OneDrive for iOS: FAQ

Here are the basics about using the OneDrive app for iPhone, iPad, and iPod Touch. Download the app for iOS.

Add a photo or video

  1. In the OneDrive app, tap More More button at the top of the screen.

  2. Tap Add Items, and then tap to add a folder, take a photo or video, or upload an existing one.

    Add folder or files

    • If you choose Take a Photo or Video, your device's camera app opens. You might be asked if you want OneDrive to access your camera - tap Yes to allow your pictures to be saved in OneDrive.

    • If you tap Choose Existing, links appear to the Photos app on your device. Browse to the pictures you want to upload, select them, then on the top bar, tap Upload.

Create a folder

You can add folders in the Files view, or in any other folder in OneDrive.

  1. In the view or folder where you want a new folder, tap More More button at the top of the screen, and then tap Create folder.

  2. Under Folder name, tap where it says "New Folder" and type in the name you want for the folder, then tap Create.

Move files to a different OneDrive folder

  1. In the folder with the items you want to move, tap More More button at the top of the screen, and then tap Select Items.

  2. Tap the check box of one or more files you want to move, then tap Move OneDrive move files .

    Tip   You can move folders into another folder, as well as individual files.

  3. Your Files list appears. Tap the folder you want the files moved to, then tap Move.

Tip   To create a new folder for these moved files, at the bottom of the Files list, tap New Folder. Enter a name for the new folder, then tap Create.

Download a photo or video from OneDrive to your device

Note   You can only download one photo at a time.

  1. Select a photo and then at the bottom of the screen, tap Share > Save Photo.

    OneDrive download

  2. Find your downloaded photo in your device's Camera Roll folder.

Find the file you're looking for

You can search for text within files and even photos. At the top of any file view, tap the Search box, and then type your search phrase.

Tip   A search includes only the contents of the folder you have open - for example, if a folder called Work Documents is open, search will look only at files in the Work Documents folder. To search all of your OneDrive files, use search in the Files view.

Recover a file from the Recycle Bin

Files deleted from OneDrive are kept in the OneDrive Recycle Bin for 30 days. The files can be restored to OneDrive before then, or you can permanently delete them from your OneDrive.

  1. Tap More More button at the top of the screen, and then tap Open Recycle Bin.

  2. In the Recycle Bin view, tap Select and then tap the files you want to restore.

  3. To restore the files back to your OneDrive, tap Restore OneDrive restore file. Tap Delete OneDrive delete file to remove the files permanently.

Share a file

In the OneDrive app, tap the check box by the files or folders you want to share and tap Share OneDrive share.

Share in OneDrive

Note   If you want the file to be shared as read-only, tap View Only before you choose how to share.

If you want to share with a large number of people, such as in a social media or blog post, select Copy link.

If you want to share with a few specific people, select Invite people, Email or Send file.

Copy the link
  1. Tap Share > Copy link. OneDrive creates a URL for your files and puts it in your device clipboard.

  2. Go to where you want to put the link, such as a blog, web page or social media post, and paste.

Invite people to share
  1. Tap Share > Invite people.

  2. In the Invite people panel, at Share with, enter the email addresses you want. Tap Add Contact Add recipient to add recipients from your Contacts list.

  3. If you want the recipients to be able to add changes or edits, under Options, turn on the Allow editing? switch. Turn it off to make the file read-only for the recipients.

  4. Tap Add. The recipients get an email message with a link to the document.

Note   Remember that anyone who has the link can open, download and save the document, and forward the link.

Send a link in email
  1. Tap Share > Email in Outlook.

    If you don't have Outlook for iOS on your device, tap Share > Mail, then use the iOS mail app, or choose the app you want to use.

  2. An email message opens, including a link to the files you're sharing. Enter the address of the people you want to share with, and add a note if you want, then send the message.

Attach the file in email
  1. Tap Share > Send file.

    Tip   Sharing as an attachment works only with individual files. If you want to share multiple files or a folder, use Invite people or Copy link.

  2. Select the app you want to use for the email message and tap.

  3. An email message opens, with the file you're sharing as an attachment. Enter the address of the people you want to share with, and add a note if you want, then send the message.

Add a OneDrive for Business account

You can now add OneDrive for Business accounts to the OneDrive app for iOS.

