OneDrive storage plan and billing questions

OneDrive is a free online storage service that’s available from any of the devices you use. Upon signing up for OneDrive, you get 5 GB of storage.

If you have questions about an Office 365 subscription that includes a OneDrive storage plan, go to Office.com to learn more or contact support for Office.

Storage

Which storage plans are available and how much do they cost?

The most current information about available storage plans is at OneDrive Plans. For more details regarding Office 365 please see Office 365—Choose your Office.

Storage plans and pricing can differ by country or region. To see the latest plans and pricing, visit the Storage plans by country/region page.

How does the OneDrive storage plan work?

Following are some key points regarding our OneDrive subscription service:

  • When you initially sign up, you get 5 GB of storage for free. If you need more space, you can purchase plans with a higher storage limit. Please see the OneDrive Plans page for details regarding these plans.

    Note   Storage that you purchase replaces your initial sign-up storage. For example, if you have 5 GB from sign-up and you buy the 100 GB plan, your storage limit becomes 100 GB, not 105 GB.

  • All plans are billed from the day you buy the subscription. Our storage plans are billed on a monthly or yearly basis, and set to automatically renew the subscription at the end of each billing period and charge your payment method. When you cancel, simply stop the auto renewal process and you can use your storage as normal until the end of that billing cycle.

  • If you exceed your remaining storage space when the subscription expires, you'll be able to view, share, and download files on your OneDrive, but you won't be able to upload files until you buy more storage or free up space.

  • You also can downgrade your subscription, if you decide you need less storage.

  • To view your current storage usage or add additional storage, go to your Storage page.

What happens to my data if I cancel my subscription or my bonus storage expires and I’ve exceeded my 5 GB free storage limit?

If you cancel your subscription or if your free storage bonus expires, your data will continue to be accessible. You'll be able to view, share, and download files on your OneDrive, but you won't be able to upload files until you buy more storage or free up space.

Billing

How do I cancel my subscription?

Subscriptions can't be canceled, but you can cancel auto-renewal:

  1. Go to Storage on the OneDrive website.

  2. Tap or click Manage next to your storage plan, to go to the Microsoft account site.

  3. Tap or click view subscriptions.

  4. Click on OneDrive.

  5. Click on Disable Auto-Renewal.

  6. Click through verifying cancellation.

Notes   

  • When you cancel, you simply stop the auto renewal process and you can use your storage as normal until the end of that month’s billing cycle.

  • If you are cancelling due to technical issues with OneDrive, we would love the opportunity to help you. Take a look at our list of support articles on the OneDrive Help page for further assistance.

When will my subscription expire?

Subscriptions don't expire. They're automatically renewed after each billing period, unless you cancel them. To see when your subscription will be renewed or expire if you canceled it, go to Storage on the OneDrive website, and then tap or click Manage next to your storage plan to go to the Microsoft account site.

Can I prepay on a monthly plan?

You can't prepay for multiple months, but monthly plans renew automatically, so you don't need to worry about remembering to pay each month.

How do I update my billing information or payment method used with my subscription?

  1. Go to Storage on the OneDrive website.

  2. Tap or click Manage next to your storage plan to go to the Microsoft account site.

  3. Tap or click view subscriptions.

  4. Tap or click on OneDrive.

  5. Tap or click on the link to your current payment method under Payment Options.

  6. On the Manage your payment options page, you can update your billing address and edit, remove or add your payment method.

Contact support

Get help from the Answer Desk

Go to OneDrive button on Help web page

Need more help?

See all support pages for OneDrive.

Applies To: OneDrive



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