Office 365 operated by 21Vianet Partners: Managing clients

Note:  This article applies only to Office 365 operated by 21Vianet in China. This feature is available only to Office 365 operated by 21Vianet Partners who are authorized to offer delegated administration, and to authorized service providers.

Only clients who have given you permission to manage their organizations will display in the client management list view. If you have clients, but don’t have delegated access to manage them, they will not display.

  • You can view all of your clients in a list view at a glance and see any applicable service requests or health related issues.

  • Selecting a client in the list view reveals information in the details pane such as the client’s address, subscriptions, and the ability to open the client’s Office 365 admin center.

  • When you select a client in the list view and then select a feature in the left pane that features will search in the context of that client. For example, in the client list you select the client and then select service health, the client's service health will be displayed.

The following table describes the client management features.

Manage

Description

Manage the client’s organization

To manage the client’s organization, select the client in the list view and then click on one of the admin center links in the right-side action pane. For example, if you want to manage the client's Exchange settings, click Exchange admin center.

To search for a client click on the search icon at the top of the list view and type a partial or full organization name or primary domain. Press enter on your keyboard start the search.

Service health

To find out if any of your clients have any service health alerts, sort by the Service Health column. If a client has a health issue, there will be an information icon in the column. Click on the icon and you’ll be taken to the client’s service health report.

You can also view the client’s service health by selecting the client in the list and then clicking Service health in the left pane.

Service Requests

To view a client’s service requests, select the client in the list view and then click Service requests in the left pane.

You can also create a service request on behalf of a client. Select the client in the Client management list view and then click Service requests. Click the + add button to create the service request.

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