OneDrive storage changes - FAQ

What are the changes you're announcing?

We’re no longer planning to offer unlimited storage to Office 365 Home, Personal, or University subscribers. Starting now, those subscriptions will include 1 TB of OneDrive storage. If you currently have a subscription with unlimited storage, its storage limit will become 1 TB as of March 1, 2017.

The storage limit for all free OneDrive accounts will become 5 GB. If you currently have a free account with a 15 GB storage limit, that limit will reduce to 5 GB. All new free accounts will have 5 GB storage. The 15 GB camera roll storage bonus will also be discontinued for free accounts. These changes will start rolling out in early 2016.

50 GB and 200 GB paid plans are no longer available and have been replaced with a new 100 GB plan.

Note: If you already have a paid subscription that does not have unlimited storage, these announced changes do not affect your base storage amount or any storage bonuses you might have, as long as your subscription is active.

How much can be stored with the new storage limits?

  • OneDrive free with 5 GB: enough space for approximately 6,600 Office documents or 1,600 photos.*

  • Office 365 with 1 TB: enough space for approximately 1 million Office documents or 330,000 photos.*

*Based on 9-megapixel JPEG photos, .7 MB Office files. Capacity varies by content.

How do I check how much storage I have, and how much I'm using?

You can see that information at the Storage page in your OneDrive account.

What happens if I'm over my limit when these changes take effect?

We will be actively communicating with our users as these changes start rolling out. We also want to ensure that they have enough time to act or make changes.

If you have a free OneDrive plan and will be over your storage quota as a result of these changes:

  • You will be notified and will have 90 days’ notice to take action before your account will become read-only.

  • If you are over quota after the 90 days, you will still have access to your files for 9 months. You can view and download them. However, you will not be able to add new content.

  • If after 9 months you are still over quota, your account will be frozen. That means that you will not be able to access the content in your OneDrive until your account is unfrozen.

  • If your account remains frozen, your OneDrive will be scheduled for deletion. You will have at least 3 months to unfreeze your account. We’ll also let you know via email the specific date after which your OneDrive may be deleted.

If you are an Office 365 Home, Personal, or University subscriber with unlimited storage:

  • If you are have an Office 365 for home product and have stored in excess of 1 TB, you will be notified of this change and will be able to keep your increased storage for at least 12 months starting on March 1, 2016.

  • After that period, your account will become read-only, but you will still have access to your files for at least 6 months. You can view and download your files, but will not be able to add new files.

  • If you are still over quota after that time, your account will be frozen. That means that you will not be able to access the content in your OneDrive until your account is unfrozen.

  • If your account remains frozen, your OneDrive will be scheduled for deletion. You will have at least 3 months to unfreeze your account. We’ll also let you know via email the specific date after which your OneDrive may be deleted.

What happens if I have more than 12 months of Office 365 subscription time remaining?

Starting March 1, 2016, you will have access to your extra storage for at least 12 more months.

How do I get myself within the new limits?

If you are going to be over-quota as a result of these changes, you’ll have a few options once the changes take effect:

  • You can purchase additional storage. You can subscribe to Office 365 and get 1 TB of storage, or a new +100 GB OneDrive plan is now available.

  • You can remove enough files from your OneDrive to get below the new quota. The easiest way to do this is through the OneDrive for Windows or Mac application. Once installed, you can drop and drag your files or folders from your OneDrive folder to another location on your computer.

If you are an Office 365 subscriber with unlimited storage and will be above your 1 TB quota, then you will need to remove files from your OneDrive.

What does an Office 365 subscription give me?

Office 365 includes the new 2016 Office apps for your PC or Mac, an optimized experience on your mobile devices, 1 TB of OneDrive storage, and 60 monthly Skype minutes to call landlines and mobile phones around the world*. Plus, you get ongoing upgrades and unlimited Microsoft Answer Desk technical support.

For more information, visit Choose your Office.

*Skype minutes are not available in all countries. See Office 365 FAQ for details.

What happens if I have extra storage from a promotion or some other offer?

The storage you have as part of other promotions is not affected by this change.

Learn more

Fixes or workarounds for recent issues in OneDrive

Need more help?

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Get online help
See more support pages for OneDrive and OneDrive for Business.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

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Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team. To contact OneDrive for Business support from your PC or Mac, select the OneDrive icon in the notification area or menu bar, then select More > Send feedback > I don't like something.

OneDrive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Office 365 for business support.

Office 365 community forums

Got feedback?
OneDrive UserVoice is your place to suggest the features you’d like to see us add to OneDrive. While we can’t guarantee any specific features or timelines, we will respond to every suggestion that gets at least 500 votes.

Go to the OneDrive UserVoice.

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