Office was purchased with my Dell PC but I can't find my install

This issue occurs on some Dell computers sold in China and India.

Note: If you purchased Office separately from your new PC, such as an online purchase or a retail store purchase, and you received a card with a 25-character product key, you don't need to continue below. Instead, follow the steps in this article to Install Office on your PC or Mac.

Can't find your install? Before continuing through these steps, refer to this article to check for an Office installation: Can't find Office applications in Windows 10, Windows 8, or Windows 7?

Once you've confirmed that your new PC does not have Office installed, but you know you purchased it with the device and it should already be installed, follow the instructions below to install Office, and redeem the Office product you bought with your device.

Note: You must complete Step 1 and then run the easy fix tool in Step 2.

Step 1: Download Office for your region

  1. Choose your region from the table below and select the hyperlink to download the Office installer.

    Country/Region

    Installer

    Chinese (PRC) - zh-cn

    Download Office

    Chinese (Taiwan) - zh-tw

    Download Office

    India - hi-in

    Download Office

    English - en-us

    Download Office

  2. When the Office installation has completed, go on to using the easy fix tool to modify registry.

Step 2: Modify the registry keys

Using the following easy fix tool is the preferred way to modify registry keys. However, we have also included the procedure to manually modify the registry, if the easy fix tool doesn't work.

  1. Download this easy fix to modify registry keys. This allows Office to read the registry setting and update it once you've successfully activated your software.

  2. Make sure that you activated Windows and you have Internet access. Open any Office application to start the Office setup wizard. When you see a dialog box called Let's get started, follow the prompts to activate Office.

Warning: Serious problems might occur if you modify the registry incorrectly by using Registry Editor, or by using another method. These problems might require you to reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

  1. Make sure that Office applications are closed, including any Office setup wizards.

  2. Select the Start button, and then type regedit.

    Right-click Start and type regedit
  3. If you're prompted to continue in a User Account Control window, select Yes to continue.

  4. Go to the following two locations using the folder structure in the left pane. If the second location doesn't exist, you can ignore it.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common\

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common\

  5. Complete these steps under both locations listed above (if both exist).

    1. Right-click Common > New > Key.

      Right-click Common > New > Key
    2. Rename this new key OEM.

    3. Right-click the key you just created (OEM), and select New > String Value.

      Right-click the new OEM key and select New > String Value
    4. Rename this new String Value to OOBEMode.

    5. Double-click this new String Value and select Modify....

    6. In the box labeled Value data:, replace the value with OEMTA. Then select OK to finish the setting.

      In Value data, replace the value with OMETA
    7. Right-click the key you created earlier (OEM), and then select Permissions....

    8. For every Group or User listed in the Security tab, make sure the checkbox under Allow is checked for the Full Control level of permissions. This allows Office to read the registry setting and update it once you've successfully activated your software. Select OK when you've finished checking these boxes.

      For every Group or User listed in the Security tab, make sure the checkbox under Allow is checked for the Full Control level of permissions
  6. Repeat these steps for the other location listed in step 4. If it's not there, move on to step 7.

  7. Make sure that you activated Windows and you have Internet access. Open any Office application to start the Office setup wizard. When you see a dialog box called Let's get started, follow the prompts to Activate Office.

Get support
Contact us
Expand your Office skills
Explore training

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×