We’re sorry you’re having trouble signing in to Skype for Business. Here are answers to some common sign-in questions.
How do I sign in to the Skype for Business app?
You need a sign-in address and password from an organization that has a Skype for Business or Lync license. If you’re already using Skype for Business on your desktop, then you can sign in with the credentials from your work or school account.
How do I reset my password?
To change your password, see Change your Skype for Business password on your mobile device.
If you forgot your password, or it doesn’t work anymore, contact your workplace technical support—typically the person who set up your Skype for Business or Lync account for you. Provide them with these links:
Skype for Business Server 2015 or Lync Server: Reset a user's password in Active Directory
What’s the format of my sign-in address and user name?
Your sign-in address looks like this: firstname.lastname@example.org.
You might be asked for both a user name and a sign-in address. The user name is what you use to sign in to your organization’s network, either email@example.com or domain\username.
Do I need to enter proxy settings?
If you’re behind an authenticated proxy, you’ll need to provide proxy authentication information, as follows.
Tap your picture to bring up your profile page.
Tap Settings ( ) > HTTP Proxy.
Enter your Domain, User Name, and Password.
I’m trying to sign in to Lync 2010 server but I have the Skype for Business app installed
Skype for Business does not work with Lync Server 2010. If you’ve installed the Skype for Business app on your mobile device but are trying to sign in to Lync Server 2010, uninstall the Skype for Business app and install the Lync 2010 app. To install the Lync 2010 app, do the following:
From your iOS device, go to the App Store, and search for Lync 2010.
Tap the Download ( ) button in the app, and then tap Open. As soon as the app is installed, it appears on your home screen.