Online Bill Payment Failed dialog box: options and information
If your attempt to pay a vendor bill by using the Electronic Payment option in the Pay Bills form fails, the Online Bill Payment Failed dialog box opens. If the payment does not go through, you have three options:
Retry If you think that a problem with your internet connection might have caused the online bill payment failure, click Retry.
Retry Later To add the failed bill payment to the Pending Online Operations dialog box so you can retry it at another time, click Retry Later.
Close To close the message box, click Close. The Void Local Transaction dialog box appears which allows you the option of voiding or retaining the bill payment entry. If you do not void the bill payment, you can then pay the vendor by using another method, such as credit card or check. If you pay by using another method, you must void this vendor payment.