Office Store FAQ

Apps are mini applications that extend what you can do with the new version of Office and SharePoint 2013. For example, with apps you can use Wikipedia without leaving Word or get directions and maps right in Outlook. Apps are available for Word, Excel, Outlook, Project, PowerPoint, and SharePoint 2013.

Get and manage apps for Office

How do I get an app for Office?

They’re in the Office Store, but how to get to the Office Store depends on which application you’re using. Click to learn how for Word, Project, Excel, PowerPoint, and Outlook.

How do I start an app for Office?

After you purchase an app for Word, Excel or PowerPoint, click Insert > My Apps, In Project, click Project > Office for Apps. Under My Apps, double-click the app to start it.

If you don’t see the app, refresh your list of apps.

In Outlook, open an email message where your app is active—for example, if you’re using the Bing Maps app, it’ll be active on any message that includes a postal address. Click the app name in the bar below the message header to open it.

Can I turn off an app for Office?

Yes, either by hiding or disabling it. Click to see how to hide an app in Word, Excel, PowerPoint, or Project, or how to disable an app for Outlook.

Can I turn an app for Office back on?

Yes. If it’s been hidden, you can retrieve an app for Word, Excel, PowerPoint or Project.

If you’ve disabled an app for Outlook, you can enable it.

Why isn’t my app showing up in my apps for Office list?

You may need to refresh your list of apps or, if the app is hidden, you can retrieve it. If you’ve disabled an app for Outlook, you can enable it.

Is support available?

Yes. To get support for the Office Store, visit the Office Support page. There you’ll find Help articles, links to manage your account, and technical support contact information.

For billing support, visit the Microsoft Account Help page, where you can manage your payment methods, review transactions, and edit your billing profile.

To get support for apps, visit the developer’s website. You’ll find a link to the developer’s site in the Details section of each app’s page in the Office Store.

Link to an app provider's site

Use a dictionary app for Word

Where is the dictionary?

Instead of starting with a built-in dictionary, Word 2013 links you to the Office Store so you can pick a free dictionary or buy one from a collection, including dictionaries in many languages. See Install a dictionary for more info.

How do I look up a word?

Right-click any word and click Define.

If no dictionary has been installed, instead of definitions you’ll see a list of dictionaries that you can download. Choose the one you want, and click Download. After you install the dictionary, Word will automatically open to that dictionary whenever you click Define. See Install a dictionary for more info.

Get and manage apps for SharePoint

How do I get an app for SharePoint?

You can browse for SharePoint apps in the Office Store on Office.com, but you can only get them from the SharePoint Store. The SharePoint Store is essentially a version of the Office Store that’s accessible only from a SharePoint 2013 site.

Is support for SharePoint apps available?

If the app developer provided Help, you’ll find it through the Site Contents page.

For billing support, visit the Microsoft Account Help page, where you can manage your payment methods, review transactions, and edit your billing profile.

How do I remove a SharePoint app from a site?

If you don’t want an app on your site, you can remove it by going to the Site Contents page.

Applies To: Excel 2013, Outlook 2013, Word 2013, PowerPoint 2013, Project Professional 2013, Project 2013 Standard



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