OneDrive file security

OneDrive file security

There are several ways we try to help keep your files safe in OneDrive. Your files are private unless you decide to share them. To help protect your OneDrive files from hardware failure, we save multiple copies of each file on different drives and servers.

Here are some other things you can do to help protect your files in OneDrive:

  • Create a strong password. Check the strength of your password

  • Add security info to your Microsoft account. You can add info like your phone number, an alternate email address, and a security question and answer. That way, if you ever forget your password or your account gets hacked, we can use your security info to verify your identity and help you get back into your account. Go to the Security info page.

  • Use two-step verification. This helps protect your account by requiring you to enter an extra security code whenever you sign in on a device that isn’t trusted. For more info about two-step verification, see Two-step verification: FAQ.

  • Subscribe to Office 365. An Office 365 subscription gives you advanced protection from viruses and cybercrime, and ways to recover your files from malicious attacks.

Need more help?

Online

Get online help
See more support pages for OneDrive and OneDrive for Business.
For the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems.

Email Support icon

Email support
If you still need help, shake your mobile device while you're in the OneDrive app or email the OneDrive support team. To contact One Drive for Business support from your PC or Mac, open the activity center, select More > Send feedback > I don't like something.

One Drive for Business Admins can also view the OneDrive for Business Tech Community, Help for OneDrive for Business Admins, or contact Office 365 for business support.

Office 365 community forums

Got feedback?
OneDrive UserVoice is your place to suggest the features you’d like to see us add to OneDrive. While we can’t guarantee any specific features or timelines, we will respond to every suggestion that gets at least 500 votes.

Go to the OneDrive UserVoice.

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