook.com, or msn.com, you must use the Microsoft Outlook Hotmail Connector to add the email account. For information about how to add these kinds of email accounts, see Use an Outlook.com account in Outlook.

    Note:  When your computer is connected to a network domain for an organization that uses Microsoft Exchange Server, your mail information is automatically inserted. The password box doesn't appear because your network password is used.

    A progress indicator appears as your account is configured. The setup process can take several minutes.

    Add New Account dialog box indicating e-mail server settings are being configured

    If the initial attempt to configure your account fails, a second attempt can be made using an unencrypted connection to the mail server. If you see this message, click Next to continue. If the unencrypted connection also fails, your email account can’t be automatically configured.

    Add New Account dialog box indicating account could not be configured

    Click Retry, or select the Manually configure server settings check box. For more information, see Add an email account by using advanced settings.

    After the account is successfully added, you can add more accounts by clicking Add another account.

    Notification that account was configured

  4. To exit the Add New Account dialog box, click Finish.

    If you added an Exchange Server account, you must exit and restart Outlook before the account appears and can be used in Outlook.

Note:  If your profile already contains a Microsoft Exchange Server account, and you want to add another, you must use the Auto Account Setup. To manually configure an additional Exchange Server account, you must exit Outlook, and then use the Mail module in Control Panel.

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To automatically or manually set up an Exchange or a POP or IMAP connection to Outlook 2007 email, all you need to do is type your email address and password to set up Microsoft Outlook 2007 to access your Exchange-based email. Outlook uses a process called Autodiscover to automatically find your settings and set up an Exchange connection to your account.

You may be able to set up Outlook 2007 manually to access your email account by using Post Office Protocol (POP) or Internet Message Access Protocol (IMAP). However, we recommend using the Autodiscover process to set up an Exchange connection to your account. If you use POP or IMAP, you can't use many of the calendar and other collaboration features that are available when you use Exchange to connect to your account.

Set up an Exchange connection to your email in Outlook 2007

Note: Outlook 2007 supports only one Exchange connection per Outlook profile. If you get an error when you try to add a second Exchange connection to an Outlook 2007 profile, you may need to create a new profile. For more information, see What else do I need to know? in this article.

  1. Open Outlook 2007. If the Outlook 2007 Startup Wizard opens automatically, on the first page of the wizard click Next.

  2. On the E-mail Accounts page of the wizard, click Next to set up an email account.

    • If the Outlook 2007 Startup Wizard doesn't open, on the Tools menu, click Account Settings. In the Account Settings dialog box, on the E-mail tab, click New.

  3. On the Auto Account Setup page, Outlook may try to automatically fill in the Your Name and E-mail Address settings based on how you logged on to your computer. If the settings are filled in and they're correct, click Next to have Outlook finish setting up your account.

    • If the settings in the Auto Account Setup page aren't filled in or aren't correct, do the following:

      • Type the correct settings based on the information that was provided to you by the person who manages your email account.

      • If the name in the Your Name box isn't correct, you may need to reset the options on the Auto Account Setup page before you can edit your name. To reset the options, select and then clear the check box next to Manually configure server settings or additional server types.

  4. After you click Next on the Auto Account Setup page of the wizard, Outlook performs an online search to find your email server settings.

    Outlook 2007 displays a message that asks you to allow a website to automatically set up your account. Outlook must connect to that website periodically to make sure your account is up to date. If you don't want to see this message every time Autodiscover runs, select Don't ask me about this website again, and then click Allow.

    Outlook 2007 continues setting up your account. You'll be asked for your user name and password before Outlook 2007 can connect to your account. Make sure you enter your full email address (for example, tony@contoso.com) as your user name. You may be prompted to enter your user name and password several times before you connect.

    • If Outlook is able to set up your account, you'll see the following text: Your email account is successfully configured to use Exchange. Click Finish.

    • If Outlook isn't able to set up your account, see What else do I need to know? in this article.

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Set up a POP or an IMAP connection to your email in Outlook 2007

You can set up Outlook 2007 manually to access your email account by using POP3 or IMAP4.

Note:  If you're using Outlook 2007, you may also be able to connect using Exchange instead of through POP3 or IMAP4. Connecting using Exchange lets you use the calendar and other collaboration features that you can't get if you connect through IMAP4 or POP3. For more information, see What else do I need to know? in this article.

