Office 2013 known issues

Welcome to Microsoft Office.

Please refer to the provided End-User License Agreement for license information.

The following list contains important facts about Office, including for Setup and the individual Office programs. To see other related 2013 known issue articles, click Office Online known issues or Office 365 known issues.

What products or areas have issues?


Setup: volume license and no disc






File type association problems with installing different versions of Office side-by-side

When you install Office 2013 using Office Click-to-Run, Setup places it side-by-side with existing installed Office versions. This can cause the file association to be broken for the following:

  • Uninstalling earlier versions of Office

  • Uninstalling Office 2013

  • Default programs can’t be set in Default Programs in Control Panel if the Office 2010 programs aren’t listed.

Workaround    When uninstalling an Office version while leaving another version installed on the computer, repair the version of Office remaining to make sure that file type associations will work correctly.

Effects of disabling hardware acceleration

With hardware acceleration disabled, AirSpace device renders using software rendering (WARP) that relies mainly on the CPU and uses limited or no graphics card resources. You can cause a lower frame rate and increase in the working set. Performance becomes more dependent on CPU characteristics, like memory, number of cores, and on how many apps are open, and can strain the CPU resources.

On Windows 7, Office animations are disabled. On Windows 8, animations are enabled because of D2D WARP improvements found in Windows 8.

Workaround    No workaround currently available.

Can’t install Project or Visio from Home Use Program

When you install Microsoft Office Professional Plus from the Home Use Program (HUP), Visio 2013 and Project 2013 won’t install and you might get the following error message.

Something went wrong

Sorry, we ran into a problem.

Workaround    Project and Visio can’t be installed at the same time. To work around this problem, follow these steps:

  1. Run Online Repair for the product that was successfully installed, either Project or Visio.

  2. Wait for the installation part of Online Repair to finish.

  3. Install the product with which you are experiencing the problem, either Project or Visio.

For more information, please see the Knowledge Base article You cannot install Visio 2013 or Project 2013 from HUP.

Blurriness or distortion on newer NVIDIA graphics cards

If you turn on the Manage 3D Setting on AntiAliasing – FXAA option for newer NVIDIA cards, you’ll see distortion or blurriness. This option is off by default because the option states “enabling this setting global may affect all programs rendered on the GPU, including video players and the Windows desktop.”

Workaround    NVIDIA has released a newer driver that you can download from the NVIDIA website.

Or since the above setting is global, you can click the Program Settings tab of the Manage 3D Settings and customize your Office programs to turn the global setting for Antialiasing – FXAA to off. By default, the Use Global Setting is the setting and will take whatever is set globally.

Turning off hardware acceleration also fixes the issue but we don’t recommend doing this.

Blurriness or distortion on newer ATI cards

If you turn on the Morphological filtering option on the Gaming tab, you’ll see distortion or blurriness. This option is off by default.

Workaround AMD will be releasing a driver that will fix this issue. Or you can turn this option off. Or create an Application profile with this option turned off in the Application profiles group box at the top by pressing Save and pointing to the Office program executable (with the Morphological filtering option off).

Turning off hardware acceleration also fixes the issue but we don’t recommend doing this.

Get error “Something went wrong – We couldn’t start your program” when start an Office 2013 program

If you get the following error when you try to start an Office 2013 program, you’re running Windows 8, installed Visual Studio 2012, and using the Windows 8 Simulator.

Something went wrong – We couldn’t start your program. Please try starting it again.

Workaround    The Windows 8 Simulator and Office 2013 programs can’t be run at the same time. You might need to restart the computer and only run them one at a time.

Top of Page

Setup: volume license and no disc

MSI-based    is what we call Setup for people installing with a volume license.

Click-to-Run    is what we call Setup for people installing with no disc or other media. Office is usually downloaded.

Can’t run Office Click-to-Run on Windows Vista or Windows XP

When you use Click-to-Run on a computer running either Windows Vista or Windows XP, you get the following error.

This is not a valid Win32 application

Workaround    Office 2013 requires at least Windows 7.

Need Release Preview of Windows 8 to run Office

If you are running Windows 8 Consumer Preview and try to install Office 2013, you might see the following message:

We’re sorry, but we can’t install Office on a preview version of Windows 8.

Workaround   Install the Release Preview version of Windows 8.