To add a OneDrive for Business account, open the OneDrive app, tap Menu Menu in OneDrive for iOS at the top of the screen, then tap Add OneDrive for Business.

On the sign-in screen, enter the email address and password you use for your company, school, or other organization.

Note   For you to sign in to OneDrive for Business, your organization needs to have a qualifying SharePoint Online or Office 365 business subscription plan. You can't sign in with an account from an on-premises directory.

If you have a problem signing in with your OneDrive for Business account, try signing in at http://portal.office.com/onedrive or contact your organization's IT department.

Tip   If you want help from the Answer Desk or have a problem you want to report to Microsoft, shake your device to open a Shake to Send Feedback message.

Switch between accounts

To switch between a personal OneDrive account and a OneDrive for Business account, or between multiple OneDrive for Business accounts, open the app, tap Menu Menu in OneDrive for iOS in the upper-left corner, and then tap the account name you want to use.

You can add only one personal account to the OneDrive app. To open a different personal account, tap Menu Menu in OneDrive for iOS in the upper-left corner, tap Settings OneDrive settings , tap the account you want to sign out of, and then tap Sign Out of This Account. Then, sign back in with the account you want to use.

Sign out of accounts

To sign out of a personal OneDrive account or a OneDrive for Business account, open the app, tap Menu Menu in OneDrive for iOS in the upper-left corner, tap Settings OneDrive settings , tap the account you want to sign out of, and then tap Sign Out of This Account.

Automatically save photos and videos you take to OneDrive (personal OneDrive accounts only)

  1. In the OneDrive app, tap Menu Menu in OneDrive for iOS in the upper-left corner, then tap Settings OneDrive settings .

  2. In the Settings box, tap Camera upload, then turn on Camera upload to automatically upload photos and videos to OneDrive.

    Note   To set your device to upload pictures even when the OneDrive app isn't the active app, tap Upload in Background.

  3. To make sure videos are also backed up, turn on Include Videos.

Notes   

  • All photos and videos will be uploaded at their original sizes when you're on a Wi‑Fi network. If you want to use your mobile network, tap the three horizontal bars in the upper-left corner, tap Settings, tap Camera upload, and then turn on Use Mobile Network.

  • After photos and videos finish uploading, you can delete them from your device, and the copies in OneDrive won't be affected.

Share feedback on the OneDrive app

You can rate the OneDrive app when you view it on an iPhone, iPad, and iPod Touch, or get help, by shaking your device.

Use a passcode

You can set a four-digit passcode to prevent other users of your device from accessing your OneDrive account. To do this, open the app, tap Menu Menu in OneDrive for iOS in the upper-left corner, tap Settings OneDrive settings , and then tap the Passcode toggle to turn it on and to enter your passcode.

See how much storage space you have (personal OneDrive accounts only)

In the OneDrive app, tap Menu Menu in OneDrive for iOS in the upper-left corner, tap Settings OneDrive settings , and then tap Personal. Look at the Storage line to see your total storage and space available or to purchase additional storage.

Troubleshoot problems with the app

First, update iOS on your device. Then, make sure you've installed any available updates to the app. They'll be downloaded and installed automatically when you're on Wi‑Fi. To see available updates that haven't downloaded:

  1. Open the App Store, and then tap Updates.

  2. If updates are available, tap Update All. You might be asked to enter your Apple ID password.

If you still have problems with the app, try deleting it and then going to the App Store to download it again.

If you don't see a file you're looking for in the app, see Find lost or missing files in OneDrive.

More help for OneDrive (personal accounts)

If you want help from the Answer Desk or have a problem you want to report to Microsoft, shake your device to open a Shake to Send Feedback message.

See more support pages for OneDrive.

For help with OneDrive for Android, see OneDrive for Android: FAQ. For help with OneDrive for Windows Phone, see OneDrive for Windows Phone: FAQ.

More help for OneDrive for Business

What is OneDrive for Business?

Ask your question in the OneDrive for Business community forum.

For more help, contact your IT department or administrator. If you're the SharePoint Online administrator, you can also open a support ticket in the Office 365 admin center.

Applies To: OneDrive



Was this information helpful?

Yes No

How can we improve it?

255 characters remaining

To protect your privacy, please do not include contact information in your feedback. Review our privacy policy.

Thank you for your feedback!

Change language