Outlook 2016 stops working or folders are missing or renamed when using Outlook.com account in Outlook 2016 application

Last updated: October 2016


When you search in a Public Folder that you've added to your favorites in Outlook 2016, no search results are returned or you may not see content in the Public Folder at all.

Status: Workaround

We're investigating this issue and will update this page when this issue is fixed. As a workaround, remove your Outlook.com account in Outlook 2016 and add it again. Go to File > Account Settings > Account Settings > select your account and then select Remove. Then do the same steps and select New and enter your Name, Email, and Password to add the account back.

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See Also

Fixes or workarounds for recent issues in Outlook for Windows

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