My installation of Office is really slow

What is likely happening is that your anti-virus software is detecting the streaming of Office 2013 and is analyzing every file. While it is great that your anti-virus software is so vigilant, it is also causing you to have a much slower install process. We have seen slower than average installs if you use:

  • ZoneAlarm

  • Norton

  • McAfee

  • Vipre

  • Kaspersky

  • AVG

  • Avast

If your anti-virus software isn’t on this list, it might still be slowing down your install process.

Workaround    This should only be an issue during installation. After you're installed we haven't found any known performance issues from anti-virus software. You can either wait for it to finish installing or disable your anti-virus software until you're done installing.

Caution    Turn off your anti-virus software at your own risk and please turn it back on it after Office 2013 has been installed.

Microsoft is working with many anti-virus software manufacturers to ensure that this experience improves.

Error messages you might see

  • Sorry something went wrong, sorry we ran into a problem, try going online for additional help.

  • Something went wrong. We ran into a problem, please try installing Office again.

  • Background installation ran into a problem: Please make sure you're still connected to the internet, or try connected to a different network.

Workaround    For the “something went wrong” messages, please see “Something went wrong…” error when installing Office 2013 or Office 365.

For the “background installation” message, please see You get the error "Background installation ran into a problem..." when attempting to install Office 2013 or Office 365.

Office won’t start after install and shows a license message

After installing, Office won’t start and shows the following message:

Microsoft Office cannot verify the license for this product. You should repair the Office program by using Control Panel.

Workaround    Please see Error: "Microsoft Office cannot verify the license for this product."

Click-to-Run installations hang at 10% when system service doesn’t have permissions to installation source

In an enterprise scenario where the administrator has configured the installation source to be a protected network share instead of the Internet, the computer’s system account might not have access. When the installation’s source is not available because of permissions, the installation fails and appears to hang with the progress stuck at 10%.

Workaround    Please see Office 365 or Office 2013 installation process stops at the "10% - Configuring" stage.

Top of Page


Protecting sheets takes longer

Protecting sheets takes much longer than in previous Excel versions. It’s not noticeable when you’re manually protecting a sheet, but if you have code that protects or unprotects sheets repeatedly, it can become a performance issue.

The delay is caused by increased security in Excel 2013 for password protected files, because it uses a stronger hashing algorithm (SHA-512). In Office 2010 the default hashing algorithm for password protected files is SHA1. This change makes Excel password protected workbooks more secure than they were in previous versions, but can cause a performance issue for some Office Developers.

Workaround This is by design so there is no workaround.

Top of Page


Not possible to insert Excel spreadsheets directly into OneNote

You can’t click Insert > Spreadsheet > Existing Excel Spreadsheet to insert an Excel spreadsheet into OneNote.

Workaround    Open the chart in Excel, copy it, and then paste it directly into OneNote.

Top of Page


Some commands might not work when Outlook 2007 or Outlook 2010 is running and installed side-by-side with Outlook 2013

When Outlook 2007 or Outlook 2010 is running and installed side-by-side with Outlook 2013, Outlook shows the following message when you click Send To > Mail Recipient in Windows Explorer or click File > Send As Attachment in another program:

This action is not supported while an older version of Outlook is running

Workaround    Close the earlier version of Outlook, and repeat your steps. Or create a new email message in Outlook and click Insert > Attach File to attach the file.

Top of Page


PDFs with diacritics and ligatures converted to Word document might not display correctly

When a PDF with diacritics and ligatures in certain scripts, like Hindi and Thai, is converted to a Word document, the content might not be displayed correctly. Although the PDF is readable in a PDF Reader, the internal structure might be corrupted in some parts (which you can see in the text when you copy and paste it from a PDF Reader) or the PDF might require additional layout processing, which isn’t currently supported.

Workaround    There is no workaround for this issue other than to retype the text that isn’t displaying correctly.

Top of Page

Applies To: Access 2013, Excel 2013, InfoPath 2013, Outlook 2013, Publisher 2013, Visio 2013, Word 2013, OneNote 2013, PowerPoint 2013, Project Professional 2013, Project 2013 Standard, Visio 2016 Preview

Was this information helpful?

Yes No

How can we improve it?

255 characters remaining

To protect your privacy, please do not include contact information in your feedback. Review our privacy policy.

Thank you for your feedback!

Support resources

Change language