Office error code 0x80070005 or an “Unlicensed Product” notification

You might see error code 0x80070005 or an “Unlicensed Product” notification if you don’t have the latest version of Office or if your Office license isn’t current. Try these solutions to fix the problem.

Note   Did the errors start after you switched Office 365 business plans? If so, see Your Office subscription has expired after switching Office 365 plans.

Check for a current Office license

If you’re a home user, sign in to your account page and verify that your computer is listed under Install Information. If it isn’t, reinstall Office to get a current license.

If you’re a business user, sign in to the Office 365 portal, click Settings > Office 365 settings.

Office 365 Settings

Verify that The latest desktop version of Office is listed in the Assigned licenses section.

The latest desktop version of Office

If it isn’t listed, ask your admin to assign an Office license to you.

Run Office as an administrator to complete the activation

  1. Close all Office programs.

  2. Do one of the following

    • In Windows 8, on the Start screen, right-click any Office program icon, like Word, Excel, or PowerPoint, and click Run as administrator. Can't find Office applications in Windows 8?

    • In Windows 7, right-click any Office programs, like Word, Excel, or PowerPoint, and click Run as administrator.

  3. Follow the activation steps.

Get the latest version of Office

  1. Open any Office application, like Word or Excel.

  2. Click File > Account.

  3. Under Product Information, click Update Options > Update Now.

    Update now

    Note   If you don’t see Update Now, click Enable Updates to turn on automatic updates. After that, click Update Options > Update Now.

Run an online repair of Office

If you’ve updated Office but you’re still getting prompted to activate, run an online repair of Office.

Uninstall your product key and then sign in

If you’ve tried all of the other solutions but you’re still getting prompted to activate, uninstall your product key and then sign in to activate Office.

  1. Click this Fix it to uninstall your product key.

    FixIt button indicating that an automated fix is available

  2. At the bottom of your browser, click Open.

    Click Open

  3. After the Fix it tool is done, open any Office application, like Word or Excel.

  4. When you’re prompted, sign in with the email and password that are associated with Office.

Applies To: Office 2013



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