  1. Open Outlook. The Account Settings dialog box opens the first time you open Outlook. If the Account Settings dialog box doesn't open when you first open Outlook, do the following:

    • On the Tools menu, click Account Settings.

    • In the Account Settings dialog box, on the E-mail tab click New.

  2. On the Choose E-mail Service page, make sure Microsoft Exchange, POP, IMAP, or HTTP is selected, and then click Next.

  3. On the Auto Account Setup page, select the Manually configure server settings or additional server types check box at the bottom of the page.

  4. Click Internet E-mail > Next.

  5. On the Internet E-mail Settings page, under User Information, provide the following information:

    • In the Your Name box, type the name you want users to see when you send email from this account.

    • In the Email Address box, type your email address.

  6. Under Server Information, provide the following information:

    • Under Account Type, select IMAP or POP3. Consider using IMAP because IMAP supports more features.

    • In the Incoming mail server box, type the IMAP or POP server name. If you’re connecting to your Office 365 email, the IMAP or POP server name is outlook.office365.com. If you’re not using Office 365, see Find your POP or IMAP server settings in this article.

    • In the Outgoing mail server (SMTP) box, type the Simple Mail Transfer Protocol (SMTP) server name. If you’re connecting to your Office 365 email, the SMTP server name is smtp.office365.com. If you’re not using Office 365, see Find your POP or IMAP server settings in this article.

  7. Under Logon Information, provide the following information:

    • In the User Name box, type your email address.

    • In the Password box, type your password. If you want Outlook to remember your password, select the Remember password check box.

  8. At the bottom of the page, click More Settings, and then fill in the Internet E-Mail Settings dialog box as follows:

    On the Outgoing Server tab, select My outgoing server (SMTP) requires authentication.

    On the Advanced tab:

    • Under Incoming server (IMAP) or Incoming server (POP3) next to Use the following type of encrypted connection, select SSL in the list.

    • Under Outgoing server (SMTP), next to Use the following type of encrypted connection, select TLS, and then click OK.

    • If you're using POP3 and you want to keep a copy of your messages on the server, under Delivery, click Leave a copy of messages on the server. If you don't select this option, all messages are removed from the server and stored locally on your computer.

  9. On the Add New E-mail Settings page, click Next.

  10. On the Congratulations page, click Finish. Close the Account Settings dialog box.

  11. On the Account Settings page, click Close.

  12. If you're using IMAP4, a message appears that asks if you want to download folders for the mail server that you added. Click Yes. Use the Outlook 2007 user interface to select which folders to synchronize between the server and your local computer, and then click OK.

For more information about how to use Outlook 2007, see the Help documentation provided with Outlook 2007.

Find your POP or IMAP server settings

Use the following steps to look up your settings.

  1. Sign in to your account using Outlook Web App. For more information, see Sign in to Outlook Web App.

  2. On Outlook Web App, on the nav bar, click Settings Settings icon > Options > Account > My account > Settings for POP or IMAP access.

  3. The POP3, IMAP4, or SMTP server name and other settings you may need to enter are listed on the Settings for POP or IMAP Access page under POP setting or IMAP setting, and SMTP setting.

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What else do I need to know?

  • If your email account is the type that requires registration, you need to register it the first time you sign in to Outlook Web App. If you don't register your account, you won’t be able to connect to your email account using Outlook. After you sign in to your account, sign out, and then try to connect using Outlook. For more information, see Sign in to Outlook Web App.

  • If Auto Account Setup can't successfully connect you to your account, do one or more of the following:

    • Wait a few minutes and try again.

    • If you need to connect to your email account immediately, use a web browser or an email program that supports POP or IMAP to connect to your account using Outlook Web App. For information about how to connect using a web browser, see Sign in to Outlook Web App. For information about how to connect using a POP or IMAP email program, see Use IMAP or POP email programs.

    • If you know the name of the person who manages your mailbox (sometimes called an email administrator), contact them and report the error you're getting when you try to connect with Outlook.

  • Outlook 2007 supports only one Exchange email account per Outlook profile. If you try to add a second Exchange connection while Outlook is running, you may get the following error.

    You can't add an Exchange account to this profile while Outlook is running. Close Outlook and use the Mail icon in the Control Panel to add an Exchange account.

  • If you already have an Exchange connection in your Exchange profile, you may need to delete the current profile or create a new profile before you can follow the steps in this article. For more information about Exchange profiles, see Remove an email account from Outlook.

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